General IT and Telecoms

IT Support Analyst Jobs in Lagos

Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service.
Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically – thus turning the mobile phone into an electronic wallet.

Pagatech is recruiting to fill the position of:

Job Title: IT Support Analyst

Duration: 3-months fixed contract job.

Job Description 

  • IT Support Analyst will mainly be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
  • He/She will monitor and maintain the computer systems and networks of the organization.
  • It will include installing and configuring computer systems, diagnose hardware and software faults and solve technical and applications problems.

Knowledge and Skills Requirements

  • Bachelor’s degree with a minimum of a 2:1 in an analytical field such as information technology, computer engineering, computer science, etc
  • Must have completed the mandatory NYSC
  • Expert knowledge of Microsoft office is essential
  • Prior work experience gained in service desk or support desk is advantageous.
  • At least 2 years work experience
  • Experience in Networking, PC troubleshooting and diagnosing faults
  • Working with a Linux OS will be an advantage

Primary Responsibilities

  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Providing support, including procedural documentation and relevant reports;

Key Competencies:

  • Initiative
  • Self- driven and hardworking
  • Multitask and manage competing priorities
  • Good team player
  • Flexibility
  • Organized
  • Good communication and presentation skills
  • Ability to work under pressure and to strict deadlines

How to Apply
Interested and qualified candidates should send their cover letters and resumes to: resumes@pagatech.comEmail subject should be “IT Support Analyst Role”

Deadline  9th February, 2016. 

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