Genesis Deluxe Cinemas is recruiting to fill the position of :
Job Title: Cinema Team Leader
Location: Lagos
Qualifications
Degree/HND any discipline.
Responsibilities
Daily Tasks (Team Leader to Monitor & Provide Support) :
Lead by example to ensure Daily Guest Service is prioritised and implement exceptional guest service standard to meet guests expectations (Be positive & Motivate the team)
Ensure Guests Film information are always available (film guides, box office tickets and promo materials)
Check daily and ensure all tills are operatives and resolve any issues immediately
Daily Ensure the box office is always clean and organised accordingly
Follow daily cashing up procedures and security policy to protect assets and box office revenue. Any cash difference must be resolved immediately
Be firm and take immediate action for any Cash or Security Breach to all box office staff.
Ensure box office staff are presentable and have correct uniform
Ensure box office cinema staff are trained on guest service standards
Communicate 15min morning and evening meeting goals to office staff
Daily review of all disciplinary matters, discuss with OM to resolve them
Team Leader Weekly (Concession): Report to OM
Monitor Daily Operational Tasks and meet all guest standard, review daily with team leaders daily requirements
Weekly Ensure other income are recorded and other concession third party revenues are monitored and submit report to OM
Weekly submit to Retail/Concession Revenues Reports and Actual Concession Revenue Summary Report to OM
Review Critic Performance Review documents and action accordingly
Review Cash Difference report and action accordingly
Review Weekly Key Performance Indicators (KPI) for Retail/Concession and set goals to achieve next week financial results
Maintain all documents accordingly and follow a filling system which can be reviewed with OM, HR/IT-OM and OM if needed for any reference
Ensure POS Display and Promotions Materials are available and presentable
Count Stock each Monday & Review Wastage Report, Shrinkage & Delivery Note, provide accurate stock information to OM – weekly Tuesday Morning
Weekly Review Stock Difference and implement and document ways to improve stock issues
Team Leader Monthly Task (Concession) – Report to OM:
Review box office revenue results against budget and communicate with box Retail/Concession staff ways to improve
Review mystery shopper report and communicate success and issues and resolve all guest service issues highlighted in the report
Monthly provide 1 hour training and communicate results and issues
Produce Monthly Stock Report to OM and highlighting success and issues
Team Leader Quarterly Task (Concession): Report to OM
Quarterly Provide Retail/Concession training to all staff
Provide quarterly Retail/Concession cinema staff performance review and highlight area of improvement – records of review and performance to be reviewed
Twice a year provide appraisal to all box office staff and documents improvement plan
Review box office training and critic review documents to maximise performance
Review daily and weekly box office revenues , communicate results against budget for business
Plan training operational and training needs agreed with OM
Attend management internal meeting with OM
Attend training organised by company
Method of Application
Interested and qualified candidates should send their CV’s and cover letter with the job role as the subject of email to: jobs@gdcinemas.com
Deadline: 31st December, 2014
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