Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria. Since then, we have continued to deliver the best possible experience at the most affordable price to our subscribers.
This commitment has led to the growth of our active subscriber base to over 21 million in just over six years. Today, Etisalat has network coverage in all 36 states of the federation including Abuja, the federal capital territory as we continue to build our network and expand to new locations.
For dedication to quality and innovative services, Etisalat Nigeria has won several industry awards. Some of which include: Brand of the Year, Fastest Growing GSM Company of the Year, Best Marketing Company, Most Innovative Corporate Social Responsibility Company, and Best Telecoms Customer Service among others.
Etisalat Nigeria executes its business strategies with the help of a high-performing team of dedicated, hardworking and motivated employees
Job Title: Manager, BSS HLS
Etisalat Nigeria – Nigeria
Job description
Participate in major incident reviews, support incident managers in identifying real causes and accurate descriptions of incidents and impacts, recommend remedial actions and resolve all issues that are escalated
Perform second level and necessary back office support to Field, BSS and NOC teams
Coordinate BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, BTS/NodeB rehoming and packet switch configurations.
Coordinate the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
Coordinate corrective RAN/BSS maintenance as required, and assist field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS- related outage and network problems.
Implement crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration.
Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
Investigate and identify root causes of major incidences and ensure its resolution
.Carry out other duties as assigned by the Director, Network Operations
Desired Skills and Experience
First degree in Engineering or a related field
Six (6) to Eight (8) years work experience with at least three (3) in a supervisory role
Knowledge
GSM, EDGE, WCDMA Technologies
Understanding of Network Topology and Connectivity
Network Availability and Capacity Management
Fault and Incident Management
Change Management
Skills
Teaming
Delegation/ Supervisory
Communication
Accountability
Behavior
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
How to Apply
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