Marriott International, Inc. is an American diversified
hospitality company that manages and franchises a broad portfolio of
hotels and related lodging facilities.
JOB SUMMARY
Functions as the primary
strategic business leader of the property with responsibility for all
aspects of the operation, including guest and employee satisfaction,
human resources, financial performance, sales and revenue generation and
delivering a return on investment to both Marriott International and
property ownership. Ensures implementation of the Renaissance brand
service strategy and brand initiatives with the objective of meeting or
exceeding guest expectations, increased profit and market share. Holds
property leadership team accountable for strategy execution, and guides
their individual professional development. The position ensures Marriott
International sales engines are leveraged and initiates independent and
proactive sales activities, when appropriate, to generate demand.
Ensures the objectives and goals of Marriott and property owner work
together to achieve Renaissance brand positioning and success. Builds
owner loyalty through proactive communication, setting and managing
expectations and delivering solid business results. The position is
actively involved in the local community and builds strong relationships
with local officials, businesses, and customers. Represents Marriott
and Renaissance brand values in all leadership actions.
strategic business leader of the property with responsibility for all
aspects of the operation, including guest and employee satisfaction,
human resources, financial performance, sales and revenue generation and
delivering a return on investment to both Marriott International and
property ownership. Ensures implementation of the Renaissance brand
service strategy and brand initiatives with the objective of meeting or
exceeding guest expectations, increased profit and market share. Holds
property leadership team accountable for strategy execution, and guides
their individual professional development. The position ensures Marriott
International sales engines are leveraged and initiates independent and
proactive sales activities, when appropriate, to generate demand.
Ensures the objectives and goals of Marriott and property owner work
together to achieve Renaissance brand positioning and success. Builds
owner loyalty through proactive communication, setting and managing
expectations and delivering solid business results. The position is
actively involved in the local community and builds strong relationships
with local officials, businesses, and customers. Represents Marriott
and Renaissance brand values in all leadership actions.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an
accredited university in Business Administration, Hotel and Restaurant
Management, or related major; 8 years experience in the management
operations, sales and marketing, or related professional area.
accredited university in Business Administration, Hotel and Restaurant
Management, or related major; 8 years experience in the management
operations, sales and marketing, or related professional area.
OR
•
4-year bachelor’s degree in Business Administration, Hotel and
Restaurant Management, or related major; 6 years experience in the
management operations, sales and marketing, or related professional
area.
Preferred:
• General Manager experience with emphasis on Boutique and Luxury.
• Ability to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
JOB SPECIFIC TASKS
Talent Management and Organizational Capability
Creates a cohesive and
high-performance Executive Committee that continuously strives for
positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates
and effectively executes development plans for both direct reports based
on their individual strengths, development needs, and career
aspirations; ensures all managers are doing the same for their direct
reports; indentifies resource needs to strengthen property team; creates
succession plans for future job openings; actively supports the
staffing process; ensures effective work processes, systems and teamwork
are in place to maximize individual and overall property performance.
high-performance Executive Committee that continuously strives for
positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates
and effectively executes development plans for both direct reports based
on their individual strengths, development needs, and career
aspirations; ensures all managers are doing the same for their direct
reports; indentifies resource needs to strengthen property team; creates
succession plans for future job openings; actively supports the
staffing process; ensures effective work processes, systems and teamwork
are in place to maximize individual and overall property performance.
Brand Champion
Serves as a passionate
brand advocate and ensures that the intent of the brand is pulled
through in the guest experience; communicates a clear and consistent
message regarding property and Renaissance brand goals to employees,
property leadership team, and owners; serves as a role model by
demonstrating exceptional work ethic and service delivery for all
employees on property; champions change; inspires and motivates team to
achieve operational excellence; represents Marriott and Renaissance
brand values in all leadership actions.
brand advocate and ensures that the intent of the brand is pulled
through in the guest experience; communicates a clear and consistent
message regarding property and Renaissance brand goals to employees,
property leadership team, and owners; serves as a role model by
demonstrating exceptional work ethic and service delivery for all
employees on property; champions change; inspires and motivates team to
achieve operational excellence; represents Marriott and Renaissance
brand values in all leadership actions.
Business Information Analysis
Reviews business related
data such as market share, financial performance, inventory, employee
engagement, and customer satisfaction; analyzes business information to
proactively address changing market conditions, ensure property operates
within budgetary guidelines, and achieves profit margin goals; uses
business information to identify indicators of product and service
successes and opportunities for improvement; integrates business
information into business plans.
data such as market share, financial performance, inventory, employee
engagement, and customer satisfaction; analyzes business information to
proactively address changing market conditions, ensure property operates
within budgetary guidelines, and achieves profit margin goals; uses
business information to identify indicators of product and service
successes and opportunities for improvement; integrates business
information into business plans.
Employee and Labor Relations
Ensures all employees
are treated fairly, and with respect; builds rapport with employees by
fostering an environment of open communication and spending time with
employees on the frontlines; makes self available to employees (“open
door policy”); ensures pay and benefits are appropriate for labor
market; celebrates the success of employees in a public way; works with
Human Resources to maximize employee engagement and monitor local labor
environment to address issues as needed.
are treated fairly, and with respect; builds rapport with employees by
fostering an environment of open communication and spending time with
employees on the frontlines; makes self available to employees (“open
door policy”); ensures pay and benefits are appropriate for labor
market; celebrates the success of employees in a public way; works with
Human Resources to maximize employee engagement and monitor local labor
environment to address issues as needed.
