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Title: Consultant –Nigeria Data Management and Protection Review – Global/Nigeria
Mercy Corps – Abuja, NG
Background
The Electronic Cash Transfer Learning Action Network (ELAN) convenes humanitarian agencies and private sector partners to support shared learning and direct communication around four major work streams: (1) e-vouchers, (2) e-cash, (3) pathways to financial inclusion and (4) data management and protection. The network is convened by Mercy Corps with support from the MasterCard Center for Inclusive Growth. An advisory group including the Cash Learning Partnership (CaLP), International Rescue Committee (IRC), MasterCard, Mercy Corps, the Norwegian Refugee Council (NRC), and Oxfam guides ELAN work prioritization. Each work stream includes a set of members who can contribute to defining, contributing to or reviewing work under that work stream.
The fourth work stream—data management and protection—focuses on providing practical guidance to field staff to address related challenges. To gather learning and provide useful recommendations on this topic requires learning from concrete examples of current practices and challenges. In Nigeria, Mercy Corps is currently using the Red Rose e-voucher platform to deliver assistance to approximately 4,100 households. CRS has an agency focus on field data management and is using the same platform for assistance in Nigeria, providing an opportunity to share learning and compare practices to create a case study of potential use to the broader humanitarian community.
Purpose / Project Description
The consultant will work with Mercy Corps and CRS field staff teams to map data flows and practices, document these cases and provide general recommendations based on the comparative experiences and challenges in this context.
Technical support on cash and e-transfer questions will be provided by the ELAN/Mercy Corps. CRS headquarters staff can provide support or explanations of any agency-specific practices.
Consultant Objectives
Produce a case study comparing learning from data management and protection practices of Mercy Corps and Catholic Relief Services (CRS) in Nigeria e-voucher programs, including attention to recommendations that could apply to other e-transfer contexts. Materials or guidance used in defining data management flows, processes and protection risks that can be used by field programs analyze their own practices may be annexed to the case study document.
Consultant Activities
The Consultant will conduct a data management and protection case study (up to 16 days total LOE)
Introductory meeting to clarify objectives, activities, timeframe with ELAN staff and CRS headquarters advisor(s).
Desk review of CRS and Mercy Corps data management and protection practices as detailed in standard operating procedures and related by staff (desk review and interviews – in person or remote).
Meet with relevant information management and program staff to map data management processes.
Hold a workshop with both agency teams in country to discuss data management adaptations in response to challenges, outstanding issues and potential solutions.
Develop map of current data management practices
Use data management mapping to identify protection risks and challenges.
Draft a case study report to highlight both NGOs’ data management systems, challenges faced, adaptations, any context-specific recommendations and suggestions applicable to other contexts.
Share with field teams and headquarters staff for feedback.
Revise and finalize case study document based on feedback.
Present final case study as part of a webinar with interested ELAN members and Nigeria staff.
Consultant Deliverables
The Consultant will provide a final case study integrating feedback by CRS and Mercy Corps in country and headquarters staff and based on material generated in the in-country workshop.
Timeframe / Schedule
Activity/Deliverable
Date expected
Introduction with ELAN and CRS staff/confirm work schedule and deliverable dates (0.5 day)
Upon contract signature
Desk review of program materials and staff pre-interviews if desired (2 days)
Before field visit
Field visit including data gathering with each team, facilitating workshops on data management and protection challenges (8 days including travel)
Second half of November (TBC)
Draft report and recommendation; send to field team/HQ representatives for comments and revisions (3 days)
Within two weeks of field visit
Revise and submit final version (2 days)
Within approximately one month of field visits
Webinar: presentation of findings to field teams and other ELAN members (0.5 day)
TBD
The Consultant Will Report To
Electronic Cash Transfer Officer (Mercy Corps / ELAN)
The Consultant Will Work Closely With
Mercy Corps/ELAN
Electronic Cash Transfer Program Manager, Mercy Corps/ELAN
Director of Humanitarian Programs, Mercy Corps Nigeria;
Program Coordinator, Mercy Corps Nigeria;
Additional Mercy Corps information management and program staff in Nigeria
CRS
Manager, IT Deployment Services, CRS;
Program Manager, CRS;
Additional CRS information management and program staff in Nigeria
How to Apply
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