Customer Care Consultant Job in Oil Servicing Company

Our client is an independent oil servicing company with vast experience which cuts across several
facets of the oil and gas industry, together with affiliations with a number of reputable multinational companies. They now have an opening for Customer Care Consultant in Lagos, Nigeria

Job Title: Customer Care Consultant

Location: Lagos
Experience: 4years

Job Profile:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information

Key Responsibilities
◦Answer calls and respond to emails
◦Handle customer inquiries both telephonically and by email
◦Research required information using available resources
◦Manage and resolve customer complaints
◦Provide customers with product and service information
◦Enter new customer information into system
◦Update existing customer information
◦Process information received by client, requests and inquiries
◦Identify and escalate priority issues
◦Route calls to appropriate departments
◦Follow up customer calls where necessary
◦Document all call information according to standard operating procedures
◦Complete call logs
◦Produce call reports, monitor the trend of activity
◦Carry out follow up campaigns and report activity and outcome

Key Requirements

A.            Education / Qualifications:
◦High school diploma or equivalent
◦Proficient in relevant computer applications
◦Required language proficiency in English (Hausa, Yoruba and Pigeon English is a plus)
◦Knowledge of customer service principles and practices
◦Knowledge of call center telephony and technology
◦Some experience in a call center or customer service environment
◦Good data entry and typing skills
◦Knowledge of administration and clerical processes

B.            Experience:
◦At least 4 years’ experience in customer service from a call centre
◦Having worked with a power generation company is a plus

C.            Skills:
◦Verbal and written communication skills
◦Listening skills
◦Problem analysis and problem solving
◦Customer service orientation
◦Organizational skills
◦Attention to detail
◦Judgment
◦Adaptability
◦Team work
◦Stress tolerance
◦Resilience

 10. Attributes / Personal Characteristics
◦Professionalism and work ethics
◦Positive attitude and energy
◦Proactive, persuasive and self-confident
◦Dedicated in delivering the objective and results

How to Apply

Click here to apply