Spectranet was awarded a License from the Nigerian Communications Commission in 2009 with the aim of promoting Internet Services in Nigeria. Over the last year Spectranet has assessed and evaluated different technologies and mediums which would facilitate in providing the best data services best suited for Nigeria.
Headquartered in Lagos with Management Consultancy and Technical Collaboration with the Infrastructure Development Company Group based at Singapore, Spectranet aims to be a leader in the Internet Services space in Nigeria.
We are recruiting to fill the position below:
Job Title: Executive – Shop Operation
Location: Lagos
Job Requirements
- Customer focused and result oriented personnel needed to fill in the Customer Service Department of Spectranet Limited. Candidates must possess a minimum of 2 years relevant experience in a customer service environment, with added advantage in the telecommunications sector.
Job Title: Call Centre Agent
Location: Lagos
Job Description/Requirements
- Customer focused and result oriented personnel needed to fill in the Customer Service Department of Spectranet Limited. Candidates must possess a minimum of 2 years relevant experience in a customer service environment, with added advantage in the telecommunications sector.
Location:
LagosJob Descriptions
- He/she should have good knowledge in Telecom domain Architecture
- Work on development and software industry.
- Automate reports as and when requirements received from business.
- Good Understanding of 4G ISP and Telecom operator business flow.
- Own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved
- Responsible for troubleshooting, and support of Internal and external customers.
- Plan Configurations, Housekeeping and testing.
- Update our ticketing system at required intervals with quality information, following operational guidelines.
- Proactively track and make escalations as appropriate .
- Engage other groups as required to ensure speedy resolution of Incidents and requirement.
- Produce the handover document at the end of each MIS, ensuring that all relevant information is included and update is of a high quality
- Manage appropriate communication to achieve excellence service experience during the operations handling
- Identify repeated problems and contribute in trouble shooting guides
Requirements
- Strong Knowledge and hands-on experience on Unix scripting and My SQL .
- Should be able to proactively identify,develop and automate the requirement .
- Strong Analytical and learning skill. Should be able to map the requirement against the system flow.
- Should be able to produce functional documents of MIS.
- Candidates must possess a minimum of 4 to 8 years relevant experience in the billing environment, with added advantage in the telecommunications sector.
- Graduate / Post Graduate
How to Apply
Interested and qualified candidates should send their CV’s & Cover letter to:hr@spectranet.com.ng quoting the job title “Executive – Shop Operations”
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