Bridge International Academies is the world’s largest chain of nursery and primary schools offering high-quality education at an affordable price to families living on less than $2 a day per person.
Our vertically integrated Academy-in-a-Box approach has reengineered the entire lifecycle of basic
education, leveraging data, technology, and scale in order to keep quality up and prices as low as $5 a month (on average). Our mission is Knowledge for all. Currently, we have 405 academies in Kenya and 7 academies in Uganda, with more than 120,000 pupils enrolled and we are growing at a rate of one new academy every three days. We are launching in Nigeria this year and India next year. Ten years from now we plan to be operating in at least a dozen countries and to count 10,000,000 children as our pupils.
Job Title: Director, Customer Strategy – Global
Job description
What You Will Do
- Set the global vision, strategy, and go-to-market approach for academy growth, including the communications, programmes, events, and academy space design that will ensure that all hit their expected pupil reach from day one and continue to attract new pupils and grow their reach after they open
- Develop programmes that strengthen Bridge’s presence in the community including ongoing relationships with leaders as well as participation in critical community/regional/national events once academies are open
- Develop programmes that strengthen Bridge’s relationship with parents including Parent Representatives/Parent-Teacher Associations, Parent-Teacher conferences, and other communications, programmes, and events once academies are open
- Work with the Global Director of Academy Operations to develop the academy staff recruiting programmes necessary at launch
- Work with the Global Director of Academy Operations to develop pricing communications, promotions, and loyalty programmes that ensure timely payments from parents as well as affinity/word of mouth
- Work with the Academic Team to flesh out the physical academy experience, particularly that inside the classrooms
- Define global budgets and timelines across academy launch and ongoing community outreach for purposes of pupil acquisition
- Spend time in Bridge communities developing a knowledge of the market, competitors, and trends as well as driving customer insights and critical business issues opportunities; partner with other teams throughout Bridge as needed
What You Should Have
- 8+ years relevant experience
- Extensive experience in at least three of the following: human-centred design, customer strategy, innovation, retail, communications, marketing, or sales
- Prior experience within a fast-paced, metric driven sales organization; start up experience preferred
- New market launch experience is a major asset; Prior experience with a chain preferred
- Experience working in developing countries and/or with low income customers highly encouraged
- Bachelor’s degree in relevant field (anthropology, sociology, design, management), graduate degrees preferred
- We particularly value experience in extreme growth situations.
- Passionate about Bridge’s vision of democratizing the right for all children to succeed
How We Work
Above all else, we’re looking for ambition, organization, drive, intellect, problem solving, and respect for others. You will report to the Chief Experience Officer and will manage a small global team of 1-2 people.
Location
Nigeria or India preferred. Kenya, Uganda, or DC possible, too. 25%+ travel will be required.
How to Apply
Job Title: Academy Management
Academy Managers are
the lifeblood of Bridge. They are the ones on the ground living our
mission with the very pupils we are here to serve. They are not only
Academy Managers, but also role models – the adults pupils admire and
the leaders parents trust. The Global Manager of Academy Management
tools is responsible for designing the scalable and easy-to-implement
tools, systems, and processes to help Academy Managers as well as their
supervisors – Area Managers and Regional Managers – be most effective at
their job, ensuring that academies deliver on the high-quality
education we promise, continuously grow their pupil reach, and maximise
revenue
What You Will Do
Develop better systems and
tools for Academy Managers to plan their days and prioritise the work
needs to be done; make system dynamic enough to be able to be mass
customised per each academy’s individual needs
Develop better
systems for planning parent outreach for new parents as well as meetings
and meeting history with existing parents; pupil growth, retention, and
revenue are central to the Academy Manager’s success
Develop better
systems for tracking prospective pupils, existing pupils, and updating
information – including safety and medical information in addition to
academic, payment, and meeting history
Develop processes for
personnel management including supervising, mentoring, and inspiring
teachers as well as academy cook and caretaker/general labourer;
everyone’s role is important to the complete academy experience
Develop better systems for tracking supplies, vendors, and overall
inventory management, including working with the Global Director of
Retail Products in regards to uniforms, class supplies, and other
non-academic products
Create short, easy-to-use documentation and manuals for all tools and processes
Work with Global Manager of Training and Culture to ensure all tools and processes are understood and taught correctly
Spend time in Bridge communities developing a knowledge of the market,
competitors, and trends as well as driving customer insights and
critical business issues opportunities; partner with other teams
throughout Bridge as needed
What You Should Have
5+ years relevant experience, including proven experience developing systems, tools, manuals, and/or accountability metrics
Prior experience within a fast-paced, metric driven sales organization; experience in human-centred design preferred
Supreme organisational and communications skills
Experience working in developing countries and/or with low income customers highly encouraged
Bachelor’s degree in relevant field, graduate degrees preferred
We particularly value experience in extreme growth situations.
