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General IT and Telecoms

MainOne’s Job for Data Centre Service Coordinator October, 2015

MainOne’s success is built on having talented and highly proficient
people within their respective fields as the driving force behind our
business

A job in MainOne is different from any other you have had. With joining
MainOne you’ll be
challenged, inspired and proud as you become a part of
something big.

We are recruiting to fill the vacant position of:

Job Title: Data Centre Service Coordinator

Location: Lagos, Nigeria
Department: Technical
Reporting Line: Data Centre Operations Manager (DCOM)

Qualifications, Skills & Competencies

  • A good Bachelor’s Degree in Electrical Engineering, Computer Science/ Engineering with at least 3-5yrs industry experience.
  • Strong organizational and time management skills
  • Customer service, focused on overall client satisfaction
  • Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
  • Strong analytical skills and motivation, together with the ability to multi-task
  • Ability to recognize, diagnoses, and solve problems without undue assistance
  • Strong written and verbal communication skills, which include
    the ability to prepare reports and format documents, and client
    correspondence
  • Strong operations and technology acumen
  • Excellent attention to detail, aligned to strong verbal and written capacities
  • ITIL qualification and practical knowledge will be an advantage.
  • Demonstrates proficiency in the use of MS Office suite, including Visio
  • Exposure to formal project delivery methodologies

Responsibilities

  • The Data Centre Service Coordinator will be responsible for the
    maintenance of the Data Centre White Space area and manages customer
    service delivery in the Data Centre.
  • DCSC specializes in the execution of tactical plans for the data
    centre services to ensure continuity of operations for the
    organization.
  • He/She will be required to plan, design, manage and support the white space infrastructure.

Responsibilities
Key responsibilities will include to;

  • Ensuring a consistent client experience in providing DC Services
  • Following and executing best practices linked to ITIL disciplines
  • Understanding of Service Level Agreements (SLA) for clients in the facility
  • Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
  • Contributing, creating, and updating Standard Operating Procedures (SOP) documentation and reporting periodically
  • Identifying and recommending automation, process improvements,
    and identifying opportunities for increased reliability and a better
    client experience
  • Reviewing and reporting on daily operational logs with Data Centre Manager
  • Ensure timely reporting and escalation of faults to designated persons (suppliers / internal stakeholders).
  • Managing and coordinating of Client rack installations, power up and interconnectivity
  • Active participant in the Change Advisory Board (CAB)
  • Responsible for planning and coordination and execution of
    Change Records (CR) as it relates to Data Centre Space, power and
    cooling management
  • Responsible for client expectation management
  • Providing support to Operations Centre (NOC)/Service Desk initiatives and providing assistance for client communications
  • Performing other duties as requested by the Data Centre Manager

Supervision:

  • To work directly under the supervision of the Data Centre Operations Manager (DCOM)

Contacts:

  •  NOC Operations Engineers, Technical Solutions, DC Facilities
    Team, Data Centre Operations Manager (DCOM), Third party service
    providers, DC Colocation Clients


How to Apply

Click here to apply online

Note: When the page opens, click on “Data Centre Service Coordinator”

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