Dresser-Rand, A Siemens Business, combines the Siemens and Dresser-Rand compressor product and services businesses. It expands our range of mission critical rotating equipment solutions and provides more choices in drivers for both compression and power generation applications.
The combination of Siemens and Dresser-Rand’s global service networks and competencies will enable faster responsiveness and service execution. With the extended population of installed equipment and increased services support network in more than 150 counties, we have the scale and reach to further enhance the quality and timeliness of our day-to-day aftermarket coverage.
To find out more information about our products, services, and opportunities please visit our website at www.dresser-rand.com!
Title: Spare Parts Advisor
Position Overview/Summary:
Basic Objective
To handle Inside Sales,spare parts transactions for Sub-Sahara Africa
Maintains consistent interface with
Comercial Manager
Branch/ Account Manager
Regional Sales Manager
Project Managers
Comercial In-house personnel for engineering, shipping, accounting, etc.
Dresser-Rand clients for general questions, complaints, comments
Freight forwarders and SC Managers
Position Qualifications (Required and Preferred):
Specialized Knowledge, Expertise, BL/or Abilities required
CRM On Demand
GSP Oracle
Microsoft Office package (Word, Excel, Access, Outlook, PowerPoint)
Good communication and writing skills including Public Speaking and Relations
Deal effectively and pleasantly with people (in person or via phone and written
communication) including clients, sales representative and D-R colleagues
Ability to work well under pressure and meet tight deadlines
Qualifications
A minimum of a Bachelor’s Degree, with a preference for a Bachelor’s degree in
Business Administration, Finance, Marketing, Engineering or a related field
Prior experience in order and backlog management, purchasing implementations and post production support is a plus
Strong Microsoft Office user and good business communication skill
Performance Criteria
A personal commitment to excellence and active support and participation in the Total Quality Process. Work effectively with others and contribute to the cohesiveness and cooperating among associates.
Actively participate in the learning of tasks and in the development of additional skill
Support company’s policies and affirmative action plans in accordance with Company policies
Decisions
Follow company procedure for entering & handling all parts quotation and order
Thoroughly review any documents or clients requirements prior to approval
Ensure client requests, comments, problems, etc., are routed promptly to the concerned
Position Responsibilities and Duties:
Prepare formal bids and proposals, using existing computer on-line system and available tools to prepare and enter quotes on an accurate and timely basis. Liaising and coordinating with Materials Center to establish timely submission of quotations and proposals.
Review and analyze client’s orders, resolve discrepancies with clients, agree on order requirements and processing these orders with the Materials Center in a timely manner. Preparing and sending the appropriate order acknowledgement to clients and ensuring that all requirements as stated on the orders are met.
On all quotes and orders under the incumbent’s controls, s/he will manage and administrate contract terms, letters of credit, shipping and export requirements. S/he will be responsible for review, verification, data entry, coordinating, expediting, and returned materials, and credit and clients complaints.
Coordinate with Materials Center to establish timely execution of all quotations and orders and to be the middle person responsible for sorting out any underlying issues.
Participate in client’s negotiations pertaining to pricing, non-standard T & Cs and export order coordination including L/C and 3rd party inspections.
Coordinate with Materials Center, as well as with the freight forwarders to ensure on-time delivery. Attend to client’s inquiries on order status; backlog order and shipment follow up. Maintain constant communication with clients and agents on the status of each order and updating them with the current shipping schedule.
Handle invoicing of client’s orders and liaise with related departments on purchases and shipment issues including reconciliation, payment, billing and collection. Assisting accounting in securing appropriate letters of credit prior to shipment. In the event of a delay in shipment, s/he is responsible to notify the client of the delay and secure letter of credit extensions.
Coordinate and support client’s inquiry relative to quality, including packaging, damaged goods, incorrect material, non-conformance etc and log the claims into Quality Turnback.
Conscientiously strive towards building an honest and sincere relationship with our clients. Provide ongoing client’s contact in support of field sales via the phone, fax, email or written communications. To resolve problems and promote goodwill, client’s visits and in house meetings may be required.
Follow up with sales rep and clients for parts opportunities via emails and phone and ensure order is booked within the month. Escalate to Material Centers or Account Manager for client’s concern and ensure this is resolved.
In addition, s/he will provide back-up coverage for the other Inside Sales Analyst when necessary. Also, s/he will assist the Manager in collating data for preparation of reports, graphs, measurement charts etc.
#LI-NR
Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.:
Dresser-Rand Is An Equal Opportunity Employer.
How to Apply
Click here to Apply Online
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