Passionate about Bridge’s vision of democratizing the right for all children to succeed
How We Work
Above all else, we’re looking for ambition, organization, drive,
intellect, problem solving, and respect for others. You will report to
the Global Director of Academy Operations.
Location
Nigeria or India preferred. Kenya, Uganda, or DC possible, too. 25%+ travel will be required.
How to Apply
Click here to Apply Online
Job Title: Manager, Training & Culture – Global
What You Will Do
Design recruitment and assessment procedures to
identify top candidates; these tools will be used by 100+ people in the
field across our operating countries – all tools and processes must be
quick and easy to use.
Redesign our induction training for Academy
Manager to be shorter, more inspirational/mission-focused, more
customer/community-focused, and include more experiential and practical
learning.
Ensure all Academy Managers are able to successfully to
manage their academies including pupil admissions, fees collections,
supplies/inventory management, staff management and mentorship, retail
and concession sales, and more – altogether ensuring that all academies
continue to grow their pupil reach and maximize their revenue.
Design on-going professional development training through in-person
classes, workshops, online tutorials, readings, videos, and other new
media in order to ensure our Academy Managers continue to develop and
practice best in class retail management techniques at their academies,
drive efficiencies, inspire their teams and community, and maximize
their revenue.
Work with Global Manager of Academy Management Tools
to design better tools for managers to use, thereby simplifying the
training process.
Train Training and Culture Managers as well as
Training Officers and Associates across all operating countries in how
to best deliver these teachings.
Spend time in Bridge communities
developing a knowledge of the market, competitors, and trends as well as
driving customer insights and critical business issues opportunities;
partner with other teams throughout Bridge as needed.
What You Should Have
Passion for Bridge’s vision of democratizing the right for all children to succeed
5+ years relevant experience – at least 1+ year of which must be at a
retail chain and 1+ year of which must be in a recruiting or training
capacity
Prior experience within a fast-paced, metric driven sales organization; experience in human-centred design preferred
Supreme organisational, critical thinking, and communications skills
Experience working in developing countries and/or with low income customers highly encouraged
Bachelor’s degree in relevant field, graduate degrees preferred
How We Work
Above all else, we’re looking for ambition, organization, drive,
intellect, problem solving, and respect for others. You will report to
the Global Director of Academy Operations.
Location
Nigeria or India preferred. Kenya, Uganda, or DC possible, too. 25%+ travel will be required.
How to Apply
Click here to Apply Online
nds, and overall inventory management;
teacher supervision and mentorship; retail and concession sales
management; and more – including accountability measures across all
responsibilities. The Director of Academy Operations also works with the
Global Director of Customer Strategy to develop scalable,
easy-to-implement communications, programmes, and events that will
strengthen community leader support, community integration, parent
outreach, parent affinity, and word of mouth as well as pricing
communications, retention, promotions, and loyalty programmes.
What You Will Do
Set the global vision, strategy, and overall retail approach for
academy management including ideal staffing, processes, and
accountability measures in order to maximise operational efficiency and
drive revenue
Develop the recruitment, training, on-going
professional development, and compensations structures that will best
prepare and motivate academy staff, particularly Academy Managers and
their supervisory line
Develop systems and tools to ensure pupil
admissions, timely fee collections, and ongoing retail and consessions
purchases hit the targets required
Develop systems and tools for
supplies, vendors, grounds, and overall inventory management in order to
drive efficiency and effectiveness at the academy while maintaining a
smart appearance
Work with the Global Director of Customer Strategy
to develop pricing communications and loyalty programmes that ensure
timely payments from parents as well as affinity/word of mouth
Work with the Academic Team to develop programmes for Academy Managers to better manage, support, and mentor their teachers
Define global budgets and timelines throughout the academy lifecycle
for purposes of maximizing pupils growth and academy revenue, liaising
with other departments as needed
Spend time in Bridge communities
developing a knowledge of the market, competitors, and trends as well as
driving customer insights and critical business issues opportunities;
partner with other teams throughout Bridge as needed
What You Should Have
Passion for Bridge’s vision of democratizing the right for all children to succeed
8+ years relevant experience
Experience working in developing countries and/or with low income customers highly encouraged
Bachelor’s degree in relevant field (business, management, sales,
retail management, organisational behaviour), graduate degrees preferred
We particularly value experience in extreme growth situations.
Passionate about Bridge’s vision of democratizing the right for all children to succeedExtensive experience in at least three of the following: human-centred
design, customer strategy, innovation, retail, communications,
marketing, or sales
Prior experience within a fast-paced, metric driven sales organization; start up experience preferred
Experience growing an existing organisation is a major asset; experience working with a chain preferred
How We Work
Above all else, we’re looking for ambition, organization, drive,
intellect, problem solving, and respect for others. You will report to
the Chief Experience Officer and will manage a small global team of 2-4
people.
Location
Nigeria or India preferred. Kenya, Uganda, or DC possible, too. 25%+ travel will be required.
How to Apply
Click here to Apply Online
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