MTN Nigeria Recruitment 2017 for Graduate and Experienced

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

MTN Nigeria is recruiting to fill the following positions below:


1.) Senior Manager, Quality Assurance & Testing
2.) Customer Relationship Officer- Testing
3.) Graduate Customer Relationship Officer (Self Service)
4.) Customer Relationship Officer (Walk-In) 
5.) Financial Planning Analyst - Tax
6.) Channel Analyst, Customer Acquisition
7.) Business Analyst, Segment & Channel Planning
8.) Analyst, Prepaid Segment (High Value)
9.) Business Analyst
10.) Analyst, Product Development - Mobile Financial Services (MFS) 
11.) Treasury Dealer - Money Market
12.) Talent Development Advisor
13.) Brand & Communications Manager
14.) Transmission Core Planning Engineer 
15.) Supervisor Expediting
16.) Talent & Career Development Manager
17.) Service, Asset, and Configuration Coordinator
18.) Senior Manager, Propositions & Go-To-Market
19.) Senior Manager, Mass Market Segment
20.) Senior Manager, Regulatory Affairs
21.) Network Security Planning Engineer
22.) Transmission Core Planning Engineer
23.) Manager, Network Enterprise Services (NES)
24.) Manager, Network Enterprise Services (NES) Strategic Project
25.) Manager, Network Enterprise Services (NES) Project
26.) Manager, Customer Services (Quality Assurance & Service Management)
27.) Manager, Infrastructure and Platform 
28.) Power Specialist - Engineering Support Services (ESS)
29.) IP Access Architect
30.) Account Partner - Lagos, Akure & North East 
31.) Radio Access Performance Engineer
32.) Senior Manager, Radio Access Implementation
33.) Graduate Pricing Analyst 
34.) Senior Manager, RF Planning
35.) Technical Systems Support Engineer
36.) Senior Specialist ICT Solutions
37.) Manager, Business Intelligence
38.) Senior Manager, Business Planning & Analysis
39.) Accountant, Financial Planning - Financial Analysis
40.) Senior Manager, Financial Management & Business


How to Apply







Job Title: Senior Specialist, ICT Solutions

Location:
 Lagos
Division: Network Group

Core Purpose of the Job

  • To provide professional support for ICT Solutions and related initiatives to new and existing business customers towards realisation of the Enterprise Services strategy and plans that will deliver shareholder value
  • To work closely with the SM, Value Sales, EBU Marketing teams, IS and NWG and provide advisory support to SM, NES Solutions design as needed to meet operational targets for revenues, profitability and customer satisfaction in delivery of ICT solutions/ services.
Job Summary
  • Experienced in business and technical sales capacity, including, but not limited to:  technical presentations, solution roadmap development, architectural design of the solution
  • Review market and internal conditions and provide professional inputs and advice to EBU Propositions and Marketing Relations in developing an EBU strategy.
  • Marshall Technical and management resources appropriately and team with sales to drive sales cycle and account penetration.
  • Provide insight into market trend in the ICT world and recommend strategic direction to meet future demands and technical requirements of corporate customers.
  • Ensure effective management and delivery of Business Solutions Sales and services
  • Manage the Technical Sales team to ensure efficient and effective delivery on set objectives
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Interpret customer’s business needs and articulate/demonstrate how MTN’s ICT services can benefit the customer and address their needs.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Capture and store in-life product management and value pricing information and provide data to support management decision-making.
  • Present information in a structure that allows management to crystallize issues and articulate marketing strategy
  • Advise stakeholders as  regards  corporate products rating on MTNN billing systems
  • Assist and advise stakeholders in making informed and effective business decision on product pricing
  • Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers, Customer Relations, IS, NWG, Corporate clients, etc) to ensure hitch-free sales operations
Job Conditions:
  • Normal MTNN working conditions.
  • Occasional local travel as required
Education
  • First degree in Engineering, Computer Science, and/or Any other relevant Courses
  • Cisco or Microsoft certification will be an added advantage
Experience:
  • Minimum 6 years’ experience which includes:
    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
    • Experience working in a medium to large organization
    • Relevant experience in Technical Sales, project, solution development, IT Service management and support Management
Training:
  • Solution planning and development
  • Advance level IP Networking, Internet and VPNs
  • Internal conferences on cloud computing, telecommunications and consumer trends
  • Relationship Management
  • Project Management


How to Apply


Click here to apply online




Job Title: Technical Systems Support Engineer

Location:
 Lagos
Division: Network Group

Core Purpose of the Job

  • Responsible for the administration of In-House and Vendor supplied applications and the maintenance, support and upgrades thereof.
  • Involved in the investigation and analysis of user problems and application bugs with subsequent problem resolution and technical testing of patches.
  • The job also requires responsibility of the security of data and the technical architecture in which the applications are hosted.
Job Summary
  • A sound understanding of the existing software applications and interfaces
  • Adhere to all TSS Policies and Standards
  • Administration of user security and access levels
  • Monitor application performance and interact with technical teams to resolve performance issues
  • SLA compliance with regards to user support (quick turnaround times on logged calls)
  • Setup and execute technical test plans for application changes, new deployment and upgrades
  • Keep all application documentation updated at all times
  • Construct a proactive maintenance cycle per application
  • Reconcile data flow via application interfaces i.e. MAPS data from network systems and planning data
  • Keep abreast of business process changes and communicate these to team members
Programming Skills:
  • PL/SQL and standard SQL
  • Administration functions
  • User security
  • Application monitoring
  • Specific application functionalities
Job Conditions:
  • Normal open office planning
  • Work within a multicultural, diverse and dynamic start-up environment.
  • Projects and constraints may require overtime and weekend work
Education
  • BSc - Computer Science or related field from a reputable institution or
  • IT Certifications
Experience:
  • Application administration within the Telecommunications sector
  • Technical architecture of applications including:
    • Hardware dependency and
    • Data models
    • Oracle PL/SQL Proficiency and relational database
    • Knowledge of BSS/ MSS Architecture
    • Technical report writing experience & Excel
    • Basic XML & UNIX
    • Basic knowledge of IIS Internet Information
Training:
  • Formal training in application architecture principles, technology architecture and systems integration.
  • Specific training on functional business processes
  • User security training


How to Apply



Click here to apply online






Job Title: Customer Relationship Officer (Self Service)

Location:
 Lagos
Division: Customer Service

Core Purpose of the Job

  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location
  • To drive productivity, professionalism and operational efficiency in the attainment of excellent service delivery
Job Summary
  • Participate in the implementation of the back office and complains operational plans
  • Adherence to all defined operational guidelines
  • Ensure prompt and complete documentation of transactions on the Self Service Platforms
  • Provide 2nd level support for queries from IVR, WSS, Self-Care application platforms
  • Collaborate with 3rd level support to follow-through resolution of escalated queries
  • Conduct daily, weekly periodic audits on the Self Service Channels
  • Drive the Self- service adoption initiatives aligning to the organizational strategy
  • Participate in post implementation product testing and UAT
  • Assist in prompt resolution and escalations of customer queries to relevant stakeholders
  • Assist in implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfaction.
  • Participate in the generation of daily, weekly, monthly reporting and all reporting activities as the need arises
  • Scripting and sourcing for resources for IVR recording, ensure the voice files are properly labelled in readiness for uploading
  • Monitor the voice files on the IVR to ensure consistency and ensure proper process mapping and documentation
Job Conditions:
  • Normal MTNN office environment.
  • Extended work hours which may include weekend
Education
  • First Degree or equivalent in Social or Management Science Course
  • Membership of Professional Customer Service/Relations associations will be an added advantage
Experience:
  • Digital media related experience
  • Experience in a Customer Service related role
  • Experience in Data mining and interpretation
  • Experience in the use of Structural Query Language.


