Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
We are recruiting to fill the position below:
Job Title: Senior Administrator
Location: Nigeria
Job Description
One of our employers in the IT industry is seeking to hire a Senior Administrator who will be responsible for handling first point escalation for all technical and process issues.
Requirement/Qualification
- Interested candidate should possess 3-5 Years work experience.
Responsibilities
- Provide technical subject matter expertise wherever required
- Ensure proper communication and quick resolution as a crisis manager
- Plan and schedule Changes, Coordinating with different stakeholders
- Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Hardware troubleshooting & Vendor coordination
- Prepare Weekly and monthly status reports
- Participate in business meetings with various stake holders on a need basis
- Take corrective actions based on the customer satisfaction surveys
- Work on the service improvement programs
- Effort estimation/reviews on need basis for new projects
- Training of new team members
- Able to work on Knowledge acquisition and updates to related documents
Skills & Competencies
Mandatory Skills:
- ITIL Asset-Config Management ITIL Ops, Infra ITIL Process monitoring and reporting, ITIL documentation
Language Skills:
- English Language
How to Apply
Interested and qualified candidate should send their CV’s to:jayasutha@ascentech.com.ng
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