At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity.
We believe that the impact of information and communications technology should be measured by how many people can benefit from it. Huawei is a leading global ICT solutions provider.
Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields.
Job Title: Customer Service Manager
Job description
– Customer service management for smart phone, tablet, data card, mobile wifi, CPE, router, etc.
– Expand onsite service network coverage and logistics, optimize spare parts supply to meet TAT KPI
– Manage call center, social media support platform, service quality and customer satisfaction, increase service branding and awareness, gather service creative idea and implement
– Manage processes and business control of customer service, and proactively work with cross-groups to drive quick solution
– Expand onsite service network coverage and logistics, optimize spare parts supply to meet TAT KPI
– Manage call center, social media support platform, service quality and customer satisfaction, increase service branding and awareness, gather service creative idea and implement
– Manage processes and business control of customer service, and proactively work with cross-groups to drive quick solution
Desired Skills and Experience
- – Minimum BS/MS in Electrical Engineering, Computer Science, Information and Communication Technology or equivalent discipline
- – Successful experience to support service strategic design and decision
- – Strong communication and management skills
- – With positive and serious working attitude
- – 5+ years of experience in overall customer service management of mainstream brands, including service centers, spare parts, logistics, call centers, social media support, etc.
How to Apply
Interested and qualified candidates should Click here to Apply
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