At Bolton White Hotel Premium, we are dedicated to ensuring the comfort of our hotel guests. Our
luxury resort in the heart of Garki, Abuja offers unparalleled guest services, including transportation, business services, event venue hire, and wedding planning, to name a few.
Conveniently located in the one of the most secure location in the city, near Sahad super store, Bolton Premium Hotel is superbly placed to cater to your guest service requirements, ensuring that your stay is both pleasant & unforgettable.
We are recruiting to fill the position below:
Job Title: Waiter
Location: Abuja
Requirement
Interested candidates should possess relevant qualifications, with a minimum of 2 years work experience.
Job Title: Restaurant Supervisor
Location: Abuja
Requirement
Minimum 2 years experience in hospitality industry.
Job Title: Waiter/Waitress
Job Ref.: W&W/04/15
Location: Abuja
Department: F&B
Report To: F&B Manager
Shift: Varies (Including Weekends)
Job Descriptions
As the Front Waiter / Front Waitress you will perform multi-functional duties related to food service, preparation, set-up and clean-up.
This position leads the front of the house to create customer satisfaction.
This position reports to the F&B Supervisors and F&B Manager or Chef Manager.
Applicant must be able to accommodate a flexible schedule.
Preference will be given to candidates with 2 or more years experience in hospitality industry, preferably in Hotel/restaurant Environment.
Essential Duties
Work with a support server attending to a group of tables in the dining room.
Work with team members to oversee the taking of orders, delivery, and overall satisfaction of guests.
Assist Cooks to prepare and serve high quality, hot, fresh food in a timely and courteous manner.
Prepare the dining room / restaurants for service: maintain all flatware, condiments and beverages in a constant state of readiness.
Cleaning bistro area between meals.
Maintain a clean, orderly and safe kitchen and dining room environment.
Ensure proper storage of equipment and handling of food to meet health department requirements, as well as high standards of cleanliness and sanitation, as described in the Policies and Procedures Manual.
Follow all Policies and Procedures and regulatory requirements.
Use diplomacy and tact in dealing with disgruntled or confused guest.
Actively support good health and safety practices within area of responsibility as follows:
Maintain a safe work area through good housekeeping. Keep safety equipment in good working condition.
Actively participate in health and safety training, and demonstrate competency based on training received.
Actively participate in accident, injury and illness prevention activities:
Identify and correct hazards and unsafe conditions.
Participate in accident investigations.
Bring health and safety issues, unsafe acts and safety suggestions to management’s attention or correct on your own initiative.
Perform other duties as assigned by supervisors or manager
Requirements
High School Diploma or equivalent.
Proficiency in verbal and written English.
Demonstrated willingness to learn and work.
Interest in working with people from all backgrounds.
Ability to work assigned shifts, including weekends.
Basic knowledge of point of sale computers.
Knowledge of Cleaning Standards in a commercial food operation.
Candidate must successfully complete:
Food Handler test
Health Screening.
Basic first aid training.
Preferences
2 years dining room service experience.
18 – 35 years of age
Experience in up-scale dining service and team service.
Certificate in food management or equivalent.
Experience in food preparation.
Demonstrated ability to be flexible / participate in team work.
Experience in a service industry.
Physical and Mental Requirements:
Ability to push, pull or lift up to 30 lbs., using proper body mechanics and/or available equipment.
Ability to bend or kneel for up to 15 consecutive minutes to perform cleaning tasks in the dining room and kitchen.
Ability to work standing, walking or moving for 7 – 8.75 hours without need to sit down
Job Title: Food & Beverage Manager
Location: Abuja
Requirements
Candidates should possess relevant qualification
Minimum of 4 years experience
Job Title: Assistant Executive Housekeeper
Ref.: BWHA/05/15/AEH
Location: Abuja
Department: Housekeeping
Reports To: Executive Housekeeper
Job Descriptions
The Assistant Executive Housekeeper is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
These responsibilities may also include staff training, development and scheduling.
The Assistant Executive Housekeeper will promote an atmosphere that insures guest and associate satisfaction.
This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.
Responsibilities
Communicate with the Housekeeping Manager and housekeeping staff continuously to ensure smooth running of the department and ongoing motivation of staff.
Supervision of lodge cleaning and preparation to achieve and maintain standards.
Monitoring of housekeeping equipment and lodge furnishing in order to facilitate upkeep.
Training and development of staff in accordance with HR requirements.
Performance management of staff to ensure maximum productivity and positive staff morale.
Providing the ‘extra touches’ to the lodge suites to ensure the guest experience is special Oversee the laundry to ensure the timeous and safe washing /ironing of guest laundry;
Communicate effectively with lodge management regarding housekeeping issues and standards, room shortages, breakages or damage and all other issues.
Attend the morning meetings to ensure the Housekeeping department is up to date as regards lodge plans and that management is kept informed of housekeeping matters of general interest.
Provide maintenance issue list daily to facilitate the maintenance process. Assist with the effective control and management of the housekeeping budgets.
Complete monthly stock takes to ensure that shrinkage is kept to a minimum and stock control is maximized.
Manage the housekeeping stores and ensure that it is clean, tidy, organized at all times and that shrinkage of consumables is kept to a minimum and stock control is maximized. The Assistant Housekeeping Manager must stand in for the housekeeping supervisor where necessary.
