Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in
Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Job Title: Manager, CS Core Operation
Airtel Nigeria – Nigeria
Job description
Job Purpose
Support in all Core network operational activities in Airtel Nigeria Network in order to ensure all related faults in the network are resolved within defined time frame, Ensure regular Network Audit, and adherence to operational processes and guidelines.
Support in Network project Expansion. Identify grey areas on the core network and provide necessary initiative that will restore quality and availability of Core nodes. Ensure all core networks and Roaming KPIs are within threshold. Ensure weekly reporting of core operational activities, outages and accomplished core network improvement.
Key Accountabilities
Operations
Ability to prepare data transcript and execute core configuration command.
Review and coordinate Acceptance test plan (ATP) for new core nodes integration
Understanding of commercial product and services requirement and support in implementation.
Ensure availability of all core network nodes and its interface links.
Ensure comprehensive investigation and in-dept tests on all repetitive faults in order to proffer appropriate solution else escalate faults to 2nd line support for speedy resolution.
Identify and Liaise with internal customers (e.g. Network Performance, Planning, Customer service, Marketing and regulatory Department etc.) and ensure that all Network quality related faults are cleared in the predefined times.
Support both Software and Hardware upgrade on Core elements.
Ensure regular network audit is performed and no inconsistency in data configuration across all core network vendor area.
Ensure speedy closure of trouble tickets escalation within the shortest time possible to minimize network downtime.
Identify root cause of faults and offer effective long term solutions within critical time frames
Provide emergency support for Core Network Element/ BSC systems in order to ensure that such faults are resolved within the shortest time frame.
Ensure configuration data records and other relevant operational documents such as guidelines; processes and service level agreement are up to date.
Support commercials on products and services to ensure technical readiness of products and services.
Ensure speedy closure of trouble tickets escalation within the shortest time possible to minimize network downtime.
Network node and connectivity Documentation to be kept up to date
Coordination of approved field Activities.
Ensure fault analysis and provision of Root cause analysis (RCA) and preventive measures.
Reporting
Obtain and review Emergency/Monthly/weekly reports of core network partners.
Collate weekly outages in Core network.
Measure KPIs of Core Networks and report variance.
Supervision
Monitor SLAs with Core network solution providers
Enforce SLA where necessary to ensure Airtel interest is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills
Bachelor’s degree or HND in Engineering or any related applied science field.
Relevant Experience
At least 6 years Core Networks Operational experience in GSM environment
Strong troubleshooting skills on Network Switching Systems
Knowledge of Signaling System 7 used in GSM, SIGTRAN, SIP.
Experience in different core network vendor area, such as Ericsson, Huawei, Tekelec etc
Other requirements
Good Team spirit.
Action oriented.
Attention to details.
Accuracy.
Personally motivated.
Proactive spirit.
Getting it right the first time.
How to Apply
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