Infobip is a cloud provider of mobile messaging
and payments, serving 120.000+ business clients through 34 offices on 6
continents. All our solutions are fully in-house developed, meeting
exactly what is needed to establish a state-of-the-art mobile services
ecosystem.
Job Title: Technical Support Engineer
Job description
What does it take to be successful in this role?
We’re
looking for people enthusiastic for the challenge of supporting a
world-wide customer base, helping thousands of businesses connected to
Infobip’s global telecommunications platform to achieve their business
goals and grow together with Infobip for mutual benefit. You’ll be
using, and suggesting how to improve, a constantly evolving toolset to
solve an ever-changing range of problems. You’ll work with SQL, perform
some programming and scripting, use complex internal tools for
monitoring and administering Infobip’s Cloud Messaging Platform, as well
as employ multidisciplinary ICT competencies and skills, that you will
be trained in, to overcome daily challenges.
Here is what the first year will be like:
Providing accurate information and solutions to our clients.
Maintaining a high level of professionalism and quality in order to
successfully satisfy each of their needs in varying critical and
non-critical situations.
System and performance monitoring by
overseeing key performance indicators (KPIs) of the Platform and
reacting according to issue criticality and availability of internal
resources. Understanding the overall system architecture will enable you
to suggest implementation of monitoring systems and rules to
proactively prevent downtime and performance issues.
Providing
feedback to our internal teams of engineers. This includes gathering
specification, service verification and field testing in order to
improve our products based on the evolving needs of our clients.
There’s
room for coding in this position, but you don’t have to be a coder to
succeed in it. As the role evolves, you will participate in pre-sales
engineering opportunities with our key clients. After year one you will
have accomplished a lot but this is just the beginning.
What’s in it for me?
Learning
& development – Our JSEs go through an extensive training period
and are considered experts in the industry. This job is an excellent
chance to grow into a tech support superstar with exceptional knowledge
of IT and telecom industry.Interesting and challenging work – The kinds
of problems you’ll be working on are diverse and engaging. There’s
always something new and exciting in our support department.
Awesome
clients – We serve and partner with the majority of the leading mobile
operators, OTTs, brands, banks, social networks, aggregators and many
more.
Desired Skills and Experience
High communication skills when dealing with clients and colleagues.
Written and spoken fluency in English.
Basic knowledge of SQL language.
Basic knowledge of programming logic.
Basic knowledge of computer networks.
Analytic approach to technical problem solving in a dynamic environment.
Team dedication.
Flexibility for specialization training and education in Pula, Croatia.
How to Apply
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