Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
Job Title: Tools and Methods Engineer Job stage 5
Company: Ericsson
Req ID: 119377
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Summary
The main purpose of the Tools and Methods Engineer is to design tools supporting service deliveries and also to identify new business opportunities for Ericsson in the given service area. The Tools & Methods Engineer participates in the following activities of the product development lifecycle: analyzing initial requirements and business needs, specifying functionality, verifying software solutions, supporting tool users and to provide marketing support and competence development related to them. The responsibility is further to ensure that all solution deliveries to customers are made in a professional manner, achieving customer satisfaction and securing profitability for Ericsson. In addition to service delivery the Tools and Methods Engineer shall assist in developing new services within this and other areas. The Tools and Methods Engineer shall also seek to identify sales opportunities and generate repeat business while working on assignment.
Responsibilities & Tasks
- Analyses of service delivery tools as needed
- Defines and develops the required tools and methods
- Trains and supports end users of the tools
- Improves service delivery processes
Position Qualifications
Core Competences:
- Presentation and communication skills
- Problem solving and Strategic Thinking
- Consultative selling skills
- Planning and Organizational skills
- Teamwork and Collaboration
- Project Management skills
- Administrative skills
- Ericsson knowledge
- Service delivery process
- Creating & Innovating
- Entrepreneurial & Commercial Thinking
- Analyzing
- Learning & Researching
- Delivering Results & Meeting Customer Expectations
- Minimum Qualifications & Experience Requirements:
- Bachelors Degree in IT
Preferred Qualifications & Experience Requirements:
- Analytical
- Organizer and planner
- Cooperative
- Responsiveness
- Consultative approach
- Good communicator
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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
How to Apply
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