At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.
Job Title: Remote Monitoring Engineer
Huawei Technologies – Lagos
Job description
Monitors and ensures compliance with the internal policy and procedures, provides support for the Information Technology infrastructure including vendor escalation, takes inbound vendor calls and works with them or routes them to the appropriate resources, manages inbound employee calls and identifies and escalates internal issues.
Perform proactive monitoring of servers, databases and network devices
Update assigned tasks in a timely manner; escalate as required to management, vendors and clients.
Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
24/7 monitoring requires a flexible schedule with weekend and evening support
Good writing and reading skills
Excellent follow up and time control skills
Ability to assess the impact of different network problems
Desired Skills and Experience
First degree or equivalent in a relevant discipline.
Minimum of three (3) years relevant work experience.
How to Apply
Click here to Apply Online
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