How to Apply

Click here to apply online


Job Title: Pricing Analyst

Location: 
Lagos
Division: Enterprise Business Unit

Core Purpose of the Job
  • To provide professional in-life product management and value pricing inputs to the creation and maintenance of the Enterprise Solutions sales strategy and plan that will deliver shareholder value.
  • Responsible, champion and lead for the development and delivery of pricing strategies, tactics, policies, processes, compliance and data for Business solutions, products and propositions. 
Job Summary
  • Perform financial assessments, profitability and pricing analysis pertaining to products and promotional offers.
  • Complete financial models that depict financial viability of the product, rates to be applied and revenue shares.
  • Take ownership of pricing strategy for Business solutions
  • Evaluate the impact of various management proposals, provide decision support and establish and manage formal processes to proposal. Prepare documents for management approval as per the agreed process design.
  • Incorporate business rules within a financial model to enable the effective evaluation of the product
  • Recommend on alternative business case financial scenarios to achieve the most favorable financial return and risk profile
  • Work closely with other financial and operational functions to understand the impact of various functions, and changes coming out of those functions to the organization
  • Research and analyze the data market and competition; develop strategic pricing models to position the Organization ICT solutions in the corporate and SME markets
  • Gather and analyze data (including  company, customer and market information) to make intelligence pricing decisions
  • Analyze market segment value and price options for respective market segments
  • Analyze competitors’ cost, price and offerings in order to enhance the organization’s value positioning
  • Price Design and Strategy - Create price designs, including development of price strategies, structures, models and tools, for products, customer segments and customer bids.
  • Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation
  • Perform data analytics that lead to the distribution of key business issues
  • Develop and manage a process that drives information dissemination with marketing teams
  • Approval - Gains approval for individual pricing strategies, tactical proposals, policies, processes, systems and tools.
  • Regulation - Lead on individual regulatory issues for product(s) within customer segments.
  • Compliance and Data - Lead and advise on price compliance and recovery through processes, governance procedures, accurate price data design and data build, pricing and compliance system development and management of price data implementation activities for products or within a customer segment
  • Assist and advise stakeholders in making informed and effective business decision on product pricing
Education
  • First  degree (BSc or HND) in any related discipline
  • Fluent in English
Experience:
  • Experience in value pricing models
  • Understanding of the dynamics in Telecoms environment
  • Experience in business planning, business analysis, senior pricing or commercial role with track record of success is desirable.
  • Experience in Project Administration/Coordination preferably in a telecomm environment
  • Experience in hands-on accounting, financial forecasting  and financial management
  • Proven ability to work with cross-functional teams, to negotiate and gain consensus on difficult topics
  • Relevant knowledge of products and their pricing
Job Conditions
  • Normal MTNN working conditions
  • May be required to work extended hours
How to Apply


Click here to apply online



Job Title: Radio Access Performance Engineer

Location: 
Lagos
Division: Network Group

Core Purpose of the Job

  • To measure the network indicators and provide NWG with data/information.
  • To evaluate trends in network performance and recommend solutions to optimize network performance
Job Summary
  • Monitor and ensure degradations on the radio access network are escalated to the respective Managed Services Vendors and Partners
  • Ensure resolution of escalated issues within SLA
  • Evaluate the impact of changes/parameter optimization on the radio access network
  • Generate radio access network statistical analysis
  • Provide insights and reports on the radio access network performance
  • Analyze radio KPIs and measurements that reflect customer experience
  • Continuous liaison with internal and external stakeholders (Marketing, Key Accounts Managers, Customer Relations, IS, NWG, Corporate clients, etc) to ensure hitch-free sales operations
Education
  • First degree in Electrical Electronics or Computer Science
Experience:
  • Minimum of 3 years’ experience in an area of specialisation
  • Experience working in a medium organization
  • Technical experience in telecommunication environment
Job Conditions
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Team based
  • Field and office bound
How to Apply


Click here to apply online




Job Title: IP Access Architect

Location: 
Lagos
Division: Network Group
Core purpose of the Job
  • To develop, drive and support optimal initiatives/projects to enhance, evolve, standardize and modernize the architectural design, planning and optimization of transmission/IP network infrastructure to improve business’s performance.
  • To interpret business requirements into technical network solutions framework; providing technology road-maps governed by strategic business direction and requirements, as well as resourcing and financial considerations.
Job Summary
  • Design and direct implementation of cost effective and efficient transmission system
  • High level support in resolving the teething problem with the migration from TDM to IP network
  • Provide high level technical planning support to IP and transmission access planning
  • Consolidate planning information for regulatory reconciliation
  • Maintain capacity and functionality requirements timeously and ahead of traffic needs for transport network
  • Continuously ensure optimal routing of traffic end to end over the transport network
  • Scalable processes and workflows for planning IP resources across various MTNN regions.
  • Suggestions for transport network expansion/re-dimensioning, and quality-related fault resolution
  • Documentation of High and Low Level transport network designs across MTNN regions.
  • Regional transport network performance report
  • Understand the capabilities and limitations of new technologies, applying best practices when designing the transmission network
  • Request funding (PPOE) and issue request for proposal(RfP) to vendor, verify bill of material and confirm order of equipment and services
  • Drive the strategy for next generation transmission network to ensure end to end Ethernet/IP functionality
  • Develop a system of KPI & measurement systems for weekly, monthly performance evaluation of transport networks (microwave, fiber, copper, satellite and packet)
  • Develop procedure for feature/quality test for use by responsible parties
  • Analyze trial and determine the type of equipment to be used to deliver efficient and effective transport system.
  • Provide guidelines for implementing newly introduced transport system
  • Develop evolution path to NGN (New Generation Network) equipment for PMP, PTP, WiMaX, Ethernet Microwave radio, IPRAN etc
  • Develop concept for new technology/solution introduction into the transport network and see through the process from initiation to approval
  • Ensure evaluation and specification of new Access and Core Backbone Transmission Network Features
Vendor meeting engagement
  • Participate in the translation of the transmission strategy and architecture into near term plans
  • Ensure translation of high level plan to low level design
  • Interpreting the business direction and applying it to platform and network capacity management and optimization on TDM/IP/Ethernet network.
  • Ensure alignment with Radio, Core (transmission) & IP designs
  • Transmission Solution Reviews to align with the business objective
  • Define, develop and integrate transmission projects into the MTNN network architecture to meet Customer requirements and optimize MTNN network architecture
  • Develop framework for consolidated transport network NMS Faults, Configuration, Accounting, Performance and Security Managements (FCAPS)
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
Education
  • First degree in the Sciences preferably in Engineering.
  • Professional level certification in IP/MPLS technology e.g. CCNP/CCIP/JNCIP required. (Expert level preferred e.g CCIE/JNCIE preferred).
  • Cisco, Ericsson, Huawei, Tellabs & other vendor specific technology training and certification will be an advantage
  • Project Management (PMP) certification will be an advantage
Experience:
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium& organization
  • Experience in a delivery-driven communications network environment.
  • Experience of transmission access network planning i.e. microwave/fibre design/planning
  • Experience of packet network i.e. Ethernet/ IP/MPLS design/planning
  • Sound understanding of Telecom standards and hands-on knowledge of IP transport mechanisms
  • Good knowledge of Aviat, Cisco, Ericsson, Huawei and Tellabs transmission solution and products and future roadmap of transmission technology.
  • Stakeholder relationship management; customer service experience and orientation
  • Working with Cross functional Project team, lead projects and solution deployment for transmission
  • In-depth knowledge of transport technologies: Microwave radio transmission, Optical transport network, IP/MPLS networks, ATM and IP protocols and Gbit Ethernet, MAN and NGN Technologies
  • Know how to use software design tools for microwave, fibre and IP planning
  • Good knowledge of 2G, 3G, WiMAX & LTE network and systems architecture
  • Good knowledge of various NE’s (MSC, MGW, HLR, SGSN, GGSN etc) and understand traffic concepts, networks, nodes and inter-working
Job Conditions
  • General MTN N working conditions.
  • A valid driver’s license.
  • Additional working time is usually required on a need basis.


How to Apply

Click here to apply online


Job Title: Manager, Network Enterprise Services (NES) Strategic Project

Location:
 Lagos
Division: Network Group

Core Purpose of the Job
  • Ensure end to end successful implementation and integration of Strategic enterprise projects while coordinating with different stakeholders.
Job Summary
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Review Enterprise Business Unit (EBU) project charters and develop supporting project work plans /revise as appropriate to meet changing needs and requirements as well as evaluate technical bids from contractors.
  • Manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites), adhoc projects that may arise from EBU.
  • Implement and manage project changes and interventions to achieve project outputs as well as generate progress reports on projects, migrations and upgrades.
  • Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
  • Manage day-to-day operational aspect of a project and scope, and handover of completed projects to NES operations.
  • Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Liaise with EBU, NES/Network Group operations on future strategy of platform, upgrades; and communicate to team.
  • Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
Job Conditions:
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Must have valid driver's license
  • Open plan office
Education
  • First degree in Electrical/Electronics/Computer Engineering
  • Management degree advantageous
  • Project Management or Education Certification (PMP, Scrum Agile, etc) would be an added advantage
  • Professional Certification  desirable in: – IT (Microsoft, ITIL, HP, Nokia etc), Quality (Six Sigma, etc)
Experience:
  • Minimum of 6 years’ related work experience which includes:
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Project management experience in IT/ Telecomm industry
  • Experience with ICT network integration and service deployment
  • Internationally Certified Quality Implementation desirable
  • Experience in Telecommunications Transmission (Planning/Implementation/Operations)
Training:
  • GSM System Basics
  • IP Technology, Transmission/Transport Technology, ICT Engineering
  • Project Management Training
  • Transmission - equipment, media and software
  • Quality systems – in Implementation, Investigation
  • Leadership Training.
How to Apply

