Job Title: Managed Services Lead
Tezza Business Solutions Ltd – Lagos, NG
Job description
Listing Info
Tezza Business Solutions Ltd is a “niche” service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development Company in 2000 in Overland Park, Kansas. Since then, we’ve evolved into a Services-oriented company who only engage in Product development as a value-add service to our customers who continue to appreciate our “Customer First” Service Delivery approach.
Tezza opened its first office in Kenya in 2009 with a primary goal of building capacity of qualified software development and testing resources to work on outsourced projects from North America. Since 2009, Tezza has grown in size and reputation with over 150 resources and offices in key 4 East and West African countries – Kenya, Nigeria, Tanzania and Uganda. Tezza has now become the #1 QA and Software Testing Company in East Africa providing services to companies within the Banking, Insurance, Healthcare and Telecommunication market verticals.
A high-impact Managed Services Lead function can accelerate progress against critical IT objectives that require a cross-enterprise perspective. The mission (duties and responsibilities) of Tezza’s manage services leader is to
Serve as a primary point-of-contact for customer satisfaction and act as the liaison between the customer, sales and other functional Managed Services groups.
Collaborate with the Managed Services functional groups and individuals to set objectives & goals, understand scope and dependencies.
Participate in internal planning activities to develop schedules and align resources for projects and support activities.
Coordinate with Program Manager / Project Managers as appropriate to ensure the plans are integrated and synchronized with all team members to provide reasonable assurance that projects are successfully delivered.
Proactively identify, manage, and communicate issues and risks, escalating as appropriate to Senior Management.
Understand the customer’s needs and make suggestions that will have a positive impact on the customer and improve on customer satisfaction.
Required Skills
Required Skills (Minimum knowledge, skills and abilities to enter the job):
Full understand of the tools and processes for managing an IT operation.
Fully knowledgeable about the tools and processes for efficiently and effectively managing an IT department.
Able to conceive and design managed services offerings.
Able to design and document standard operating procedures for managed services operations.
Able to bring prior knowledge in these areas to bear.
Fully knowledgeable of the economics of IT operations and managed services.
Fully capable of independently designing, selling and expecting a managed services engagement.
Desire work out of Lagos – Nigeria and eventual travel in central Africa
Stay on top of new and emerging platforms and technologies with a focus on how to apply this knowledge to client engagements and to expand service offerings.
At least 5 years’ experience in Lead Strategy/Design/Implementation of Managed Services
At least 5 years’ experience in Managed Services Delivery
Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences
Equal Employment Opportunity is not just the law, it’s our commitment.
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How to Apply
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