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Senior Key Account Manager – A Leading Mobile Operator ( Nairtime)

Nairtime is the largest provider of Airtime Credit Services in the African and Middle East region. We power XtraTime for MTN in Nigeria, Ghana, Benin, Zambia, Uganda and Afghanistan. We perform millions of transactions daily, enabling subscribers to communicate always and Mobile Operators to
increase their airtime revenues.

Our innovative Intelligence Risk Profiler keeps defaults and service churn at an absolute minimum and facilitates the introduction of advanced solutions for SMS, Data, VAS and Hybrid-Postpaid bundles.

Nairtime is a member of the Channel IT Group, an international Telecom Services & Supplies company and a market leader in Mobile Network Infrastructure, Airtime Credit Services and Mobile Value Added Services.

Job Title: Senior Key Account Manager – A Leading Mobile Operator
ChannelVAS – Lagos, Lagos, Nigeria

Job description

About Nairtime

Nairtime is a recognized force in the Mobile Financial Services space, a part of Channel IT Group which is a leading company in Network Infrastructure, Network Management and Value Added Services for the Mobile Telecommunication industry.

Channel IT Group: http://channelit-group.com/

Nairtime: http://nairtime.com/

ChannelVAS: http://channelvas.com/

AdVoice: http://www.advoice.com/

Position Overview

For the Telecom VAS companies we are looking for a talented and passionate professional to develop an outstanding relationship with a leading mobile operator, a strategically important large customer.

Nairtime has deployed its Airtime Credit Services at a leading mobile operator and the Key Account Manager is expected to lead commercial aspects of project integration, optimize the service performance and up-sell new system releases, while ensuring that the customer’s needs are met by the company.

The Key Account Manager represents the entire range of Telecom VAS products and is responsible for cross-selling the ChannelVAS portfolio into the same account.


Job Responsibilities

    Establish productive and professional long-term relationships with stakeholders at all levels

    Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations

    Optimize service performance from a financial point of view

    Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis

    Monitor the market and competitor activities

    Regular reporting on sales activities, opportunities, threats, project progress etc.

    Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets

    Drive solutions-orientated efforts that address the customer situation

Accountabilities and Performance Measures

    Achieve assigned service performance targets from SLA and financial perspectives

    Achieve sales targets for new business (cross-selling opportunities)

    On-time payment collection

    Complete strategic account plans

    Active member of integration project team and ensure on-time service launches

    Maintain high customer satisfaction ratings

    Arrange meetings between CXO level account personnel and the company’s management

Benefits:

Attractive salary package and benefits

Desired Skills and Experience

Essential Qualifications & Experience

    5 Years of verifiable experience in Large Account Management

    Proven sales track record of Telecom and/or VAS services/solutions

    Sound understanding of the culture, politics and (regulatory) policies in Nigeria and a good insight into the telecom industry

Desirable Qualifications & Experience

    Knowledge of Telecom Systems

    Bachelor’s or master’s degree

    Experience with financial statements and reconciliation processes

Profile

    Strong interpersonal and relationship building skills

    Modern, consultative sales techniques and results orientated

    Self-motivated and ability to work independently

    Ability to converse with stakeholders of all levels, from C-level to business operations

    Effective influencing, persuasive and negotiation skills

    Highly analytical, converting trends into actions

    Excellent presentation skills

    Pro-active attitude

    Multi-tasking and coordination

    Bi-lingual; English and local languages

How to Apply
Click here to apply online

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