Click here to apply online


Job Title: Manager, Network Enterprise Services (NES)

Location: 
Lagos
Division: Network Department

Core Purpose of the Job
  • To handle Enterprise Customers Links performance and also manage the performance team.
  • Responsible for monitoring the performance of Enterprise Network Solutions projects against KPI’s.
  • Responsible for maintaining and updating records of all Enterprise Solutions deployed and the accuracy there of.
  • Interface with contractors ensuring network performance is within SLA.
Job Summary
  • Review EBU project charters and develop supporting project work plans /revise as appropriate to meet changing needs and requirements as well as evaluate technical bids from contractors.
  • Manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites), adhoc projects that may arise from EBU.
  • Co-ordinate change request management for Network Enterprise Solutions and ensure changes are as planned without disruption to service delivery
  • Drive capacity utilization and ensure Maximum asset utilization on Enterprise network elements.
  • Drive the resolution of failures or degradations affecting the Transmission for an optimal network performance.
  • Active participation on Problem resolution with all Network division stakeholders.
  • Forecast the KPI’s threshold for all the measured KPI’s on the Network Enterprise Solution.
  • Ensure understanding of MTN NWG ISO requirements for the department and ensure compliance with ISO guidelines
Education
  • First Degree in any Engineering Course
Experience:
  • Minimum of 6 years’ related work experience which includes:
    • At least three (3) years in Performance Management in a telecommunications environment
    • At least one (1) year in a leadership/ supervisory role within the same sector
    • Experience working on a multi-vendor network
Job Conditions
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office
How to Apply


Click here to apply online


Job Title: Manager Customer Services (Quality Assurance & Service Management)

Location: 
Lagos
Division: Enterprise Business Unit

Core Purpose of the Job
  • Assures consistent quality of Customer service management by developing and enforcing good policies, processes, procedures and systems; validating processes; providing documentation and managing implemented control.
Job Summary
  • Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes to drive efficiency gains.
  • Track and report on management and utilization of combined budget, resources and delivery schedules per project and per milestone.
  • Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of transformation initiatives focusing on Customer centricity.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
  • Network and build solid relationships with internal units and relevant third parties) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
  • Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
  • Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
  • Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
  • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
  • Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Education
  • First Degree or equivalent in Social or Management Science course.
  • Professional Certification or MBA/MSc (added advantage).
Experience:
  • Minimum 6 years’ experience which includes:
    • Minimum of 2-3 years’ experience in an handling Service Level agreements & Operational Level agreements for mobile and ICT telecoms; with experience in supervising/managing others
    • Experience working in a medium to large organization
    • 2-3 years’ experience in technical sales (Pre sales telecoms engineering) within an enterprise business environment.
    • 2- 3 years’ experience in handling and implementing customer loop feedback.
    • 2-3 years’ experience in handling quality management and process compliance within technical environment.
    • 3 years’ experience in managing technical projects delivery and remote/physical support ICT services.
Job Conditions
  • Normal MTNN working conditions
  • Open plan office
How to Apply


Click here to apply online



Job Title: Senior Manager, Radio Access Implementation

Location:
 Nigeria
Division: Network Group

Core Purpose of the Job
  • To manage the implementation of all and existing TX and BTS upgrade
Job Summary
  • Review business and operations requirements for National Implementation Dept. in respect of and contribute to the development of the budget for TX/BTS Upgrade operations and services, as well as monitor related budget in line with business plan and departmental goals and targets.
  • Evaluate existing network deployment and construction technologies, products and methodologies, enhancing and sustaining MTNN’s competitive advantage as a low cost network rollout organisation.
  • Conduct regular review of the network deployment to guarantee timely installation and commission and resolve and escalate issues affecting project roll out of TX and BTS upgrades.
  • Oversee the rollout of MTN TX and BTS upgrade, taking overall responsibility for maintenance of accurate site upgrade records and progress reports.
  • Track, monitor and control all stages of TX and BTS Upgrades, ensuring the upgrades are kept within scope, within budget, of expected quality and risks mitigated and related contracts are administered effectively.
  • Interface with site build contractors, vendors and local suppliers and carry out random checks to audit compliance with issued network deployment specifications.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support strategy development and process optimization initiatives.
Education
  • A first degree in Mechanical/Electrical/Electronics/Engineering
  • MBA degree is an advantage
  • Professional qualification from accredited engineering institutions
Experience
  • 10 years applicable business experience which include:
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • Experience in setting up performance criteria to drive staff efficiencies
  • Experience in GSM Radio technologies
  • Experience in setting up processes and procedures to enhance collaboration with ecosystem
  • Experience including TX and BTS implementation
  • Project Management experience within the Telecoms environment is desirable
Job Conditions
  • Normal MTNN working conditions
  • May be required to work extended hours
How to Apply


Click here to apply online



Job Title: Network Security Planning Engineer

Location: Lagos
Division: Network Department

Core Purpose of the Job

  • To plan and implement a highly effective and cost efficient, end-to-end network security framework within the MTNN voice and customer data networks.
Job Summary
  • Define, establish and document IP security guidelines, procedures and policies, and implement network security best practices
  • Define Firewall, access lists administration policies
  • Develop test protocol for new applications to prevent compromising security
  • Develop policies for customer authentication
  • Direct the development and enforcement of information security and privacy policies in compliance with MTNN and telecommunication regulations and standards
  • Help to establish and document IT security guidelines, procedures and policies, and implement network security best practices
  • Identify and document IP customer security requirements
  • Assist in planning and designing of secure networks
  • Establish network security schemes, naming conventions, and application security
  • Assist in the planning and designing of routed WAN and switched LAN networks
  • Scrutinize customer design and determine impact on the MTN network in terms of security / assist customer in designing a secure solution for interaction between customer system and MTN network
  • Providing Redundant and Load balance solutions
  • Update Network Security diagrams and topologies.
  • Design, installs, configures, manages, and maintains mission critical enterprise firewalls, IPS, VPN and other technical controls.
  • Implement and maintain a suite of security metrics to enable the effectiveness of the security strategy and operation to be measured and related security issues to be understood and managed
  • Implement network access control across different network segment on the IP/MPLS network
  • Ensure security and preventative measures for unauthorized access.
  • Escalate network related fault and network clearance rate.
  • Ensure quality roll-out of new Data/services working with Marketing and IP System planning.
  • Perform New Node implementation and cut over.
  • Provide Emergency Maintenance on IP/MPLS Network with Security skills High Level trouble shooting.
  • Achieve Planned Works Completion rate.
  • Enforce security policies, in-line with CISO mandate
  • Research, recommend, and implement new security solutions, products and controls
  • Research on an ongoing basis new technology trends in order to map internal MTN customer’s needs to enabling technologies
  • Understand the capabilities and limitations of enabling technologies
  • Evaluate and trial new security-solutions and technologies before deployment
  • Create technology inputs towards business cases and development plans, specifically related to network security technologies
  • Project planning, management, control and reporting
  • Assist in selecting suitable technology vendor in terms of technical compliance, in line with departmental rules and regulations and in collaboration with Procurement.
Education
  • First degree in Computer Science / Electrical Engineering
  • CISSP Certified Information Systems Security Professional would be an added advantage
  • Cisco Certification to Professional Level required with a bias in Security
  • CCIE certification would be an added advantage
Experience
  • Minimum of 3 years’ experience which includes;
  • 3 years in Security Operations Environment, including VPNs, Cisco Pix/ASA firewalls/Checkpoint firewalls, VPN solutions, IPsec, VPN Concentrators, Tacacs+ and Access-Lists, Load Balancing, Routing Protocols, Patch Management, Linux, Routers and Switches
  • 2 years in Security Planning Environment including design and implementation of secure networks, service migration planning.
  • Proven network security architecture knowledge across multiple security domains.
  • Experience in multi-vendor network operations
  • Solid security experience essential
Job Conditions
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office.
How to Apply


