Nmobile operate a payments ecosystem connecting financial sector customers, Mobile Network Operators and businesses to their increasingly mobile consumers.
We are recruiting to fill the position of:
Job Title: Call Centre Agent
Location: Lagos
Job Description
General Purpose:
- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Education and Experience
- OND in related field.
- Proficient in relevant computer applications.
- Knowledge of customer service principles and practices.
- Knowledge of call center telephony and technology.
- Some experience in a call center or customer service environment.
- Good data entry and typing skills.
- Knowledge of administration and clerical processes.
Key Competencies
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational
- Attention to detail
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience.
Job Title: Marketing Officer
Location: Lagos
Job Description
- The Marketing Officer oversees the company’s marketing campaigns both internally and externally and plays a key part in communicating the organisations marketing message.
Duties of the Marketing Officer include:
- Preparing, planning and project managing the publication of all publicity material to maximise brand promotion
- Creating marketing campaigns and working with the company’s external PR agency to see them executed
- Creating and developing new innovative ways to communicate the company message to their existing customers
- Contributing to the annual sales and marketing plan
- Planning and project managing marketing events and evaluating their success
- Evaluating the effectiveness of all marketing activity
- Developing and implementing an internal marketing programme
- Supporting the marketing manager in day to day marketing activities
- Plan, develop and deliver campaigns as agreed within timescales.
Requirements of the role
- OND/HND/B.Sc in Marketing and related field.
- Must possess 3-6years experience in the marketing and related sector.
- Previous experience in a similar marketing role.
- Ideally a degree in marketing although not essential.
- Strong and confident communicator.
- Excellent copywriting skills and experience.
How to Apply
Interested and qualified candidates should send their CV’s to: jobs@nmobile.ng
Deadline: 17th November, 2015.
Leave a Reply