Requirements
Education and Experiences:
A minimum of a B.Sc Degree in Hospitality related field is required, General Education Eegree, international equivalent, 5 to 6 years working industry experience is required.
Experience in a luxury hotel preferred.
Previous supervisory/management experience required.
Previous customer service experience preferred. General computer experience required.
Language Skills:
Must have good knowledge of English, ability to speak clearly read and write. Must be able to listen or read instructions, memos, short correspondences and messages.
Must have ability to write memos, short correspondences or messages. A second language preferred. Mathematical Skills
Must have good mathematical skills, ability to add, subtract, divide and multiply six digit numbers with decimals.
Reasoning Ability
Ability to carry out detailed, involved instructions both written and oral, using common sense understanding required.
Ability to deal with problems in a calm professional manner required.
Ability to multitask handling many different issues at one time, prioritizing the issues and taking care of them.
Other Skill required: Entry Requirements
Team management, leadership & team player, A liking for organizational work
Effective management: delivering guest experience services
Adaptability: coping with the diversity of guest and their needs
Thoroughness, Sensitivity to guest: good relationship skills, Spirit of initiative, Financial awareness
Physical Ability:
Ability to stand in a confined environment for long periods of time is required.
Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing duties.
Must be able to work well under pressure and in emergency situations.
Ability to occasionally lift up to 50lbs.
Job Title: Executive Housekeeper
Ref.: BWHA/05/15/EH
Location: Abuja
Department: Housekeeping
Reports To: General Manager
Job Description
The Executive Housekeeper is responsible for directing the housekeeping program of the hotel to ensure clean, orderly, and attractive conditions of guest rooms and common areas.
Job Duties and Responsibilities
Supervises the work activities of housekeeping staff under the direction of the General Manager.
Provides supervision to housekeeping staff
Provides training including safety and standard operating procedures to all housekeeping personnel as directed by management.
Ensures adherence to company quality standards by inspecting rooms, including deep cleans.
Distributes keys and work assignments to staff.
Addresses guest complaints regarding housekeeping services or equipment.
Assists General Manager in the selection of housekeeping personnel.
Assists management staff in assuring housekeeping staff is practicing efficient and effective procedures.
Attending management meeting and reviewing all department activities regularly
Monitors linen and guest supply inventory.
Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.
Completes follow-up on vacant or occupied rooms.
Assumes functions of Housekeeper as necessary.
Takes control of lost and found items as appropriate.
Supervision of lodge cleaning and preparation to achieve and maintain standards.
Monitoring of housekeeping equipment and lodge furnishing in order to facilitate upkeep.
Training and development of staff in accordance with HR requirements.
Performance management of staff to ensure maximum productivity and positive staff morale.
Providing the ‘extra touches’ to the lodge suites to ensure the guest experience is special Oversee the laundry to ensure the timeous and safe washing /ironing of guest laundry;
All other duties as assigned.
Requirements
Education, Experience & Certification:
A minimum of a B.Sc Degree in Hospitality related field is required, general education degree, international equivalent, 8 – 10 years working industry experience is required. Experience in a luxury hotel preferred.
Previous experience in similar position is preferable
Previous customer service experience preferred. General computer experience required.
Knowledge, Skills, & Abilities:
Requires the ability to read, write, and speak the English language.
Ability to appropriately assign/delegate work to others in the accomplishment of goals.
Provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems.
Appropriately assesses contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.
Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
Knowledge of and ability to appropriately interpret and follow policies and procedures.
Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
Other Skill Required
Entry Requirements
Team building management, leadership & A liking for organizational work
Effective management: delivering guest experience services
Adaptability: coping with the diversity of guest and their needs
Thoroughness, Sensitivity to guest: good relationship skills, Spirit of initiative, Financial awareness
Physical Ability:
Ability to stand in a confined environment for long periods of time is required.
Ability to spend long hours moving around, walking, sitting and standing
Must be able to work well under pressure and in emergency situations.
Job Title: Security Operation Officer
Ref No: BWHA/15/05/SO
Department: Security
Reports To: CSO
Shift: Varies (including weekends)
Location: Abuja
Scope of Position
The operative shall be responsible for the security of the hotel, its quests and staff with the hotel policies and rules
Responsibility and Duties
Search for, respond to and handle any security challenges, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations.
Ensure the safety & security of the hotel’s assets, guests, and team members.
Responsible for safeguarding of hotel property, assets, guests, and team members.
Duties to include but not limited to patrolling the hotel to ensure guests and team members are safe.
Answer in-house calls, assist guests and team members with safety, security and hotel operations.
Initiate investigations
Write up incident reports, monitor investigations and ensure proper follow up.
Due to the nature of the hotel industry, this position may require varying schedules and other duties to reflect the need of the hotel
Qualifications
A minimum of National Diploma or its equivalent
Age 28 – 40 years of age
Prior security/law enforcement experience, hotel preferred.
Read, write and speak English fluently.
Ability to communicate effectively with the public and other Team Members.
How to Apply
Interested and qualified candidates should send their applications and CV’s to: gm@boltonwhitehotel.com
Deadline 8th May, 2015.
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