Click here to apply online





Job Title: Senior Manager, RF Planning

Location: 
Lagos
Division: Network Department

Core Purpose of the Job

  • Drive and direct the strategy, design, planning of MTNN’s radio (2G, 3G, 4G) coverage, quality and capacity in order to achieve a cost effective network design and provide adequate radio network capacity, good grade/ level of service and good overall network quality to enable higher revenue generation and excellent customer experience.
  • Ensure planning vendors carry out the tasks set out in the contracts to consistently achieve Quality of Service KPI’s
Job Summary
  • Review business plan assumptions for MTNN to define and develop the short, medium and long term business and operations requirement for Radio Base Station network coverage, capacity and quality.
  • Forecast future network growth based on Marketing Unit’s estimated subscriber growth and ensures the radio network is designed in a cost effective way to achieve NWG’s 366 or other guiding rollout strategy as determined by Network Group top management.
  • Define network technology, infrastructure and capacity management systems and planning tools required for higher accuracy and continuous improvement in radio network planning and rollout program management.
  • Produce and manage annual OPEX and CAPEX budget plan for Radio Frequency (RF) planning.
  • Ensure that detailed radio network plan is in line with the design strategy, consistent with Marketing Unit’s coverage requirements, and directly supports MTNN’s drive to stay ahead of competitors in all strategic areas.
  • Provide accurate radio network rollout progress and impact information for updates to Marketing, Sales, Coverage Steering Committee and Executive Committee as required.
  • Ensure that MTN Nigeria’s radio network design and optimization strategy is in line with European Telecommunications Standards Institute’s (ETSI) standards for GSM network design.
  • Ensure that MTNN’s BSS network planning and rollout incorporates performance improvement objectives determined in the course of network optimization or as stipulated in the Business plan for quality and grade of service.
  • Manage the implementation and actualization of infrastructure sharing and other rollout cost reduction initiatives.
  • Define methods and authorize access levels and privileges on network planning tools and planning support systems.
  • Ensure that the BSS network is designed to ensure technology evolution capability.
  • Direct deployment, track and enhance radio network traffic handling capability, in order to enhance network efficiency and revenue generation capability.
  • Identify, evaluate and track the development needs and performance of team members, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
  • Ensure adequate proactive monitoring, analysis and tuning of network is being done by manages services Vendors as at when due.
  • Maintain up to date knowledge of competitor quality, capacity and performance.
Education
  • A first degree in  Electrical/Electronic or related discipline
  • Masters advantageous
Experience:
  • Minimum of 8 years working experience.
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • Minimum of six (6) years’ experience on radio network planning and optimization in dynamic telecoms operator environment.
  • Experience dealing with vendors/suppliers on technical and commercial issues
  • Extensive experience on 2G, 3G Radio Network Planning & rollout program management.
  • Experience in coverage area planning, radio capacity dimensioning, statistical analysis and reporting
Job Conditions
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office
How to Apply


Job Title: Transmission Core Planning Engineer

Location: 
Lagos
Division: Network Department

Core Purpose of the Job

  • To plan and optimise the transmission network of MTN (especially the Core transmission-Metro, backbone & switch) within the specified region.
Job Summary
  • Plan  and design core transmission network capacity for mobile traffic backhaul
  • Plan and design network protection and redundancy
  • Monitor capacity utilization and provide adequate solution in place of congestion
  • Provide detailed network diagram depicting the current status of the core transmission network
  • Plan IP synchronization for the MTN CTN Network
Job Conditions:
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office
Education and Experience
  • A first degree/HND in Electrical Engineering or a related discipline
  • At least 3 years work experience, especially in Telecoms industry, including:
  • Electrical radio engineering, network topology design and fibre optic transmission networks
  • Experience in Transmission nodes, capacity dimensioning and service planning/integration.
  • Experience in connectivity, route planning, node and route protection (ERP, APS,LAG,MSP, SNCP etc)
  • Experience in the various transmission technologies such as SDH, OTN,DWDM, IP/MPLS , Carrier Ethernet and so on
  • Experience in the use of IP and MPLS in network planning/integration
How to Apply


Click here to apply online




Job Title: Manager, Network Enterprise Services (NES) Project

Location: 
Lagos
Division: Network Group

Core Purpose of the Job
  • Ensure end to end implementation and integration of enterprise projects
Job Summary
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Liaise with Enterprise Business Unit (EBU), NES/Network Group operations on future strategy of platform, upgrades; and communicate to team.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Review EBU project charters and develop supporting project work plans /revise as appropriate to meet changing needs and requirements as well as evaluate technical bids from contractors.
  • Manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites), adhoc projects that may arise from EBU.
  • Implement and manage project changes and interventions to achieve project outputs as well as generate progress reports on projects, migrations and upgrades.
  • Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
  • Manage day-to-day operational aspect of a project and scope, and handover of completed projects to NES operations.
  • Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
Education
  • First degree in Electrical/Electronics/Computer Engineering
  • Management degree advantageous
  • Project Management or Education Certification (PMP, Scrum Agile, etc) would be an added advantage
  • Professional Certification  desirable in: - IT (Microsoft, ITIL, HP, Nokia etc), Quality (Six Sigma, etc)
Experience:
  • Minimum of 6 years’ related work experience which includes:
    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
    • Experience working in a medium to large organization
    • Project management experience
    • Experience with ICT network Planning, Implementation and service deployment
    • Internationally Certified Quality Implementation
Training:
  • GSM System Basics
  • IP Technology, Transmission/Transport Technology, ICT Engineering
  • Project Management Training
  • Transmission - equipment, media and software
  • Quality systems - in Implementation, Investigation
  • Leadership Training.
Job Conditions
  • May be required to work extended hours
  • Must have valid driver's license
  • Open plan office
How to Apply


Click here to apply online




Job Title: Manager, Infrastructure and Platform

Location:
 Lagos
Division: Network Group

Core Purpose of the Job

  • Coordinate the dimensioning of key elements of the Network Enterprise Services department with all stakeholders (access, core) so as to meet present and future requirements in terms of subscribers, technologies etc.
  • Lead team of functional specialists to define appropriate technologies to deliver cost effective solutions on various transmission media platform for Enterprise Business units customers
Job Summary
  • Track and ensure information received from relevant stakeholders responsible for planning provides sufficient capacity to support marketing and enterprise business customer forecast and adequate headroom in line with NWG’s 366 strategy.
  • Ensure proper documentation of projects, and procedures are provided and effectively communicated across all stakeholders.
  • Maintain accurate and thorough knowledge of the national network through feedback from the Projects Team.
  • Forecast quarterly material requirements to ensure availability for deployment on Network Enterprise Services/ projects.
  • Provide support for presentations, meetings etc as required, for the Network Enterprise Services Sales team.
  • Provide specialist technical support to all other department regarding the network and related problems.
  • Ensure all input to Network Enterprise Services Network design is completed and received in a timely manner so that it falls in line with the business demands for rollout
  • Ensure the NES network design strategy ensures technology evolution capability
  • Accept orders from requesting customers or customer service functions for initial analyses and determination of service delivery requirements.
  • Develop and present agreed service delivery schedules and final agreements on behalf of the stakeholder departments involved.
  • Gain in-depth knowledge of the telecommunication industry (Global and Local) trends and developments in order to assess the technology and regulatory impact on  MTN’s current and future business
  • Ensure delivery on the following parameters:
  • Radio network availability > 99.0%
  • Core switch Network availability >99.0%
  • Paps Recharge availability >98.5%
  • Paps Call ability >98.5%
  • Network Element Integration Cycle Time -< 1 day (Site Live: RFS – Live )
  • < 5 days (CN Equipment integration)
  • Planned events completion rate > 95%
  • MTT Restoration (Major Outages) < 5 Hours
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Track and ensure the plans received from relevant stakeholders responsible for planning Fixed Line and Internet rollout matches unit’s requirements.
  • Present managed service delivery business value and benefits to internal customers, stakeholders and influence them in the assessment, planning and management of related Enterprise Network Solutions projects.
  • Interface with other department within Network Group and other groups within the organization, particularly Marketing, Customer relations
Job Conditions:
  • Normal MTNN working conditions
  • A valid driver’s license
Education
  • First  degree in Engineering, Communications
  • Fluent in English
  • Advanced Cisco technology training & certification will be an added advantage
Experience:
  • Minimum 6 years’ experience which includes:
    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
    • Experience working in a medium to large organization
    • Good knowledge of Wireline and Wireless technologies and the definition of solutions utilising them
    • Good knowledge of Cambridge broadband products, Intracom Microwave and fiber optics transmission medium, RAD last mile access technologies and future road map,
    • Stakeholder relationship management; customer service experience and orientation
Training:
  • Programme Management Training
  • Technology conferences and workshops
  • MTN NWG Africa seminars /workshops
  • New technologies seminar / training
How to Apply