Business Strategy Development
Stays current with
industry trends and monitors strengths and weakness of competition;
explores new business opportunities; develops business plans designed to
maximize property customer satisfaction, profitability, and market
share; ensures property business plans are aligned with Marriott and
Renaissance brand business strategies; translates Renaissance global
strategic plan into one that can be executed on property.
industry trends and monitors strengths and weakness of competition;
explores new business opportunities; develops business plans designed to
maximize property customer satisfaction, profitability, and market
share; ensures property business plans are aligned with Marriott and
Renaissance brand business strategies; translates Renaissance global
strategic plan into one that can be executed on property.
Business Strategy Execution
Executes business plans
designed to maximize property customer satisfaction, profitability, and
market share; ensures that property business plans and employees are
aligned with Marriott and Renaissance brand business strategies; holds
property leadership team accountable for successful delivery of business
plans; experiments with new ideas and takes calculated risks to improve
guest satisfaction and profitability; evaluates the success of property
business strategies to inform future business plan enhancements;
continually ensures business plans and actions have a positive impact on
property performance.
designed to maximize property customer satisfaction, profitability, and
market share; ensures that property business plans and employees are
aligned with Marriott and Renaissance brand business strategies; holds
property leadership team accountable for successful delivery of business
plans; experiments with new ideas and takes calculated risks to improve
guest satisfaction and profitability; evaluates the success of property
business strategies to inform future business plan enhancements;
continually ensures business plans and actions have a positive impact on
property performance.
Sales and Marketing
Works closely with Sales
and Marketing team to develop revenue generating strategies for
property; identifies new business leads, develops tailored sales
approach, and actively pursues leads with Sales and Marketing team;
ensures sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; ensures property
leaders understand and leverage Marriott demand engines to full
potential; augments guest preference for property through booking ease
and quality interactions with sales force.
and Marketing team to develop revenue generating strategies for
property; identifies new business leads, develops tailored sales
approach, and actively pursues leads with Sales and Marketing team;
ensures sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; ensures property
leaders understand and leverage Marriott demand engines to full
potential; augments guest preference for property through booking ease
and quality interactions with sales force.
Revenue Management
Works with Revenue
Management team to develop effective pricing strategies, balancing
seasonality, economy, customer segments, property objectives and
customer satisfaction; established revenue strategy that supports
Renaissance brand positioning in local market; ensures demand
forecasting and sound revenue practices are in place to maximize yield;
identifies ways to grow occupancy, RevPAR, and market share by
researching and staying aware of competitor strategies; controls labor
and capital expenses.
Management team to develop effective pricing strategies, balancing
seasonality, economy, customer segments, property objectives and
customer satisfaction; established revenue strategy that supports
Renaissance brand positioning in local market; ensures demand
forecasting and sound revenue practices are in place to maximize yield;
identifies ways to grow occupancy, RevPAR, and market share by
researching and staying aware of competitor strategies; controls labor
and capital expenses.
Owner Relations
Builds strong rapport
with property owners through proactive and on-going communication; keeps
owner informed of brand initiatives and guest experiences; provides
owners with in-depth analysis of property performance, incorporating
guest, financial and employee business data; manages an effective
balance between owner interests and Marriott/Renaissance brand interests
and develops solutions that create value for both; develops and
effectively promotes ideas for improving property service and
profitability to ownership.
with property owners through proactive and on-going communication; keeps
owner informed of brand initiatives and guest experiences; provides
owners with in-depth analysis of property performance, incorporating
guest, financial and employee business data; manages an effective
balance between owner interests and Marriott/Renaissance brand interests
and develops solutions that create value for both; develops and
effectively promotes ideas for improving property service and
profitability to ownership.
Customer and Public Relations Management
Interacts with guests
and other customers on a frequent basis to obtain feedback about their
experiences on property; utilizes guest/customer feedback to recognize
outstanding employee service performance and improve service delivery;
emphasizes and holds leadership team accountable for addressing service
failures or potential service failures, and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image, involving oneself
in the local community, and by developing strategic alliances with
local officials, businesses, and customers; anticipates needs of large
groups or high profile guests in order to deliver flawless service;
ensures that products, services, and events attain the appropriate
publicity (“PR buzz”).
and other customers on a frequent basis to obtain feedback about their
experiences on property; utilizes guest/customer feedback to recognize
outstanding employee service performance and improve service delivery;
emphasizes and holds leadership team accountable for addressing service
failures or potential service failures, and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image, involving oneself
in the local community, and by developing strategic alliances with
local officials, businesses, and customers; anticipates needs of large
groups or high profile guests in order to deliver flawless service;
ensures that products, services, and events attain the appropriate
publicity (“PR buzz”).
Company/Brand Policy, Procedures, and Standards Compliance
Ensures property
compliance with legal, safety, operations, labor, and Marriott and
Renaissance brand product and service standards; conducts both routine
and short-notice quality assurance audits with specific departments;
holds employees accountable for performing audits on a regular basis;
conducts detailed walk-throughs to ensure building, public areas,
kitchen, and grounds are well-maintained, safe, and meet or exceed guest
expectations; ensures employees are appropriately trained and
performing to standard.
compliance with legal, safety, operations, labor, and Marriott and
Renaissance brand product and service standards; conducts both routine
and short-notice quality assurance audits with specific departments;
holds employees accountable for performing audits on a regular basis;
conducts detailed walk-throughs to ensure building, public areas,
kitchen, and grounds are well-maintained, safe, and meet or exceed guest
expectations; ensures employees are appropriately trained and
performing to standard.
How to Apply
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