Job Title: Senior Country Operations Officer-14042771
Job Description
Brief Description of the Organization Citibank Nigeria Limited
Description
Job Purpose:
To develop, manage and co-ordinate the operations and technology function under the direct supervision of the Divisional Operations and Technology (O&T) Head for Sub Sahara Africa Division and the CCO for Nigeria. To implement the O&T Strategy, short term plans and objectives in line with the overall business plans by the function chain and the Nigeria business. To provide leadership oversight for the O&T Function in Nigeria. To promote and be the role model for the O&T Principles. To develop Talent for Nigeria business and those who can take roles outside country.
Key Responsibilities:
Develop and manage short-range Operations strategies and assist in developing and managing long-range operations business strategies.
Manage and achieve Process, Systems, Customer service and related objectives in line with policies to meet the needs of the business and customers.
Implement an effective O&T financial planning and control.
Manage human, processing and systems resources to maximize quality and quantity of service while reducing cost.
Manage the short and long term career and development of all O&T staff.
Maintain effective partnership levels with all the function heads.
Establish, maintain and enhance communications with the all the business areas to ensure the achievement of business objectives in general.
Manage the development of key systems and related staffing plans to evolve a technologically advanced organization.
Recommend operations process to support new business initiatives and co-ordinate the implementation with compliance and technology.
Ensure enhancement and maintenance of internal controls to reduce/control risks and to improve standards.
Make quality service delivery an integral part of the culture.
Plan and manage bank premises to provide conductive work environment for staff and service environment for our customers.
Development Value:
People management- complex organisation, direct and matrix management
Product and process knowledge in TTS,SFS Products, FICC products
Service management
Corporate finance
Outsource Management
Regulatory Management and Client services
Business Relationships:
Internal:
Member of Country Management Committee (MANCOM), Branch Risk & Compliance Committee (BRCC), Country Senior Personnel Policy (SHRC), Procurement Committee and Asset and Liability Committee (ALCO).
Contacts with the Division Office in South Africa, Various contacts with EMEA O&T seniors, Internal Audit in Country.
External:
Regular contact with the Central Bank, Auditors and contact with the tax authorities and other regulatory bodies.
Contact with customers to discuss and resolve operations issues. Partner with Product and Coverage to provide solutions to customers.
Qualifications
Qualifications:
Bachelor of Science degree (BSc Hons) or equivalent in Business or Quantitative Studies.
Master’s degree would be an added advantage.
Membership of relevant professional bodies e.g. ACIB
Knowledge / Experience:
Minimum of 10 years’ experience in Operations (Domestic & International) management with at least 5 years at senior management level covering:
Experience in Banking Operations: Treasury Operations, SFS Operations, Trade Processing, Loan Operations, Account and System Maintenance, Records Management and COB, Cash Management Operations, Control and Compliance, Experience in managing multiple Operations & Technology Products, Technology Management Skills, Project Management, Process Management, Outsource Governance Management and Customer Services.
Skills / Competencies:
Good communication skills (oral & written), People Management skills, Conflict and Priority Management, Strategic Thinking, Problem solving Competencies, & Career development amongst others
Primary Location
: EMEA-NGA-LA-Lagos
Other Locations
: Europe, Middle East, and Africa, Asia Pacific, Latin America, NAM-Canada
Schedule
: Full-time
Education Level
: Bachelor’s Degree
Shift
: Day Job
Employee Status
: Regular
Travel
: No
Office Location / Address: Citibank Nigeria Limited, 27 Kofo Abayomi Street, Victoria Island, Lagos
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