Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in
Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Job Title: Senior Manager: Retail Franchise
Airtel Nigeria – Nigeria
Implement the National Retail Franchise roll out strategy and ensure compliance to defined Retail Operations processes and procedures at all Retail Sales and Service Point
Business Planning& Strategy
Define and implement the strategy for efficient sales operation at all Airtel Franchise touch points
Implement and ensure adherence to approved policies and procedures which govern all transactions and dealings at express shops and Kiosks
Forecast and project Sales per channel.
Prepare analysis, budget, business case and motivation necessary for strategy implementation.
Managerelationships with various internal groups in ensuring that service levels are met, and challenges resolved within predefined timelines.
Provide insight into Kiosk and AES operations and identify opportunities for improvement
Generate all related reports, dashboards and present same to management while providing recommendations for continuous improvement based on customer feedback and competition analysis
Design, development, and documentation of Retail Franchise business continuity plans
Process, Policy & Governance
Implement Mass retail and Retail Franchise Processes and Procedures.
Implement Franchise Operating Manual.
Revise and implement Airtel Express Shops (AES) staff operating guidelines
Design and implement Retail Shop & Franchise segmentation and classification
Effectively drive and manage governance across retail footprint
Develop young entrepreneurs to manage Retail Kiosks
Produce Project Plans for Retail Franchise roll out
Coordinate and align Regional Retail and HQ SCM team to all shop project
Follow Up projects to ensure completion as per timelines
Ensure cross functional alignment – IT, Network, HR, Finance, SCM, Sales in all retail projects.
Manageall retail franchise projects.
Drive Revenue growth and Profitability of Mass Retail Kiosks and Franchise outlets
Motivate Franchise staff to maximize sales to ensure that all targets are achieved.
Effectively drive and manage target driven initiatives and projects in franchise and mass retail outlets
Liaise with Regional team to ensure optimum availability and mix of Airtel products and POS across all Kiosks and franchise showrooms
Develop schedules for training / awareness for Kiosks & franchisee associates.
Drive excellent service culture in the outlets
Perform independent review and validation of Shop Operations processes
Desired Skills and Experience
First degree or equivalent in a relevant discipline.
Postgraduate/ professional qualification in a related field will be an added advantage.
Six (6) to Eight (8) years work experience, with at least five (5) years in a managerial role.
6 – 8 years of relevant work expérience in Telcom, FMCG, Consumables or Retail
6+ years of team management expérience
Retail Franchise operations, structure, policies and procedures.
Data Gathering and Analysis
Extensive knowledge of Airtel’s products, services and applications
Project & Process management
Planning and coordination
Ability to evaluate needs, and determine what process or procedure would best serve those needs
Communications skills(written and oral)
Must be solution driven, proactive and have acceptable knowledge of the telecommunications business environment
Attention to details
Reasoning and Analytical Skill.
Performance Measurement & Assessment Skill
Personal Characteristics and Behaviour
Achieving Results, & Delighting the Customer
Good presentation skills
Team Player; Independent, Confident, and Objective
Attention to detail/ excellent oral and written communication skills
Ready to achieve beyond set target
Committed to common goals and values of the organization
Negotiation and influencing skills
How to Apply