MTN Nigeria
is part of the MTN Group, Africa’s leading cellular telecommunications
company. On May 16, 2001, MTN became the first GSM network to make a
call following the globally lauded Nigerian GSM auction conducted by the
Nigerian Communications Commission earlier in the year.
Thereafter the
company launched full commercial operations beginning with Lagos, Abuja
and Port Harcourt.
Job Title: Windows Enterprise Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
7 years - Job Field
Engineering / Technical
ICT / Computer
Job description
• Contribute to the development of IS Services strategies, providing a
roadmap for future infrastructure development and develop detailed
plans in support of related strategies, organizing required resources,
monitoring and periodically reporting progress of plans.
• Assess
resource requirements and assist in preparing the budget for IS Services
Operations, as well as prepare information systems technical business
cases.
• Direct activities of team of highly technical
Windows/Messaging administrators and Blackberry Enterprise Server (BES)
administrators in order to provide effective and efficient support for
Wintel infrastructure.
• Develop and manage team’s objectives and plans and ensure alignment with overall business objectives.
• Manage the design, implementation, administration and support of all aspects of the Wintel infrastructure.
•
Proactively review technical architecture, processes, documentation and
oversee provisions and suppliers to ensure that services provided are
aligned with business needs.
• Prepare management reports and metrics
as required and utilize appropriate management tools to monitor
operational service status against SLAs and make recommendations where
necessary to ensure optimal performance.
• Manage new projects,
technology deployments and upgrades into live environment minimising
associated risk by ensuring they are carried out in a controlled, timely
manner with minimum service downtime.
• Lead incident, problem and
change management processes for Windows/Messaging related issues, and
co-ordinate preparation of incident reports (as required).
• Co-ordinate Audit and Risk Management related issues/tasks for the Windows Server/Messaging infrastructure.
• Manage and monitor Disaster Recovery operations for Windows and Messaging infrastructure.
• Liaise directly with contractors and manage vendor relationships with respect to server hardware and software.
•
Identify training and development needs and manage skills enhancement
programmes for the virtual sales team to ensure enterprise sales targets
are fully met.
• Review performance of individual team members and
complete appraisals in accordance with the employee performance
appraisal procedures and time schedules.
Job condition
• Normal MTNN working conditions
• May be required to work extended hours
• Often required to work extra hours and weekends
• Emergency response at any time during the day
Experience & Training
Experience:
• At least 7 years hands-on experience in server administration of which two years in a supervisory role
Training:
• Windows 2003 Server and Advance Administration and Support.
• Exchange 2003
• Citrix Administration and Support.
• Compaq/HP and Dell hardware configuration, installation, maintenance and troubleshooting
• Effective customer service.
• Effective communication skills.
Minimum qualification BSc, HND or BTech
Job Title: Project Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
8 years - Job Field
Engineering / Technical
ICT / Computer
Job description
•
Develop detailed work plans and identify project deliverables and
ensure all projects are well defined in terms of detailed project
deliverables, milestones and time frames.
• Constitute project team
including steering committee and communicate roles and responsibilities,
project expectations, scope, deliverables, milestones and resources to
all stakeholders including team members
• Deploy and manage resources
effectively for the successful execution of IS projects, securing the
release of project required resources including project staff and
financial resources.
• Coach and train the project team to ensure
understanding of the objectives and goals of the project, awareness of
set targets/requirements and regularly review their project needs.
•
Track, monitor and control all stages of the project lifecycle, ensuring
project is kept within scope, within budget, of expected quality, risks
are identified and mitigated and related contracts are administered
effectively.
• Review issues and problems in relation to projects,
deal with vendors and administer contracts and identify project risks,
as well as recommend actions to mitigate risks.
• Track and document
changes project scope, identify potential crises, and devise contingency
plans and update, prepare, forecast and distribute project status
reports to stakeholders.
• Assist in evaluating, tracking and
managing the development and performance of team members, to ensure
productivity and achievement of business results.
• Close out project ensuring all resources are accounted for and released appropriately.
•
Compile lessons to learn for use by project teams in execution of
on-going and future projects and participate in post project delivery
review.
• Review performance of individual team members and complete
appraisals in accordance with the employee performance appraisal
procedures and time schedules.
Job condition
• Normal MTNN working conditions
• May be required to work extended hours
Experience & Training
Experience:
8 years applicable business experience, including:
•
4 years formal project management experience in a telecommunications
business environment or in a customer care & billing systems
(CC&BS) or an Enterprise Resource Planning (ERP) systems environment
•
Proven experience in Managing large scale digital projects and
solutions across complex, trans-national , cross-Functional program and
channels
• Experience of facilitating project coordination and
managing expectations across internal, 3rd party and/or client teams
according to project requirements and workstreams from kick off to
deployment
• Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality
Training:
• International certification in project management
• Technology Seminars/workshops
• Leadership Development programs
• Problem Solving and Root Cause Analysis techniques
• General Management skills
Minimum qualification
- BSc, BTech or HND
Job Title: Managed Data Services Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
4 years - Job Field
Engineering / Technical
ICT / Computer
Job description
• Design, create and maintain MTNN database applications in line with the company’s strategies.
•
Coordinate and manage the operations of Data/Internet Unit, Satellite
NOC and Fixed Exchange (Switching) shift operations in order to
effectively and promptly react to all network-related faults.
•
Analyze overall network quality and availability, providing useful
decision-supporting information to all levels of MTN Management.
• Adapt best practices in network management to suit MTNN’s needs and objectives.
• Ensure proper monitoring and implementation of all network changes according to the organisation process and procedures.
•
Ensure prompt response to customer complaints and prompt identification
of problems in the network and rectify or advise responsible authority.
• Generate daily, weekly and monthly network performance reports.
• Ensure the traffic utilization of all Network Element.
• Responsible for calling out support staff after hours, when necessary.
•
Escalate serious and long outstanding faults to the appropriate
quarters and ensure escalation procedures are properly adhered to.
• Ensure NMS operation always in NMC environment.
• Establish and maintain well defined and effective communication channels among the NMC, internal and external customers.
• Provide on-the-job training and guidance to subordinates.
• Provide ideas and feedback on software tools, procedures and improvements to NMC “processes”.
•
Provide regular update on MTNN performance and other network issues to
the management, call center, sales and distribution, marketing and other
relevant department in MTNN.
Job condition
• Normal MTNN working conditions
• May be required to work extended hours
• National travel and a valid drivers license.
• On stand by 24/7 through out the year
Experience & Training
Experience:
•
Four (4) years hands-on experience in telecomm, tele–traffic
environment, with at least two (2) years in a team leadership role and
customer relations.
• Experience and comprehension of Telecommunications management network philosophy and practice.
• Knowledge and configuration of Satellite Modems e.g Paradise (P300), Radyne Comstream DMD-15/DMD-20,SDM 4000,EF Data,
• Knowledge of Cisco Router-packet route definitions and re-routing
• Cisco Certification and Advance IP knowledge is desirable
•
Knowledge and configuration of Siemens Digital Switching Equipments
(EWSD), Transmission equipments (Siemens SURPASS hiT7070 and STM
Channels
• Knowledge of Various Network Management System (NMS) tools
• Knowledge of RAD DSU Modem and other ITU modems for E1 configurations
• People Management
Training:
• Advanced leadership programmes
• Advanced project management
• People Management
• Best practices in network management
Minimum qualification
- BSc, BTech, BEng or HND
How to Apply
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