Click here to apply online




Job Title: Engineering Support Services (ESS) - Power Specialist

Location: Lagos
Division: Network Group

Core Purpose of the Job

  • To co-ordinate the entire operation and maintenance of all mechanical and electrical systems at MTNN installations (Network sites, Switch centre and BTS/TX) within the assigned region and provide 2nd level support to regional operations team.
Job Summary
  • Ensure spare power capacity is available for redundancy and future installations and provide 2nd level support to regional operations in assigned areas/ region.
  • Maintain optimal performance of all cooling and power systems within the region (Switch & BTS).
  • Conduct routine maintenance of all power and cooling systems at MTNN installations and leased property within assigned area and ensure they are within MTN Specifications.
  • Maintain prescribed computerized maintenance management system and prescribed management information system for ESS operations in the region.
  • Produce monthly reports on ESS activities within the region.
  • Assist to direct the implementation and maintenance of efficient management information system for ESS operations in the assigned region.
  • Coordinate data gathering for the duration of NEPA (Local Power Source) power outages, power consumptions for the rural and urban BTS/TX sites including the switching centres within the assigned region.
  • Monitor maintenance contracts for regional contractors.
  • Ensure continuous improvement of processes and procedures to foster efficiency of ESS operations within the assigned region.
  • Ensure that power and cooling system parameters at MTNN installations and leased property within the region are within MTNN specifications.
Education
  • First degree in Electrical/Electronics, Mechanical Engineering from a reputable institution
Experience:
  • Minimum of 3 years’ experience in an area of specialisation; with operations and Maintenance of diesel generators of various capacities
  • Experience working in a medium  organization
  • Experience in design, implementation and maintenance of power  AC/DC backup systems and cooling systems in telecommunications industry
  • Public Main Supply systems and infrastructures maintenances for the GSM Power
  • Must be computer proficient with good analytical skill and good Vendor Management, supervisory and Leadership skill
Job Conditions
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Tool of trade provided
  • National and International travel and a valid driver’s license.
  • On standby 24/7 throughout the year.

How to Apply


Click here to apply online




Job Title: Analyst, Prepaid Segment (High Value)

Location:
 Lagos
Division: Marketing

Core Purpose of the Job

  • To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for market segment of the consumer market.
  • Provide relevant and up to date information to aid proper decision making with the authority limits of the Brand Manager
Job Summary
  • Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the segment
  • Monitor projects and ensure they are delivered to budget and on time.
  • Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
  • Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
  • Maintain and build brand strength through advertising, media and any other marketing means, managing relationship with key media agencies on a daily basis.
  • Manage relationship with Finance and ensure funds are available for projects in line with budget.
  • Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviours and values.
Job Conditions:
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
Education
  • First  degree in any related discipline
Experience:
  • Minimum of 2 to 3 years' experience in product development
  • At least 2 to 3 years' experience in segment proposition
  • Customer contact and understanding of consumers
  • Marketing plans, advertising materials and product life cycle monitoring
  • Experience in Telecommunications Industry/FMCG
How to Apply


Click here to apply online



Job Title: Financial Planning Analyst - Tax

Location:
 Lagos
Division: Finance

Core Purpose of the Job

  • Provide Administrative Support to the entire operations of the Tax unit, maintain best practice in record tracking relating to MTNN’s tax records, assist MTNN in meeting her tax compliance and statutory obligations to the State and Federal tax authorities and MTNN vendors/other third parties.
Job Summary
  • Follow up all tax payment to SBIR and FIRS to ensure accuracy of records and receipts with tax authorities.
  • Process all Withholding Tax remittances within MTNN and ensure accurate recording of receipts.
  • Establish and maintain efficient and prompt electronic and hard-copy filing structure for all tax related documents.
  • Prepare Withholding Tax schedules for tax payments to FIRS and all the (36) States Board of Internal Revenue.
  • Collate and analyse data on CAPEX and OPEX suppliers to ensure tax compliance.
  • Collate and analyse tax payment data for audit exercise and to respond to FIRS inquiries.
  • Implement process and procedure for payment of tax to facilitate efficient operations.
  • Collate and analyse data (electronic or hard) that will facilitate assessment of tax implication of business decisions.
  • Prepare tax schedules for year-end statutory audit and maintain tax records and audit trail in strict compliance with MTNN policies and procedures.
  • Ensure value is created when responding to enquiries concerning  process and procedure for payment of tax
  • Provide support to Tax Manager as may be required from time to time.
Job Conditions:
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
Education
  • First degree in Accounting, Economics or any Finance related discipline.
  • Part qualified  professional qualification (ACA, ACCA, ACMA, CITN)
Experience:
  • Minimum of 2 years’ experience in a Tax Consulting Firm or Tax Administration
  • Experience working in a medium  organization
  • Experience in audit or relevant accounting functions or tax administration
  • Strong Knowledge of ERP (IFS)
  • Familiarity with good accounting practices and the Nigerian tax policy environment
  • Experience in Records keeping and documentation
Training:
  • Best practice in Tax Administration.
  • Update in Nigerian Tax Laws.
  • Soft skills (Negotiation Skills, Creative thinking, Effective Communication skills etc)
  • IFS Training
  • Understanding of IFRS  
  • Microsoft Office products
  • Data Mining and Analysis
How to Apply


Click here to apply online



Job Title: Senior Manager, Mass Market Segment

Location:
 Lagos
Division: Marketing
Reports To: General Manager, Consumer Marketing

Core Purpose of the Job

  • Develop and co-ordinate the execution of  marketing strategies to drive value and volume growth in the Mass market segments
  • Responsible for driving the end to end definition of core proposition (product & pricing), promotion, route to market, campaign and communication strategies to fit with MTNN overall objectives
Job Summary
  • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
  • Lead the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
  • Serve MTNN’s customers and provide solutions to improve the customer experience.
  • Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
  • Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of transformation initiatives focusing on Customer centricity.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Review market and internal conditions and contribute to the development of marketing strategies for consumer segments.
  • Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
  • Implement strategy for market growth in conjunction with Product Development Managers, Regional Marketing and other stakeholders.
  • Define market needs based on relevant value proposition packages for each segment.
  • Commission and understand its research as it concerns market segment, collate and understand competitive activity and develop proactive strategies against competition.
  • Develop strategy for promotional campaigns to acquire new customers and encourage its usage amongst existing customers.
  • Develop and execute promotions, advertising, direct marketing, sponsorships, events, public relations and other tools to gain further access into the market.
  • Customize and differentiate MTNN products and its services in the market.
  • Design customer lifecycle extension plan so as to take advantage of market opportunities.
  • Establish strategy for marketing communication and increase its access by using conventional and non-conventional media.
  • Monitor the strategy for the execution of mass market and emerging market against stipulations.
  • Perform  programmes in conjunction with the Regions and Sales & Distribution Division
  • Identify sales training and development needs and manage skills enhancement programmes for the virtual sales team to ensure enterprise sales targets are fully met.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Conditions:
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Regional, national and international travel.
Education
  • First degree in Marketing or any Social Science discipline
Experience:
  • Minimum of 10 years working experience comprising:
    • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
    • 4-6  years Segment management experience
    • 4 years’ experience in Telecoms marketing, strategy development  and implementation
    • Relevant experience in advertising materials production and management
Training:
  • Segment Strategy and marketing training
  • Marketing Management and decision making courses
  • Presentation skills
  • Management development programmes
How to Apply



Click here to apply online



Job Title: Supervisor, Expediting

Location:
 Lagos
Division: Finance

Core Purpose of the Job

  • Assist in the process of tracking trading stock, assets and any other material that may be handled in MTN’s warehouse or by an outsourced service provider and driving the timely delivery of business targets with the sole aim of improving business performance.
Job Summary
  • Developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes to drive efficiency gains
  • Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
  • Ability to analyze and consider critical parameters  before finalizing transport vendor
  • Identify progress milestones and resolve operational issues.
  • Take remedial action in case of slippage.
  • Maintain control sheets for bulks and periodically update project management on the status of all Purchase Orders.
  • Identify potential delays to the agreed schedule.
  • Initiate remedial action such as commit more manpower, sub contract part of purchase order, reschedule work activities, offer alternative materials etc.
  • Coordinate inspection and logistics activities between supplier and concerned parties.
  • Authorize third party inspection agencies for taking up inspection activities.
  • Review inspection report and verify for compliance with Purchase Order requirements in consultation with Project Managers and respective discipline.
  • Assist with any queries raised by internal/ external auditors
  • Liaise with demand planning to identify stock levels and the inbound movement of stock
  • Improve productivity and quality through leading practice initiatives
  • Participate and provide inputs in project status meeting
  • Propose operational changes and provide associated user impact assessment
  • Timely notification of escalations to the Manager
  • Resolve escalations as per defined escalation/resolution procedures
  • Participate and provide inputs in operational meetings
  • Set up and manage ad hoc meetings for day to day operational requirements
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Job Conditions:
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
Education
  • First Degree/HND in Supply Chain, Engineering, Finance, Industrial Relations or any numerate discipline.
  • Professional qualification in Supply Chain, Engineering, Accounting or Finance (ACA, ACCA, CMA, SCOR-P, CBAP, CIPM, CSCP or CSCMP)
Experience:
  • 3 or more years of post-graduation experience in Logistics, Warehousing, Inventory management, Procurement, Financial processing at a FMCG, Telecom or any other relevant organization
  • 2 or more years of supervisory experience in managing people
  • Experience working in a medium to large organization
  • Knowledge of the process of receipt and movement of materials within warehouse
  • Knowledge of the process of inventory management
  • Knowledge of the process of logistics management
How to Apply


