Job for Content Quality Lead at OLX SSA – Nigeria
Naspers is a leading multinational group of e-commerce and media platforms, with operations in 133
countries around the world and some 6 billion dollars in annual revenues. The group, incorporated in 1915 as a public limited liability company and listed on the Johannesburg Stock Exchange (JSE) in September 1994. The company also has an ADR listing on the London Stock Exchange (LSE). The group attains dominant positions in emerging market presenting above-average growth opportunities. Online classifieds is one of the current spearheads. Online classifieds is the consumer to consumer (c2c) trade of used goods through an online platform (both web-based and native apps). Our purpose is to improve people’s lives by bringing them together for win-win exchanges. We are building leading positions in emerging markets by developing local businesses, while making use of our global scale through technology transfers, know-how and talent exchange. Our company unites many cultures and styles into one online multinational. Our most significant operations are located in emerging markets, such as Sub-Saharan Africa, Latin America, Eastern Europe, Middle East, South East Asia and South Asia. We are known in these markets under the brand names OLX and Dubizzle.
Job Title: Content Quality Lead – Nigeria
OLX SSA – Nigeria
OLX, the world’s leading online classifieds company, is looking for a talented Content Quality Lead to drive improvements around the quality of content listed on the platform. The role will report directly to the OLX User Operations Manager. Daily responsibilities will include leading all aspects of content quality including audit reviews, fraud detection and executing on content quality initiatives for both the seller and buyer side of the business. The individual will be responsible for driving execution excellence to reach performance goals while managing both internal and external business stakeholders.
The position will provide the opportunity to be a significant driver for our fast growing business in an international, entrepreneurial environment. OLX is looking for an individual with a strong grasp of audit and control principles, deep understanding of fraud patterns and detection and experience working with and interacting with law enforcement agencies.
The role involves working across cultures and countries, providing strategic leadership in all aspects of content quality. The individual will also work collaboratively with other teams within User Operations, including Customer Support and Contact Center.
The successful candidate will be responsible for the following:
Day-to-day management of the existing OLX content quality team
Regular performance reviews for the team
Implement standardized and consistent global best practice of audit and control processes while applying continuous improvement principles
Lead internal audit processes within the organization to ensure that SLA agreements are consistently achieved
Pro-actively lead user education initiatives on how to safely use online classifieds
Develop collaborative partnerships with relevant law enforcement agencies and organizations aimed at preventing fraudulent activities that may be directed to users of the site
Provide thought leadership in accelerating improvements around content quality
Ensure strictest levels of compliance are met
Report content quality metrics to the line manager on a regular basis
Produce weekly activity reports and monthly activity plans
Ensure all content quality processes and rules are documented and accessible to all
Train all content quality staff on any process/rule changes
Desired Skills and Experience
Previous experience partnering with law enforcement agents will be highly regarded
Audit and control expertise will be key
Experience in fraud patterns and detection, particularly in the online space
Experience leading culturally diverse teams is a must
Articulate, clear thinking and excellent verbal and written communication skills
Previous experience developing operational learning materials and SOP.
Data driven mind set and a fast learner in a very dynamic environment with strong attention to detail
Work experience in high-performance environments with a proven track record of personal, academic and professional achievements in an international field
Passionate about online and has deep interest in developing businesses
Humble, flexible personality with knowledge of the local Nigerian market
Articulate, clear thinking, excellent verbal and written communication skills in English
Verbal and written communication skills in French is a plus
Qualifications and experience
University degree in Operations studies, Investigative studies, Audit or related field
MBA or any other relevant Master’s degree would be an advantage
3+ years experience in leading roles in Internet / Consulting / Banking / Telco /BPO company
Experience in using data analysis application like Excel and Process design tools
How to Apply