General International / Multinational

Customer Service Officer Job Vacancy at BASF in Illupeju Lagos

BASF West Africa, based in Lagos is recruiting for this position. A number of of other opportunities are available in the Production environment for this entity. Please enquire by sending a motivational letter and an updated CV to

BASF is the world’s leading chemical company: The Chemical Company. Its portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. We combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future. BASF had sales of about €74 billion in 2013 and over 112,000 employees as of the end of the year. BASF shares are traded on the stock exchanges in Frankfurt (BAS), London (BFA) and Zurich (AN). Further information on BASF is available on the Internet at

Job Title: Customer Service Officer
BASF – Illupeju Lagos

Job description

The incumbent will be expected to take full ownership of back office processes and ensure a customer focused business environment, taking BASF’s business interests into account. Other duties relates to Order Management which includes checking product availability, order entry, monitoring material allocation and updating the customer with information pertaining to order shipments; Proactive Credit Management which includes monitoring overdue accounts and resolving account queries; Business Development which includes pro-active order taking and issuing quotations; Non Conformance Management which includes recording and reporting processing
non-conformance, customers claims and supplier complaints through NCM; and Procurement which includes monitoring stock movement or raw materials and packaging.

Any other duties to fulfill the role
Desired Skills and Experience

The ideal candidate should possess a relevant tertiary qualification in Business Management or Supply Chain coupled with at least 3 years experience in Sales or Logistics as well as a proven track record in the chemical industry, Advanced level SAP and computer literacy skills, Fluent communication in English.

How to Apply

Click here to apply

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