Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results
We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels
We are committed to excellence, service & integrity.
Job Title: Store Supervisor
Job Description
Job Duties/ Responsibilities/ Accountabilities
SALES LEADERSHIP
Partners with management to set sales goals and targets. Ensures team understands connection between store financial success and bonus programs.
Leads, promotes and coaches selling and cultivates an inspired selling culture with associates.
Maximizes sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs
Accountable for the prevention and resolution of customer issues by ensuring a high level of customer service is provided by associates
GENERAL LEADERSHIP
Accountable for services operations and takes on additional responsibilities in the absence of manager
Participates in the recruitment, hiring and onboarding processes for the services departments
Accountable for training and coaching operatives in all aspects of services and customer engagement
Partners with management to execute Performance Development Reviews (PDR’s) in a timely manner, ensures action plans are in place and follows up on development of operatives.
Achieves Customers goals and objectives by effectively managing and directing retail personnel, conducting store audits and effectively executing all retail projects
Establishes and maintains trade and Customer relationships by increasing brand representation and effectiveness
GENERAL ADMINISTRATION
Responsible for counting the safe, preparing and making daily bank deposits, completing, paperwork and keypunching cashier totals on a daily basis.
Maintains and sustains an efficient filing system for all relevant paperwork in line with company standards.
Accountable to maintain the day to day operation of the Cash on Delivery (C.O.D) process including reporting, transactions, payments and collections as per company policy
Facilitates the front office till procedures per policy
Monitors adequate inventory levels and places orders for all register and related supplies
Tracks all cash over/shorts, communicate results to management and follows up with associates
LOSS PREVENTION / PRIVACY
Follows proper store opening and closing procedures, including alarm checks and security walks
Proactively models and ensures team’s understanding of and adherence to all privacy policies and procedures
Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures
As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. As a key holder, this position is required to verify bag checks.
Qualification, Minimum Experience and Role Requirement:
A minimum of Bachelors’ degree in any relevant discipline
Minimum of 3 years’ relevant experience especially in the retail industry with 1 year supervisory experience
Membership of a reputable and relevant institution
How to Apply
Click Here to Apply Online
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