Click here to apply online




Job Title: Talent & Career Development Manager

Location:
 Lagos
Division: Human Resources

Core Purpose of the Job
  • To manage talent performance, development and deployment to achieve MTN Nigeria’s strategic objectives.
  • To lead the activities of the Career Centre in the provision of services for the effective operation of the Career Management Solution in MTN Nigeria in line with Company Policy and Career Management Strategy.
Job Summary
  • Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of transformation initiatives focusing on Customer centricity.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
  • Support HR Management in designing and updating Talent and Career Management Policy.
  • Review trends in talent management and develop Talent Management Framework and Strategy in alignment with corporate strategy.
  • Develop policies and guidelines for talent management/development and advise business units on application of relevant policies for developing employees and nurturing talent within the organization.
  • Coordinate Talent Development programmes, building alignment with the local and talent pool management schemes and lead the MT Leadership Talent Management Programme including Talent Accounting, Talent Demand and Supply Planning and Succession Readiness Management.
  • Maintain (keep up-to-date) the Career Management Strategy, Policy and Architecture.
  • Provide advisory and other services and guidance on Career Management to employees throughout the company.
  • Review, Develop, Implement and Provide Career Management Tools for use throughout the Company.
  • Identify critical competencies and jobs for optimal business performance and work with the line to identify possible successors.
  • Put in place internal mobility programmes and skill enhancement schemes including project participation, job rotation, secondment, etc, and create an effective system to monitor and track the performance of staff on these initiatives.
  • Conduct annual talent review sessions, assess talent readiness and identify pool of talent within the organisation and translate to talent development and succession/retention plans.
  • Deploy and manage MTN Nigeria Mentoring Framework and ensure clear definition of criteria for identifying participants, locating mentors and training of mentors in their mentorship roles.
  • Develop and implement career management paths (including Specialist career paths) and associated rules for movement within and outside career paths.
  • Support Executive’s review of the annual Divisional and Organisational Careers Management Programmes implementation.
  • Support the development, implementation and maintenance of Manager’s Coaching and Mentoring Programmes.
  • Manage the implementation and roll out career development tools including the MTN Career Portal and ensure update from time to time.
  • Develop and manage MTN Career Center, counseling and guiding staff on career issues and options as well as advise staff on cross posting/secondment.
  • Identify, evaluate and track the development needs and performance of Talent Development team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
  • First Degree in any Social Science discipline
  • Fluent in English
Experience:
  • Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of Talent & Career Management with supervisory experience
  • Experience working in a medium to large organization
  • Related HR Consulting & Multinational experience would be an added advantage
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
How to Apply


Click here to apply online




Job Title: Brand & Communications Manager
Location: Lagos
Division: Enterprise Business Unit

Core Purpose of the Job
  • To provide professional marketing communications planning inputs to the creation and maintenance of the MTN Nigeria Enterprise Business strategy and plan that will deliver shareholder value.
  • To plan Enterprise Business marketing communications within the framework of an agreed strategy, meeting operational targets for revenues, profitability and customer satisfaction.
Job Summary
  • Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation, etc)
  • Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored
  • Set targets for marketing communications expenditure against revenues, based on industry best practice, and monitor marketing communications performance.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Network and build solid relationships with internal units and relevant third and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers to enhance solutions and provide long-term and sustainable service and competitive advantage.
  • Review market and internal conditions and develop marketing communications strategy for enterprise solutions products and services
  • Develop marketing communications plans for profitability and revenue targets
  • Routinely track and monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded.
  • Plan advertising campaigns, promotions and events and evaluate effectiveness of all communications campaigns against agreed targets and objectives.
  • Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
  • Report and monitor marketing campaigns and events, and ensure that they are within agreed budgets, and are supported with appropriate communications.
  • Ensure full integration of quality management processes within all activities of Communications Planning and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education                                   
  • A first degree - Preferably in the social sciences or marketing
Experience
  • Minimum of 3 years’ experience in a Marketing Communications role
  • Experience Managing integrated marketing campaigns end-to-end
  • Experience in Project Management ,marketing analysis
  • Experience in digital marketing
  • Experience in Managing teams
Job Conditions
  • Normal MTNN working conditions
  • May be required to work extended hours.
How to Apply


Click here to apply online



Job Title: Talent Development Advisor

Location: 
Lagos
Division: Human Resources

Core Purpose of the Job
  • To provide support and advisory services with respect to talent development and career management.
Job Summary
  • Analyse and provide statistical data in relation to career management, employee development and succession readiness.
  • Assist in the implementation of Talent Development initiatives and monitor implementation of talent/succession plans for talent pool candidates.
  • Prepare required documentation for talent review and participate in development/career management discussions.
  • Collate employee career development plans and maintain all employee career/ development records in appropriate database.
  • Provide administration support for MTN’s Leadership Talent Management (LTM) programme and other development initiatives.
  • Coordinate the induction of new Leadership Talent Management participants and follow through on compliance for all LTM requirements and documentation.
  • Coordinate the process of 360 degree assessment for Leadership Talent Management programme participants and provide system support for all LTM participants.
  • Generate talent/ succession planning, career management and employee development reports as required.
  • Track and monitor employees’ career within MTN and ensure the career management system is updated accordingly in response to approved employee movement or status changes.
  • Provide support for career management function, educating staff on career management options, rules and related matters and assisting in career development campaigns.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Education
  • First Degree in any related discipline
  • Fluent in English
Experience:
  • 3 years’ experience in an area of Talent Management.
  • Experience working in a medium organization
  • Multinational Experience
  • Consulting Background
  • Career Management Experience
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
How to Apply


Click here to apply online




Job Title: Transmission Core Planning Engineer

Location: Lagos
Division: Network Group

Core Purpose of the Job

  • To plan and optimise the transmission network of MTN (especially the Core transmission-Metro, backbone & switch) within the specified region.
Job Summary
  • Plan and design core transmission network capacity for mobile traffic backhaul
  • Plan and design network protection and redundancy
  • Monitor capacity utilization and provide adequate solution in place of congestion
  • Provide detailed network diagram depicting the current status of the core transmission network
  • Plan IP synchronization for the MTN CTN Network
  • Build and maintain a good relationship between all networks related sections, customers and product suppliers.
  • Support in the expansion of network ensuring it takes place on schedule and as planned.
Education
  • First degree in Engineering, Computer Science, and/or Any other relevant Courses
Experience:
  • At least 3 years work experience, especially in Telecoms industry, including:
  • Electrical radio engineering, network topology design and fibre optic transmission networks
  • Experience in Transmission nodes, capacity dimensioning and service planning/integration.
  • Experience in connectivity, route planning, node and route protection (ERP, APS,LAG,MSP, SNCP etc)
  • Experience in the various transmission technologies such as SDH, OTN,DWDM, IP/MPLS , Carrier Ethernet and so on
  • Experience in the use of IP and MPLS in network planning/integration
Training:
  • IP Savvy ( CCNA minimum)
  • Specific Equipment Training (Nokia Service Router Series, Huawei OSN series, NE40E series, CX router series etc)
  • Optical Network Planning
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
How to Apply


