Somotex Nigeria Limited is recruiting interested and suitably qualified candidates into the following
Job Title: IT Officer
Degree in Information Technology
• Bachelor Degree in a related field
• Must have 2+ Years IT professional experience.
• Strong knowledge about Workplace services
• Strong problem Management knowledge and actively perform the role as Problem Analyst
• Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures
Strong Knowledge about IT Service Management and IT support processes
with focus on Service request, Service Catalogue, Incident, Problem,
Asset and Change
• Strong Knowledge about how to use and utilize
WebEx, Video conference, SharePoint, AD, UC, Service Manager, MS office
• Strong knowledge about Services delivered by IT Enterprise operation
• General good knowledge about IT infrastructure, hardware and software
• Good knowledge about Project Management
• Very Broad knowledge of IT Systems and IT Solutions
This role is responsible for
overseeing IT related queries for the Group in Nigeria and ensure
effective communication are in place, also to provide IT support to the
– Ensure that all software and Hardware are used according to external and internal rules.
– Oversee Network services related to organization operation with IT and Network team
– Prioritize and solve IT Tasks according to Defined Services, Processes, standards and policies for IT
Maintain, update and track IT Assets according to the defined processes
(Computers, Printers, Monitors, data accessories, Software, Network,
and Server etc.)
– Maintain and support IT equipment in meeting rooms and conference rooms. Support Computers, Printers and Mobile phones.
– Provide feedback on areas that require further improvement within the department
– Assist the IT operation team in daily operation.
– Provide training to end users (Induction training, SharePoint, including required adhoc training.
– Ensure that Support tickets are handled according to defined support concept and support processes
How to Apply
To apply send application and CV to email@example.com