Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.
We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful graduates to help us fulfil our business objectives and build customer loyalty.
We are recruiting for the position of:
Job Title: eChannel Application Support Officer
Job ID: 12788
Location: Nigeria
Position Description
E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards solutions, Finacle Internet Banking, Telephone Banking, Finacle USSD
Key Responsibilities
E-Channel Applications Support:
Management and support of the Bank’s Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems
Channels Integration and Postilion Application implementation and Support
Cards Solutions support e.g. Visa/Master/Verve e.t.c.
Finacle Internet Banking, Mobile Banking and USSD support
Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems
Timely resolution of e-Channel applications incidents raised within the agreed SLA
Investigate of system anomaly and proffer a solution
E-Channel applications testing
Upgrade deployment / implementation
Support banking application projects relating to eChannels
Monitor and ensure 24-hour availability of e-channel applications
Configure, install custom-developed e-channel applications
Key Performance Measures:
Percentage uptime of application systems and software
Number of user-reported application-related issues resolved
IT Audit rating by Internal Audit, Routine Control, and external audit
No service impact as a result of application issue
Reduced number of incidents
Successful implementation of applications
Successful implementation of changes
Meet deadlines on task assigned
Ensure that service disruptions due to system downtime are minimized
Required Skills and Qualifications
Knowledge:
Strong analytical and problem solving skills
Excellent customer relationship and ability to manage client expectations
Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
Self-motivated and able to work under little supervision.
Logic and problem solving skills.
Good communication skills.
Ability to interact with users at all levels.
Must be service orientated
Ability to manage time and people
Good project management skill
Program development skill
Strong customer focus and ability to manage user expectations
Experience:
Technical experience
Banking experience
Personal Competencies:
Competent and reliable staff that is honest and trustworthy.
Click here to apply online
Job Title: Mobile and Internet Banking Support Officer
Job ID: 12787
Location: Nigeria
Position Descriptions
It is a service enabling application support office with an overall responsibility of:
Managing Mobile Money and Internet Banking Platforms for optimum performance
Provide 2nd level support for bank branches on Internet and Mobile Banking applications
Proactive designing of solutions to enhance the delivery of services on the two channels
Generation of useful reports from the platform for reporting and troubleshooting.
Troubleshooting reported issues from application, operating system and network perspective and providing evidence of what the issue might be.
Working smoothly with other unit members to resolve issues.
Ensuring that budgets are adhered to and SLAs and OLAs are met;
Keeping abreast of technologies around channels and contribute to channel strategy for existing services around Mobile and internet Banking.
Liaising extensively with external or internal clients on usage and configurations of functionalities,
Training of consumer facing support staff on skills needed to solve most issues on the platform from 1st level
Identifying options for potential solutions and assessing them for both technical and business suitability;
Drawing up specific proposals and engagement of vendors for modifications or replacement of systems / modules.
Working closely with developers (internal and external vendor) and a variety of end users to ensure technical compatibility and user satisfaction;
Required Skills and Qualifications
Experience 2-4 yrs
Web Development Tools: Any of PHP, ASP.Net, JSP/Servlets
Programing Skills: Experience in any of C#, J2EE, J2ME, SOAP, XML Manipulations
Database Knowledge: MS-SQL Server 2000, MySQL, or Oracle with excellent skill in Query Development
O/S: Windows, a very good knowledge of Unix/Linux is essential.
App Development: Skills in SOA Architecture, Network Troubleshooting, and Software Testing will be an added advantage.
Others: Traceable experience in Project Management is required.
Relevant Certifications: ITIL, CCNA, MCSA
Soft Skills: Good communication Skills, good email and phone ethics
Deadline 26th February, 2015.
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