Click here to apply online




Job Title: Senior Manager, Regulatory Affairs

Location: Lagos
Division: Corporate Services

Core Purpose of the Job
  • Management of MTN’s regulatory issues including the provision of advisory support on regulatory aspects of business issues, the proactive identification of prospective regulatory issues, the development of a dynamic regulatory strategy for the business, stakeholder relationship management, input into regulatory policies/regulations, interconnect issues, legislative framework and future impact of new regulatory policies and legislation on MTN operation.
  • Support to management and advice on MTN interconnects agreements/relationship, Licence conditions and compliance with regulations and legislation, supervisory functions to unit. 
  • Rendering of regulatory support to MTN Group and Operating Companies
Job Summary
  • Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
  • Serve MTNN’s internal customers and provide solutions to improve the customer experience.
  • Drive an increase in MTNN’s Net Promoter Score
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of transformation initiatives focusing on Customer centricity.
  • Partner with MTNN’s Ecosystem Partners to deliver business value
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support strategy development and business optimization.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Develop government regulation strategy for the department in alignment with MTN Nigeria’s business direction and provide advisory support to the Regulatory Affairs function of MTN Nigeria.
  • Review regulatory policies/legislation and provide advisory support to management ensuring MTN’s interest and stakeholders’ concerns are taken into account in related recommendations.
  • Influence the telecommunications sector competitive policies to attain a level playing field as well as monitor compliance with interconnect agreement and all interconnect related issues in the industry.
  • Prepare and negotiate interconnect agreements, as well as capacity leasing agreements with incumbent operators and new entrants.
  • Prepare infrastructure sharing guidelines/ agreements and international roaming agreements.
  • Review commercial trends in the industry and target new revenue/cost saving opportunities arising from competitive or regulatory developments.
  • Monitor and update MTN on developments; bills, new policies, within the legislative/ regulatory arena.
  • Define the MTNN regulatory strategy and make presentations to key stakeholders such as Regulatory Agencies, National Assembly and other relevant fora.
  • Build, maintain relationships with key stakeholders and co-ordinate lobby efforts with the relevant stakeholders.
  • Drive industry initiatives through industry bodies and with industry stakeholders.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Coach and train the Regulatory Affairs team to ensure the understanding of the objectives and goals of the department, awareness of the set targets/requirements and regularly review their training needs.
Education
  • First degree in Law/ Masters advantageous
  • Excellent command of English - written and oral
  • Called to Bar - BL
Experience:
10 years working experience which should include:
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • 8 years’ experience in a regulatory affairs function including “hands-on”  regulatory compliance strategy within a reputable and structured organization
  • In depth experience and understanding of the Nigerian telecommunications industry and regulatory framework
  • Effective stakeholder relationship management experience in a telecoms regulatory environment
  • Strong and  effective business communication (verbal and writing skills)
  • Ability to plan and execute numerous complex projects under pressure
  • Demonstrated business acumen and superior judgment
Job Conditions
  • Standard
  • Travel - local and international
How to Apply


Click here to apply online



Job Title: Customer Relationship Officer- Testing

Location: 
Lagos
Division: Customer Relations

Core Purpose of the Job
  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location
  • To drive productivity, professionalism and operational efficiency in the attainment of excellent service delivery
Job Summary
  • Develop test scripts and test cases
  • Develop Product Concept and User Requirements Specification documents
  • Coordinate User Acceptance Tests
  • Participate in User Acceptance Testing processes for MTN products and services
  • Provision of input into Product Concept Documents and User Requirement from a testing and customer support perspective
  • Adherence to all defined operational guidelines
  • Participate in the implementation of Frontline Empowerment Business initiatives
  • Conduct research on MTN products/services in comparison to competition
  • Conduct research on new and emerging technology within the Testing space – methodology, framework, best practices, gap assessment
  • Research on root causes of top customer challenges and translate into criteria for allocation of priority on test cases
  • Process mapping and documentation
  • Provide support to the frontline on the use of deployed products, systems and services
  • Conduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements.
Education
  • First degree in any related discipline
Experience:
  • Minimum of 6 years’ experience which includes:
    • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium  organization
    • Experience in the service industry
    • Experience in a call center environment
Job Conditions
  • Normal MTNN office environment.
  • Open plan office
How to Apply



Click here to apply online




Job Title: Channel Analyst - Customer Acquisition

Location: Lagos
Division: Sales & Distribution

Core Purpose of the Job

  • To collate and analyse SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.
Job Summary
Evaluate performance measured against SIM registration channel objectives in the following areas:
  • Trade Partner and Sub - Trade Partner Environments
  • Walk-in-Centres
  • Mobile Lite
  • Connect Stores and Connect Points
  • Other Sim Registration Agents
  • Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
  • Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
  • Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
  • Prepare monthly, quarterly and year to date (YTD) measurement reports.
  • Provide functional support to Customer Acquisition Manager
  • Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention /Churn trends and activity plans.
  • Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
  • Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
  • Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Education
  • First degree in Economics, Business Administration, Accounting or any related discipline in any related discipline.
Experience
  • Minimum of 3 years’ experience
  • Experience working in a medium organization:
  • Project  planning and reporting
  • Sales/marketing or related function
  • Experience using Data Mining Tools
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office.
How to Apply


Click here to apply online




Job Title: Service, Asset, and Configuration Coordinator

Location: 
Lagos
Division: Information Systems

Core Purpose of the Job
  • Ensure the goals of the Service Asset and Configuration Management process are achieved.
  • To identify, capture and manage all MTNN IS Configuration Items (CI) used in the delivery of business services
Job Summary
  • Maintain an up to date record (database) of all components of the MTNN IS infrastructure, a repository of information describing topology, services and relationships
  • Ensure availability of technical information as regards MTNN IS infrastructure, applications and services to staff and management
  • Maintain MTNN Information Systems Asset and configuration information and conformity to best practice (ITSM)
  • Develop report on license management usage, availability and expiry
  • Ensure dependencies and inter relationships between configuration items are communicated and understood
  • Ensure the availability of license information to staff and management
  • Provide a graphical representation of the MTNN IS infrastructure to aid diagnosis of incidents and problems
  • Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB)
  • Ensuring the pre-defined activities are aligned with the Change Management process
  • Ensuring the CMS provides accurate and up to date information.
  • Ensuring regular snapshots and Configuration Baselines are taken and protected
  • Triggering an auditing process on the CMDB
  • Ensure improvement of processes and procedures, which support Asset and Configuration management activity
  • Ensure the deployment of IS applications across the business  to support overall business goals and objectives
  • Ensure license information available helps in planning changes and determining the impact on changes.
Education
  • First degree in Computer Science, Engineering or Applied Sciences or an IT related degree
  • Foundation Certificate -  ITIL,  IT Service Management
Experience:
  • 3 years IT experience
  • 2 YEARS Asset Management Experience
  • ITIL Practitioner
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
How to Apply


Click here to apply online



Job Title: Senior Manager, Propositions & Go-To-Market
Location: Lagos
Division: Marketing
Core Purpose of the Job
  • Develop detailed commercial Go-To-Market plans and programs to achieve set targets for profitability, revenue, value and market share, etc in support of defined marketing strategies.
Job Summary
  • Lead a team of managers to create and deploy Go-To-Market (GTM) strategy framework that provides a commercial blueprint for propositions launches.
  • Develop detailed commercial plans and programs to achieve set targets for profitability, revenue, value and market share, etc in support of defined marketing strategies in conjunction with segment Managers, VAS/Mobile Financial Services (MFS) proposition managers, Customer Relations, Regional Marketing operations, Sales and Distributions and other stakeholders.
  • Lead managers in the development of holistic 360 degrees approach to taking propositions-products and services to the market including but not limited to ATL and BTL, Regional and trade activations required for demand generation for consumer segments, VAS, Digital services and Mobile Financial Services.
  • Work inter-functionally to define and implement MTN Nigeria’s segments (High Value, Mass, Youths, Women and Teens), Mobile financial services, VAS and Digital services overall value proposition, communication,  commercial lifecycle framework management, and customer experience design in alignment with business strategy.
  • Continuously monitor targets per propositions and make appropriate recommendation of corrective actions to be taken and where necessary in close collaborations with MTN Nigeria’s marketing leadership.
  • Ensure synergy across the functional area through effective management of inter v-functional relations and activities.
  • Provider leadership to the Proposition GTM team to ensure close collaborations with relevant proposition owners to ensure clear commercial roadmaps are defined, executed, managed and measured.
  • Build the team’s ability to drive NPS/ CLF roll-outs on propositions.
  • Liase with master brand and media teams in defining effective communication and channels of deployments respectively.
  • Design Go-to-Market strategy for all VAS, Segments, and Mobile financial service propositions and provide input into business cases for assigned initiatives/concept based on identified needs.
  • Oversee the creation and execution of commercial project plans for VAS, Segments and MFS propositions, manage issues and risks in projects, and proactively communicates to project teams and management.
  • Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to VAS, MFS and segment propositions.
  • Position MTNN’s propositions as the best solutions in the market to defined target customer and ensure they are in the front position of trade and possible channels to increase overall sales.
  • Work with proposition GTM managers, Brand Managers, segment mangers, Product Managers, Business Intelligence, Research, Sales and Customer Operations to ensure and agree with promotions objectives and desired user experience.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
  • First degree in a related field
  • MBA is desirable
Experience
  • Minimum 10 years marketing experience which includes:
  • Minimum of 3 years managing product promotions
  • Experience in collaborating with and influencing both internal and external stakeholders
  • A good understanding of consumer segmentation and mobile telecoms and mobile trends
  • Sales and people Management
  • Experience in telecommunications marketing or consulting, will be a plus
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
How to Apply


Click here to apply online


Job Title: Customer Relationship Officer (Walk-In)
Location: Lagos
Division: Customer Relations

