Job Title: Manager: International POP and Satellite Enterprise
Airtel Nigeria – Lagos
Job description
Job Purpose
Control, Manage and Support day to day operations and maintenance of the international traffic, satellite traffic and enterprise network to ensure optimum transmission network availability, excellent customer experience, delivering operational excellence with most cost optimized model in the world.
Key Accountabilities
Day to day management of all Network Operations & Maintenance Strategic Partners (SPs) to deliver optimal availability and perpetual quality (Customer)
Review of Low level connectivity Solution Design for each international traffic, Satellite design and Enterprise customer for best uptime
Delivery of IPLC leases lines for Enterprise team by coordinating with Submarine providers.
Cross connection coordination for new international or domestic lease lines with partners to do provisioning in time.
Day to day Escalation handling of Uptime Monitoring
Day to day troubleshooting with partners for quick resolution of enterprise complaints, international traffic complains as enterprise team do not have anybody for transmission operations.
Change management for all the transmission related network upgrades.
Design of future plan for preventing reoccurrence
Drafting,owning and implementing the international traffic, satellite traffic and enterprise traffic in accordance with the preventive maintenance & Escalation procedures.
Periodic audit of all international traffic, enterprise traffic and satellite domains
Spares management to ensure availability of both critical and non-critical spares
OEM and MS partners Service Provider Service Level Agreement management
Incidence management recommendation follow up of downtime/issues
Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
Ensure all regional Requirements and deliverables of international and enterprise traffic Operations and Maintenance are met.
Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)
Create and Ensure adherence to Governance Model.
Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all international and local MS partners and Transmission SPs services
Institute service level agreement measurement methodology to ensure all Transmission SPs are accurately measured, rewarded and penalized accordingly.
Regulatory Compliance
Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
Partner & Contract Management
Ensure all processes for effective management of Partners.
Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
Build a capable and motivated team at Airtel to create a high performance team environment
Recruit the right talent in consultation with function head, as per defined recruitment guidelines
Develop and motivate team members through structured training and on the job coaching
Establish performance expectations and regularly review individual performance
Recommend appropriate rewards and recognition
ADVERT CLOSES 28TH AUGUST 2015
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor of Electrical /Electronic Engineering, Computer Science or Telecoms Engineering (Master’s Degree in Engineering a plus)
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills
Relevant Experience
5 -7 years of varied experience in operation and maintenance in the Telecom industry
4-6 years managerial experience in a GSM/mobile company
With at least 3 – 5 years hands on experience in various international traffic routing.
Enterprise traffic and satellite operations
Other requirements
Tactical disposition in decision making and managing resources
Logical decision making abilities
Flexible and dedicated
Ability to innovate and deliver value to business
Ability to manage an outsourcing partner to effectively deliver on service level agreements
Ability to motivate and lead both internal and external partners
Impeccable integrity and character
Go-getter
Communication Skills
Cost, process and automation Innovation
How to Apply
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