Categories
General Recruitment / Consulting

Customer Service Officer Job in Lagos Fosad Consulting Limited

Fosad Consulting Limited – Our Client, a top notch player in the
insurance Industry is seeking to hire
apt and dynamic candidates to fill
the position below:

Job Title: Customer Service Officer (Insurance)

Location: Lagos, Nigeria

Qualifications

  • Minimum HND / B.Sc in International Relations, Mass Communication or any related field.
  • Minimum 2 years work experience.

Skills:

  • Advanced Communication skills (English): Spoken and written.
  • Moderate Negotiation Skills.
  • Advanced Presentation skills.
  • Moderate IT skills.
  • Moderate Business Writing.

Job Purpose

  • The CSO will be responsible for attending directly to clients inquiries.

Job Description

  • Preparation of Valuation reports.
  • Creation of customer and contractor codes
  • Collation of customer feedback in respect of our service delivery.
  • Friendliness and error free documentation.
  • Measure Variance from agreed SLA.
  • Provide special training for all employees on customer service.
  • Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
  • Communicate verbally and in writing to answer inquiries and provide information
  • Monitoring of returned direct debit mandate.
  • Attending to customers’ complaints.
  • Registration of incoming and outgoing mails.
  • Preparation of renewable and lapsed policies



How to Apply

Click here to apply online

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