General IT and Telecoms

Supervisor Needed at NCR Corporation Lagos

NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business.

NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of
retail, financial, travel, hospitality, gaming,
public sector, telecom carrier and equipment organizations in more than
100 countries. NCR is headquartered in Duluth, Georgia, USA.

We are recruiting to fill the position of:

Job Title: Supervisor

Ref: 674318
Location: Lagos
Grade: 6
Qualifications

  • Bachelor’s Degree or Higher National Diploma
  • 4+ years of related engineering field experience
  • Self-motivation, customer focused.
  • Strong written and oral communication skills
  • Strong team orientation.
  • Customer service experience will be an added advantage.
  • Understanding of current Incident Management processes and systems
  • Strong analysis and good reporting skill.

Summary & Key Area of Responsibility

  • Position requirement is to be an expert that directs project
    specific activities of team members and offers management assistance to
    the organizational leader
  • Ensure team members are performing optimally to achieve their individual and collective KPI set by the company.
  • Ensure continuous monitoring of team member to meet Service level agreement the company have with the customer.
  • Supervise team member and communicate timely to the customer on
    the incident logged with the company to avoid bridging the SLA and
    penalty payment.
  • Organize meeting with the customer to showcase the company’s
    performance and to identify grey areas from customer point of view and
    work on it.
  • Main focus areas are the reduction of failures/incidents,
    designing efficient and cost effective service philosophies, optimizing
    use of assets to reduce inventories and improve cash flows and
    performing proactive lifecycle management on both product and service
    performance
  • Performs needs analysis and prioritization, feasibility and business impact assessments for major KM requests and initiatives
  • Typically manages overall life cycle of one or more Knowledge Solutions.
  • Manage field operations
  • Supervise team member to provide the best service delivery to our esteem customer.

How to Apply

Click here to apply online

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