Job Title: Manager – Core Network Assurance
Airtel Nigeria – Lagos
Job Purpose
Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.
Key Accountabilities
Core (CS/PS)
Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
Assurance of parameter data/change requests for active
Track and record service assurance impacting outages
Trigger Service Assurance sign-off
Follow through to ensure completion of Service Assurance sign-off
Interface with different Network domains to ensure tracking of Service Assurance impacting outages
Assurance Reports for both (Active & Passive) elements within Core
Ensure timely reporting from partner NOC as per contractual and agreed timeline
Follow through for on-demand assurance reports
Generation of reports to measure, analyze and improve NOC management process
End-to-End Management of Change Control within Core domain
Effective management of change requests for Core Network elements by monitoring and ensuring closure of approved change requests as planned.
3rd Party Follow up
Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others
Coordination between TowerCo and Manage Service Partner NOC
Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC
Governance
Drive daily outage sign-off between active and passive partners
Partner NOC KPI monitoring and sign-off
Develop updated Quality Assurance methodologies using in-house or external resources
Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
Audits all network elements (NEs) current DBs (i.e. HLR/TSS/MSC/MSS, MGWs/TGW/SGSN/GGSN etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services
ADVERT CLOSES 28TH AUGUST 2015
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor of Engineering or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
Expert on Mobile Network Core Operations (Fault and Configuration Management)
Vendor Management
Project Management
Network Audit and functionality testing
Business analysis
Analytical, Statistical and Presentation skills
Sound MS Excel skill
Knowledge of Core Network Assurance Managements systems/tools/support systems
Relevant Experience
Minimum 7 years’ experience in a GSM/Mobile company
Minimum 6 years Core Network Operations & Maintenance in Telecom
Minimum 3 Vendor Management experience
Minimum 4 years Core Operation Assurance experience
Other requirements
Attention to details
Good negotiator
Integrity
Innovative
Analytic
Multi-tasking
Professionalism
How to Apply
Click here to apply online
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