Citi has been doing business in Nigeria since 1984. The bank formerly operated under the name Nigeria International Bank Limited, but was renamed to Citibank Nigeria Limited (Citi Nigeria) in 2008 to fully align with Citi’s global brand and identity.
The bank has a strategic business focus in Nigeria specializing mainly in Corporate Banking and servicing mostly corporate clients. Citi Nigeria offers a broad range of services, including global transaction services, sales and trading, corporate finance and investment banking services to corporate and commercial customers, financial institutions (including other banks) and public sector organizations.
Job Title: BP&A Analytics Lead Analyst
Description
Job Purpose:
• The principal objective is to support the TTS CO Head for the Sub Saharan Africa region in implementing and managing the business operations within the Division and Regional Framework by developing an in-depth understanding of the key operations priorities and initiatives and evolve a structured process to ensure these are being effectively tracked to closure within their time frame. This is achieved by managing strategic indicators and related analytics centrally to support the management processes and decision-making.
Key Responsibilities:
The defined priorities for include:
• Creating an efficient delivery process that supports the business growth and diversification objectives
• Linking customer and employee satisfaction to the quality of our delivery and execution process.
• Building people and creating career growth opportunities
• Creating and maintaining business risk awareness.
• Creating efficient organization structure that enhances decision making and execution.
• Streamlining processes, increasing automation and promote the use of technology.
• Track and provide updates on implementation of operations initiatives
• Improve operational efficiency for maximal resource utilization.
• Participate in the processes leading to execution of complex solutions; Definite appreciation for automation and Straight through processing
• Highlight issues, risks and opportunities timely for operations management action
• Effective reporting of financials; Manage operations expenses within budget
• Monitor and Review Trends on defined performance and risk indicators
• Coordination of multiple projects;
• Overall goals to increase customer satisfaction.
• Effective measurement processes to support this objective;
• Drive process changes to respond to customer needs;
• Participation in process improvement initiatives.
Qualifications
Knowledge:
Business Experience
- Products: General understanding of Cash management, Trade, and Sales & Trading products
- Processes: General understanding of Operations processes, risks and controls;
- Market: General knowledge and awareness of the environment.
- Functional: Experienced Operations officer with functional knowledge of operating procedures and policies.
Managerial Experience
- Experience in working with and within cross-functional teams and partners
- Promoting cross functional collaboration
- Learning Experience
- A minimum of a Bachelor’s Degree (Honours) in engineering or numeric Sciences: Statistics, Maths, Accounting, Physics
- Core Operations (ELOPS) training
- Controls
- Understanding of risk, controls, compliance and regulatory issues and policies
- Anticipate Issues before they arise, advising possible scope and impact as well as mitigating steps timely and to the appropriate management level
Skills:
Managerial Skills
- Project planning and implementation skills
- Can be relied upon to make some decisions
- Process monitoring and Controls
- Mentoring staff reporting to the function
- Technical Knowledge
- Product Knowledge as above
- Process Improvement and reengineering
- Numerical and Analytical skills
- Financial knowledge
- Strong PC skills for detailed analysis and reporting
- Adept system and quality expert
Execution Skills
- Implement framework for performance tracking
- Coordinate multiple tasks, projects and people
- Efficient and effective use of resources
- Personal, Business & Technical Proficiency
• Driven and results oriented.
• Ability to understand the Operations environment; the partners and their roles is important.
• Strong numerical and PC skills;
• Good communication and interpersonal skills.
• Project Management skills; Able to adapt to change;
• Effective writing and presentation skills for reporting and communicating with the stakeholders.
Core Competencies:
• Establish a well-structured business support process to the West Africa Sub Cluster SCOO that is metrics driven and focused on key priorities and tracking of performance results.
• Keeping up with the increased organization’s demand for metrics as a shift in management practice.
• Analytical mindset to evaluate data, quantify risks and identify opportunities;
• Build financial knowledge to manage operations finance effectively;
• Ability to work under pressure and tight deadlines;
• Ability to manage multiple tasks with minimal supervision;
• Ability to leverage interaction with seniors to develop additional product and leadership competencies
• Ability to anticipate issues before they arise and possible mitigating steps required
• Continuous learning
Primary Location: EMEA-NGA-LA-Lagos
Job Category: Operations
Schedule: Full-time
Education Level: Bachelor’s Degree
Shift: Day Job
Employee Status: Regular
Travel: No
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Job Title: Ops Business Unit Manager
Description
Job Purpose:
1. Management of all the O&T staff in the Head Office Cash and Tellers department, Lagos Satellite branches, the rural branches and Implant Teller locations with a view to achieving high quality productivity. While ensuring proper management of the bank’s cash assets and that optimal cash holding is maintained in the Head Office, Satellite branches, rural branches and Teller Implant offices.
Key Responsibilities:
1. Coordination of the overall service delivery mechanism in the Head Office Cash and Tellers (C&T) Department, Lagos Satellite and Rural Branches and Implant service locations.
2. Coaching, motivating, training, developing and rewarding staff to ensure achievement of first class service delivery at our Counters.
3. Ensuring that the branches operate under control conscious environment.
4. Ensuring that policy initiatives of both the bank and regulatory bodies are implemented across the branches.
5. Boosting of staff morale by providing leadership and inspiration that will enhance productivity.
6. Ensuring that the service level agreement between Citibank Nigeria Limited and the managers of the various implant offices is strictly adhered to for the benefit of our customers.
