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eHealth Africa’s mission is to build stronger health systems through the design & implementation of data-driven solutions that respond to local needs and provide underserved communities with tools to lead healthier lives
We are recruiting to fill the position below:

Job Title: Emergency Operation Center (EOC) Office Manager

Location: Abuja

Job Summary

  • Governmental agencies and NGOs are uniting to fight polio together through the shared use of the Polio Emergency Operation Centers (EOCs).
  • The Polio EOCs were developed for the management of the polio epidemic and serve as a central command and control facility responsible for carrying out the principles of emergency preparedness and emergency management.
  • Representatives from NPHCDA, WHO, UNICEF, CDC, FMOH, McKinsey and Rotary are stationed at the EOCs hosted in key states.
  • eHealth Africa is committed to assisting in rebuilding and strengthening overall health systems through innovative, sustainable, nationally owned programs with data driven solutions; eHealth Africa helped set up and runs the Polio EOC around Nigeria located in Abuja, Kano, Katsina, Sokoto,Kaduna, Borno, Bauchi, and Yobe States.
  • To help achieve its mandate, eHealth Africa is currently seeking EOC Office Manager(s) to manage the EOCs.
  • This person(s) would need to be highly organised, proficient in the use of computers and technology, motivated, and communicative.
  • The diverse needs of the EOC will require that the EOC Office Manager be an innovative thinker and problem solver. This is a unique opportunity to assist in eradicating polio from Nigeria.

Job Description

  • The EOC Office Manager will be responsible for the daily operations and shall provide management oversight of the Polio Emergency Operations Center (PEOC), currently managed by eHealth Africa.
  • Oversees all aspects of the EOC’s conduct and operations in accordance with company specific standard operating procedures.
  • He/She represents eHA to external stakeholders ,ensures strong collaboration between eHA and relevant stakeholders who operate out of the EOC.
  • He/She leads the business and resource developments efforts to support the strategic objectives of the EOC.

Supervisory Responsibilities

  • Carries out supervisory responsibilities in accordance with the organisation’s policies and applicable laws.
  • Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Supervises assigned staff.

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.


  • Bachelor’s Degree from college or university in Public Health, International Development, Project Management, Business Administration or related field
  • Minimum of 5 years post graduate degree experience experience working in International Development
  • Experience collaborating and partnering with government health ministries and agencies or an equivalent combination of education and experience
  • Minimum of two (2) years supervisory experience preferably with a non-profit, non governmental organization (NGO), or an equivalent combination of education and experience
  • Strong leadership skills that include the ability to build effective project teams, ability to motivate others, delegation, and timely/quality decision making
  • Training and presentation experience is preferred
  • Exemplary skills with leading and managing multi-disciplinary teams, as well as mentoring other team members
  • Excellent interpersonal communication skills, organizational skills and great attention to detail. Must be able to work as a leader and member of a team and possess good problem solving skills
  • Proven ability to work with diverse and large teams and to foster a positive working environment with local and international stakeholder
  • Must possess the ability to organize, instruct and supervise staff while promoting group effort and achievement
  • Must have the ability to manage conflicts and resolve problems effectively
  • Good learning ability. Action oriented and resilient in a fast-paced environment

Computer Skills:

  • Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
  • Proficiency working within specialized software utilized in program.

Language/ Communication Skills:

  • English is the spoken and written language so English fluency is required; knowledge of Hausa is a plus
  • Ability to read, analyze and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals
  • Excellent writing ability, strong interpersonal, group facilitation and oral presentation skills
  • Ability to effectively present information and respond to questions from groups of managers, employees and the general public.
Essential Duties and Responsibilities

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Other duties may be assigned
  • Collaborates with Incident Manager (IM) and Development Partners to coordinate, plan, implement and institutionalize governmental emergency preparedness and response activities.
  • Develops and leads a robust process for strategic direction and assessment of activities that will enhance local readiness, inter-agency collaboration, and preparedness for all hazards that may impact public health.
  • Provides oversight of the Emergency Operations Center (EOC).
  • Works closely and effectively with partners/clients, project team and outside consultants who use the EOC. Serves as a primary contact with partners/clients for all project related items.
  • Oversees all aspects of the EOCs operations and logistics management in accordance with company (SOPs), guidelines, budgets, timelines and contracts.
  • Assists in supporting the overall EOC strategy.
  • Oversees the development and delivery of training to stakeholders on preparedness and response management.
  • Provides technical assistance and training needs assessment to relevant stakeholders which include government officials and relevant community agencies and organizations
  • Collaborates and coordinates with relevant government partners regarding logistical and communication support
  • Identifies gaps and implement corrective action where appropriate by developing and implementing capacity building and training programs to address continuing and emerging challenges in Public Health emergency management
  • Coordinates with Public Health and Emergency Management officials to ensure effective communication among emergency response personnel to strengthen Public Health emergency management
  • Organizes meetings and conducts training to relevant stakeholders where required. Facilitates and plans partners/client meetings as needed. Leads the set-up of internal partner/client teleconferences and/or meetings
  • Maintains organisational procedures and responsible for resolving administrative problems/ inquiries in the EOC
  • Maintains and keep track of register of clients/partners who use the EOC
  • Leads and manages EOCs administrative staff to ensure timely and effective completion of assignments and other tasks.
  • Provides support for the coordination between emergency response and supporting agencies in the EOCs. Ensures that inter-agency coordination is accomplished effectively within the EOCs
  • Provides support with project development and planning to ensure more efficient service and organization of the EOC
  • Schedules, plans for, and documents regularly scheduled team meetings. Assesses issues, offer resolutions to the team and then tracks implementation of resolution through to completion.
  • Contributes to the team effort by building and maintaining a team of high performing staff accomplishing related results as needed.
  • Provides recommendations for hiring, performance evaluation, training, work allocation, and problem resolution
  • Controls and monitors business expenses for the EOC. Monitors and coordinates accounting activities as appropriate, and prepares internal reports for management; participates in budget planning and management, as required
  • Assists with identification and selection of vendors. Generates work plan for vendor, defining and communication of timelines to ensure availability of vendor resources. Identifies and resolves vendor issues
  • Supervises administrative staff to ensure schedules and reports are accurate and timely; reports to the partners/clients on progress of various EOC activities
  • Maintains office supply inventories and manages all technical equipment (printers, computers and projectors)
  • Establishes the appropriate staffing level for the EOC and continuously monitor organizational effectiveness to ensure that appropriate modifications occur as required.
  • Conducts interviews and facilitates orientation, training, and mentoring on administrative processes and procedures for new staff working at the EOC
  • Provides technical assistance and training needs assessment for relevant stakeholders
  • Develops and maintain strategic partnerships with key stakeholders (government, partners and other non-profit organisations)
  • Assists the Project Manager, Polio EOCs with financial management and ensures EOCs budgets and resources is adequately tracked
  • Presents a professional demeanor at all times. Approaches others in a tactful manner. Reacts well under pressure
  • Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments
  • Performs any other duties assigned by Management

How to Apply

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