Oil and Gas

Adexen Recruitment Agency Ongoing Recruitment in Nigeria, 2015

Adexen Recruitment Agency is mandated by a world class data centre operating to global standards
to recruit a Service Delivery Manager for its operations.
This position is based in Lagos- Nigeria.

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Our client is a state of the art, Tier III certified data centre offering vendor-neutral colocation services

Job Title: Service Delivery Manager

Job description

    Accountable for managing service delivery for all the companys’ Channel Partners
    Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used
    Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base
    Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with the companys’ Service Delivery governance guidance
    Ensures resources, capabilities and capacity to meet both existing and new business demand
    Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
    Oversees the integration of all service delivery units and constantly improves the quality and inter-working of the whole ‘virtual’ service team, including other service partners and suppliers to ensure a seamless end-to-end delivery of service for clients
    • Ensures robust tools and – where relevant – technological platforms are in place to support customer environment and best service solution
    Motivates, develops and mentors other service delivery employees and managers where relevant
    Maximize channels partners growth opportunities
    Champions team working, re-use, knowledge sharing and promotes the increased use of shared services capability
    Provides support to new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offers)
    In conjunction with the Business Development Manager, defines requirements for new services in line with service line strategy, ensures such offerings are professionally introduced, accepted and deliverable.


    A degree in engineering, telecommunications or equivalent.
    Minimum 8 years’ experience
    Professional experience in the areas of Data Centre Operations Management and IT infrastructure as well as knowledge of ITIL.
    Currently Data Centre Managed Services or Service Delivery Manager in the IT infrastructure or telecoms business
    Must possess demonstrable and measurable success in a similar role in a challenging environment
    Strong client focus – ability to operate at prime customer contact level typically at senior manager/director level
    Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment
    Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment
    Strong commercial and financial awareness, monitoring, and budget ownership
    Experience in outsourcing bids, from pre-sales to successful implementation, preferably in an international setting
    Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements
    Systems and IT literate
    Proven experience of contract negotiation and supplier management; experience of successfully integrating customer and operational requirements into supplier relationships.


Attractive Package

How to Apply
Click here to apply online

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