7. Render monthly, quarterly and semi-annual BOF reports as and when due; also submit monthly branch score cards for the region.
8. Support training of all branch staff as required.
9. Ensure any new product offering is reviewed for mandatory controls and appropriate gap analysis and implementation planning.
10. Providing support to marketing and product units on new ideas and initiatives.
11. Liaising with Cash-in-Transit vendor companies for C.I.T. operations in the region.
12. Maintaining good relationships with Other Banks in respect of Cash Swaps and other developments in the Industry.
Qualifications
Knowledge:
• Educational Requirement: A good University Degree.
• Special Skills or Work Experience: 10-15 years in banking operations.
• Desk Top and general Information and Communication Technology (ICT) skills.
Skills:
• Good organisational skills – Ability to coordinate people and functions.
• Good communication skills.
• Excellent Inter-personal and leadership skills
• Good analytical Skills, ability to think through and effect problem resolution.
Core Competencies:
• Ability to quickly articulate and realise the risk associated with transactions.
• Ability to manage difficult situations (involving customers, staff and management) and come up appropriate, acceptable and effective solution.
• Ability to think through a transaction’s entire process at the conceptual stage and ensuring all critical aspects are covered.
• Ability to put in place back-up/contingency arrangements to ensure continuity of business.
• Ability to identify critical issues and isolate them for prompt and immediate resolution.
• Capacity to multi-task, manage processes and projects to ensure that they do not fall through the cracks.
• Capacity to manage large team without losing sight of the business objective.
Primary Location: EMEA-NGA-LA-Lagos
Job Category: Operations
Schedule: Full-time
Education Level: Bachelor’s Degree
Shift: Day Job
Employee Status: Regular
Travel: No
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Job Title: Transaction Svs Sr. Analyst-16010151
1. Monitoring of all foreign currency Inflows to ensure timely and prompt application to client’s account
2. Monitoring of established benchmarks on internal account to ensure the established thresholds are not breached.
3. Issuance of Certificate of Capital Importation Certificate in line with stipulated regulatory requirements.
4. Ensure compliance to regulations and timely rendition of regulatory returns to Central Bank of Nigeria and other regulatory bodies.
5. Responding to customer enquiries emanating directly from customers, both internal and external sources.
6. Coordination and monitoring of activities relating to foreign currency checks (Cash Letter & Multi Currency Letter Services) processing to ensure timely mailing and receipt of proceeds through our correspondent banks.
7. Co-ordination of processing of all inward and outward telegraphic transfers within the frame work of Central Bank of Nigeria’s regulation and CITIBANK procedures.
8. Co-ordination and monitoring all local inward and outward payments (NEFT, RTGS, NIPs, DDs, Book transfers) including salaries, vendors, to ensure seamless and prompt service delivery.
9. Co-ordinating Managers Checks processing/printing and delivery processes for excellence in service.
10. Provide guidance and support to subordinates to ensure professionalism and positioning to deliver error free Processing.
11. General supervision of the Funds Transfer department to ensure strict adherence to regulatory and Institutional policies as well as departmental procedures.
12. General administration including Training for career developments and closing of knowledge gaps, vacations for rest & recreation, meetings to communicate and address issues etc.
13. Managing the activities of the Outsourced functions to ensure no breach in service quality, TATs etc.
14. Work with Product Teams to develop new products to meet client needs
15. Work with EB/Implementation team to carry out tests on new applications/products and various UATs before they are deployed to production.
16. Plan and co-ordinate MCA for the unit. Ensure that all MCA exceptions are corrected and root causes fixed. Ensure that satisfactory MCA and IA ratings are achieved for various products and processes. Ensure that CBN, NDIC and any regulator audits are satisfactory.
17. Ensure that processing teams adhere to service delivery standards, operating procedures and PCFCs.
18. Monitor all processes for optimum performance and initiate/participate in process improvement steps where necessary. Review service delivery standards in line with customer and business requirements. Establish trends and conduct analysis to measure efficiency.
19. Provide leadership, vision and strategic direction for the department as a whole, with guidance on interpretation on all applicable policies.
20. Drive continuous improvement in customer and employee satisfaction through various initiatives contribute to the growth and sustainability of the business portfolio.
2. Other parties external to Citi include NIBSS, The Central bank of Nigeria, courier companies etc.
Qualifications
• 5-10 years relevant experience in banking
• Good numerical skill/flexibility in managing multiple tasks
• Excellent communication skills.
• Capacities to critically review processing activities identify and proffer workable innovative solutions that will delight customers and improve overall efficiency of team members.
• Ability to maintain mental alertness and presence of mind to avert all cases of wrong routing/application of funds given the inherent risks associated with foreign currency transactions.
• Capacity to constructively/objectively present our positions/respond to queries raised by Central Bank of Nigeria/regulators without incurring fines/penalties.
• Ability to coordinate and manage skills and processes optimally using all possible automation to drive improved service quality.
• Good leadership skills
• Great Interpersonal skills and ability to multitask and work well with multiple parties
• Influencing capabilities and authenticity.
Primary Location: EMEA-NGA-LA-Lagos
Job Category: Operations
Schedule: Full-time
Education Level: Bachelor’s Degree
Shift: Day Job
Employee Status: Regular
Travel: No
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