Wakanow.com Jobs for Ticketing and Reservation Officer October, 2014

Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport
pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

Job Title: TICKETING & RESERVATION OFFICER

The successful candidate should be able to deliver high quality customer satisfaction–by providing first class customer service to customers/passengers. Essentially providing support for the sales department and ensuring revenue generation for the organization. The job will also require a coordinated person with organizational ability.

Academic/Technical Skills

    ·         First degree in any Social Sciences or Business Management course or certificate from a recognised Aviation School
    ·         He/she must have completed an IATA course on Fares and Ticketing.
    ·         Ability to use the Amadeus GDS is COMPULSORY
    ·         The successful candidate must have at least 3 – 4 relevant post NYSC working experience and must be able to work without supervision

Responsibilities

    ·         Monitor passengers’ travel request, and ensure that tickets are issued out promptly and accurately.
    ·         Make reservations, bookings and advise customers on reservation status on or before flight departure.
    ·         Issue, re-issue and re-validate flight tickets
    ·         Prepare tickets sales report on a daily basis.
    ·         Ensure strict adherence to laid down business policies and procedures.
    ·         Risk & Operations Management.

Essential Skills

    ·         Listening skills
    ·          Must have strong time management skills and possess the ability to work to deadlines and under pressure.
    ·         Must possess the ability to work and contribute effectively to a team.
    ·         Must have excellent organizational, interpersonal and leadership skills.
    ·         Must be innovative, responsive and result-oriented
    ·         Ability to listen and effectively communicate accurately important information to customers.
    ·         Ability to use Microsoft Office Suite
    ·         Developing constructive and cooperative working relationships with new customers, and maintaining them over time.

How to Apply

INTERESTED APPLICANTS SHOULD FORWARD RESUMES WITH MAIL SUBJECT “TICKETING & RESERVATION OFFICER” to careers@wakanow.com