Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
One of our employers in the ISP Industry is seeking to hire a Customer care supervisor for their office in Abuja. The candidate will majorly be responsible for overall operations at all call centres.
Title:Customer Care Supervisor
Job responsibilities:
Responsible for Stock and Cash Management at all centres
Responsible for Maintenance, Employee Discipline and allied activities to ensure Service standards are not compromised.
Ensure efficient operations at all centres by coordinating remedies of issues affecting operations.
Responsible of appointment, training and engagement of Customer Service team
Create incentive schemes for team ensuring operational capabilities at optimum level.
Ensure Customer Service attitude is exemplified as a SUPERVISOR
Assist and motivate team to ensure team members contribute to Customer Delight
Adopt standards for business activities/processes and ensure team adheres to it.
Ensure Daily Operational Reports are prepared and submitted in time
Share improvisations with management which can be replicated at all locations/ processes
Experiences & Qualifications required:
Customer Focused
Result oriented
Zeal for Initiative with Speed
Leadership quality and team Handling capacity
Energetic & Assertive
Customer query resolving skills
Excel Knowledge is a MUST
Desired Attributes: Relevant Industry Experience, Been on the front end handling customers and team, Should have Planning and organizing skills, Proven achiever, Should have sharp business acumen
Qualifications: Graduate / Post Graduate for any reputable University
Desired Experience: 3 to 7 years in a leadership profile
How to Apply
Applicants should please forward CVs to efe.opia@ascentech.com.ng
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