Core Purpose of the Job
  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers within designated location.
  • To drive productivity, professionalism and operational efficiency in the attainment of excellent service delivery.
Job Summary
  • Up and Cross sell MTN products and Services (Telemarketing) to grow spend.
  • Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
  • Monitor Accounts as assigned by partners.
  • Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
  • Educate customers on MTN products and services, functionalities, features and competitive advantage
  • Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately
  • Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.
  • Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
  • Collaborate with Segment management to develop customised educational content for customer education
  • Combine customer care, sales, and routine administrative tasks
  • Generate funds from sales and render  after sales support service
  • Handle cash and ensure correct amounts paid
  • Collect customer phones for warranty repairs
Education
  • First degree (BSc or HND) in any relevant discipline
Experience:
  • 3 to 4 years’ experience in Customer service/operations role
  • Proficiency in use of Customers service applications such as Agility, Seamfix, IFS etc
  • Customer Complaints resolution skills
  • Good Communication and systems applications knowledge
  • Cash and Stock management skills
  • Sound IT Knowledge of business and systems applications
  • Experience in the Telecoms/Service industry
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
How to Apply


Click here to apply online



Job Title: Business Analyst Segment & Channel Planning

Location: 
Lagos
Division: Customer Relations

Core Purpose of the Job
  • Ensure proper design, implementation and availability of technical support for user systems within assigned division/department.
Job Summary
  • Conduct research and Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
  • Monitor MTN Nigeria customer touch points to ensure adherence to defined customer service propositions across all channels (Call Center, Walk In, Self Service, Social Media/ Digital, Account Management).
  • Conduct periodic assessments to identify issues and generate insight for management decision making.
  • Coordinate and manage “Voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums) on applicable platforms.
  • Develop and implement innovative service improvement programs through enterprise-wide culture and indoctrination initiatives.
  • Develop and implement all Customer Education drives via diverse channels (TV, Radio, Email, Social Media, Self Service, Digital and Print Media).
  • Periodic audit and review of the customer service blueprint to ensure adherence and propose improvements as required.
  • Manage relationships with key customer impacting business units for service efficiency across all segments (High Value, Mass Market, Youth & Teens and Women).
  • Ensure uniform and timely dissemination of customer impacting information (across all segments and channels) to the frontline.
  • Manage and liaise with approved creative agencies (Advertising and Media) to develop creatives for the communication of service initiatives to customers.
Education
  • First degree in any related discipline
Experience:
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium  organization
  • Experience in Customer Care and Management
  • Some experience in formal business analysis
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
How to Apply


Click here to apply online



Job Title: Business Analyst

Location:
 Lagos
Division: Information Systems

Core Purpose of the Job
  • Develop, document and enhance business processes and technology for the Customer Operations Department.
Job Summary
  • Identify business needs / project opportunities; and / or audit existing policies, procedures, practices and technology.
  • Identify ways to streamline PPP’s and align them to international bets practice.
  • Coordinate, manage and conduct research studies (making use of libraries, archives, the Internet, museums, art institutes and other sources of information).
  • Study guidelines for projects prepared by the Infrastructure Planning Manager to outline research procedures to be followed.
  • Plan research schedule according to a variety of research methods to be used, availability and quantity of resources, and number of people assigned to participate in the project.
  • Ensure integrity of information collected, stored, shared or reported.
  • Ensure all documentation is captured into the Knowledge Repository
Education
  • First Degree in any related discipline
Experience:
  • Minimum of 3 years’ experience in an area of specialisation.
  • Experience working in a medium  organization
  • System analysis and design
  • Process analysis and design
  • Stakeholder Management
  • System analysis and management
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
How to Apply


Click here to apply online




Job Title: Analyst, Product Development - Mobile Financial Services (MFS)

Location: Lagos
Division: Marketing

Core Purpose of the Job
  • Support the development of new business opportunities with the purpose to capture value in new areas, typically outside and beyond current core MTNN businesses
Job Summary
  • Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
  • Participate in the review of Business Processes (process optimisation, etc.), to drive efficiency gains.
  • Identify a new opportunity/enhancement
  • Develop and secure approvals of the Product Concept Document
  • Develop the business case
  • Work with CS to develop agreement and secure regulatory approvals.
  • Produce the URS
  • Provide project management support within the product development lifecycle of new MFSs: Monitor Technical Implementation participate in  UAT and product  launch
  • Arrange for Trainings/Resourcing/and development Detailed PPPs
  • Post product Implementation Support and Monitoring
  • Adhere to defined policies, procedures and quality standards as agreed within the department.
  • Report issues/queries related to PM meetings and other assigned tasks.
  • Assist in gathering, sharing and acting on feedback related to customer satisfaction or need with regard to new initiatives related (MTN & 3rd Party branded content services).
  • Participate in fostering a healthy and mutually beneficial partnerships with the internal consumer and enterprise business teams for jointly exploring new business opportunities
  • Ensure value created through effective stakeholder management
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviours and values.
Education
  • First degree in any related discipline
Experience:
  • Minimum of 2 years’ experience in Business Intelligence (Insight & Analytics); with experience in commercial legal competency and contract risk management
  • Experience working in a medium  organization
  • Business/Product development
  • Demonstrated experience in primary and/or secondary research
  • Project Management experience
  • Mobile Financial Services enterprise environment and platforms integration
  • Deal structuring and product pricing
Job Conditions
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
How to Apply



Click here to apply online


Job Title: Treasury Dealer - Money Market

Location:
 Lagos
Division: Finance

Core Purpose of the Job

  • To perform and manage treasury related analysis to ensure that there is efficient management of liquidity, optimal bank transaction and investments, and compliance to funding contractual obligations by MTNN.
Job Summary
  • Query and verify all General Ledger balances relating to bank accounts, performing first review and recommendation of bank proposals before further review by Treasury Manager.
  • Collate daily bank indicative quotes for investment placements to aid investment decisions made by Treasury, ensuring that escalated compliance issues and complaints relating to the banking SLAs are followed up.
  • Collate and analyse data on cash movements, exchange rate movements, bank charges, interest rates, lending rates and placements, ensuring that payments, repayments, interest payments and underwriting fees are effected as per mandate
  • Monitor cash sweeps from the various sub accounts to main accounts plus other transfers, liaising with MTNN banks on immediate service issues.
  • Implement tools for corporate cash management, evaluating banks and ensuring regulatory compliance.
  • Collate information on economic conditions, the financial climate and changes in corporate requirements, carrying out ratio analysis on banks and data on risk ratings and exposure limits.
  • Prepare management reports on market, competitor and general intelligence that impact the business, maintaining Treasury records and audit trail in strict compliance to MTNN policies and procedures.
  • Monitor all contracts binding MTNN with relation to the MTNN funding.
  • Conduct research and compile data and benchmarking for Treasury
  • Assist in implementing new business processes within all the MTNN Treasury functions
  • Implement systems for the efficient administration of Treasury
  • Provide support to the business units requiring assistance in Treasury matters, implementing Treasury policies, processes, and procedures.
  • Interface with Finance Team to generate better performance and effective use of working capital
Job Conditions:
  • Normal MTNN office environment.
  • May be required to work extended hours
  • Open plan office
Education
  • First degree in Accounting, Economics or any other related discipline
  • Part qualification/membership in a professional accounting association (ACA, ACCA, ACMA)
Experience:
  • Minimum of 5 years’ experience in financial institution or the Treasury Department of a corporate organization
  • Experience working in a medium organization
  • Experience in financial environment in Treasury, Banking or in FMCG environment.
  • Experience in international accounting practice
  • Extensive bank reconciliation experience
  • Good knowledge of Microsoft office tools
  • Up-to-date knowledge of the money and capital markets
How to Apply


Click here to apply online


Job Title: Account Partner

Location:
 Lagos, Akure & North East
Division: Enterprise Business Unit

Core purpose of the Job

  • To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
  • To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.
Job Summary
  • Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.
  • Increase MTN market share by achieving set target through the sales of MTN Enterprise solution as well as development and maintenance of current accounts.
  • Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
  • Prepare weekly and monthly corporate sales status reports.
  • Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
  • Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
  • Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business.
  • Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions to meet their strategic corporate needs.
  • Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
  • Handle all customer requests for service successfully, fault reports and billing queries.
  • Escalate and troubleshoot customer queries and complaints.
  • Conduct research on potential customers and their disposable income on communication using the data mining system.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values
Education
  • First Degree in Business Administration, Commerce or any other related discipline
Experience:
  • 3 years’ experience in consultative selling within a telecommunications company
  • Good business management experience
  • Exposure to strategic sales planning
Job Conditions
  • Standard MTNN working conditions
  • May be required to work extended hours / weekends
  • Tool of Trade Vehicle will be required for the Job
  • A  valid driver’s license
  • May be required to work extended hours /overtime/weekends
  • 80%  of Work is carried out on the field
  • Constantly on the road prospecting for new clients and selling more services to existing clients
How to Apply


Click here to apply online


Note: Multiple applications are not allowed.


Deadline: 20th June, 2017.

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