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Job for Content Quality Lead at OLX SSA – Nigeria

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Naspers is a leading multinational group of e-commerce and media platforms, with operations in 133
countries around the world and some 6 billion dollars in annual revenues. The group, incorporated in 1915 as a public limited liability company and listed on the Johannesburg Stock Exchange (JSE) in September 1994. The company also has an ADR listing on the London Stock Exchange (LSE). The group attains dominant positions in emerging market presenting above-average growth opportunities. Online classifieds is one of the current spearheads. Online classifieds is the consumer to consumer (c2c) trade of used goods through an online platform (both web-based and native apps). Our purpose is to improve people’s lives by bringing them together for win-win exchanges. We are building leading positions in emerging markets by developing local businesses, while making use of our global scale through technology transfers, know-how and talent exchange. Our company unites many cultures and styles into one online multinational. Our most significant operations are located in emerging markets, such as Sub-Saharan Africa, Latin America, Eastern Europe, Middle East, South East Asia and South Asia. We are known in these markets under the brand names OLX and Dubizzle.

Job Title: Content Quality Lead – Nigeria
OLX SSA – Nigeria

Job description

OLX, the world’s leading online classifieds company, is looking for a talented Content Quality Lead to drive improvements around the quality of content listed on the platform.  The role will report directly to the OLX User Operations Manager.  Daily responsibilities will include leading all aspects of content quality including audit reviews, fraud detection and executing on content quality initiatives for both the seller and buyer side of the business.  The individual will be responsible for driving execution excellence to reach performance goals while managing both internal and external business stakeholders.

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The position will provide the opportunity to be a significant driver for our fast growing business in an international, entrepreneurial environment.  OLX is looking for an individual with a strong grasp of audit and control principles, deep understanding of fraud patterns and detection and experience working with and interacting with law enforcement agencies.

The role involves working across cultures and countries, providing strategic leadership in all aspects of content quality. The individual will also work collaboratively with other teams within User Operations, including Customer Support and Contact Center.

Responsibilities

The successful candidate will be responsible for the following:

    Day-to-day management of the existing OLX content quality team
    Regular performance reviews for the team
    Implement standardized and consistent global best practice of audit and control processes while applying continuous improvement principles
    Lead internal audit processes within the organization to ensure that SLA agreements are consistently achieved
    Pro-actively lead user education initiatives on how to safely use online classifieds
    Develop collaborative partnerships with relevant law enforcement agencies and organizations aimed at preventing fraudulent activities that may be directed to users of the site
    Provide thought leadership in accelerating improvements around content quality
    Ensure strictest levels of compliance are met
    Report content quality metrics to the line manager on a regular basis
    Produce weekly activity reports and monthly activity plans
    Ensure all content quality processes and rules are documented and accessible to all
    Train all content quality staff on any process/rule changes

Desired Skills and Experience

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    Previous experience partnering with law enforcement agents will be highly regarded
    Audit and control expertise will be key
    Experience in fraud patterns and detection, particularly in the online space
    Experience leading culturally diverse teams is a must
    Articulate, clear thinking and excellent verbal and written communication skills
    Previous experience developing operational learning materials and SOP.
    Data driven mind set and a fast learner in a very dynamic environment with strong attention to detail
    Work experience in high-performance environments with a proven track record of personal, academic and professional achievements in an international field
    Passionate about online and has deep interest in developing businesses
    Humble, flexible personality with knowledge of the local Nigerian market
    Articulate, clear thinking, excellent verbal and written communication skills in English
    Verbal and written communication skills in French is a plus

Qualifications and experience

    University degree in Operations studies, Investigative studies, Audit or related field
    MBA or any other relevant Master’s degree would be an advantage
    3+ years experience in leading roles in Internet / Consulting / Banking / Telco /BPO company
    Experience in using data analysis application like Excel and Process design tools

How to Apply

Click here to apply online

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