Ongoing Recruitment at Marriott International April 2016

Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position below:

Job Title: Executive Housekeeper

Location: Lagos 
Schedule: Full-time 
Position Type: Management
Job Category: Housekeeping

Job Description
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide.

If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

• Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.
• Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
• Completes inspections and holds people accountable for corrective action.
• Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Core Work Activities
Managing Housekeeping Operations:

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs:

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service:

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities:

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  

Click here to apply online




Job Title: Executive Sous Chef 
Location: Lagos

Job Descriptions
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. 

You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you. 

Job Summary

• Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions.
• Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility.
• Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced.
• Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.
• Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.

Core Work Activities 
Assisting in Leading Kitchen Operations for Property:

• Provides direction for all day-to-day operations.
• Understands employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Ensures property policies are administered fairly and consistently.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Demonstrate new cooking techniques and equipment to staff.

Setting and Maintaining Goals for Culinary Function and Activities:

• Develops and implements guidelines and control procedures for purchasing and receiving areas.
• Establishes goals including performance goals, budget goals, team goals, etc.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Manages department controllable expenses including food cost, supplies, uniforms and equipment.
• Participates in the budgeting process for areas of responsibility.
• Knows and implements the brand’s safety standards.

Ensuring Culinary Standards and Responsibilities are Met:

• Provides direction for menu development.
• Monitors the quality of raw and cooked food products to ensure that standards are met.
• Determines how food should be presented, and create decorative food displays.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with food handling and sanitation standards.
• Follows proper handling and right temperature of all food products.
• Ensures employees maintain required food handling and sanitation certifications.
• Maintains purchasing, receiving and food storage standards.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Ensuring Exceptional Customer Service:

• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Managing and Conducting Human Resource Activities:

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Ensures employees are treated fairly and equitably.
• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
• Administers the performance appraisal process for direct report managers.
• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
• Observes service behaviors of employees and provides feedback to individuals and or managers.
• Manages employee progressive discipline procedures for areas of responsibility.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Additional Responsibilities

• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.

Candidate Profile
Education and Experience:

• High School Diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.
• Or 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in te culinary, food and beverage, or related professional area.

Click here to apply online






Job Title: Manager – System
Ref No: 16000HY7
Location: Lagos
Job Category: Information Systems & Technology
Position Type: Management
Schedule: Full-time

Job Description

• You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience.
• You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.
• You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

• As a member of the property management staff, contributes advanced knowledge and skill in Management Information Services (MIS) and general hospitality business knowledge to support the property and technology Information Resources objectives.
• Position is for MIS planning, decision-making, implementation, and maintenance.
• May interfaces with vendors, owners, Executive Committee and property staff.

Additional Responsibilities:

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.

Candidate Profile
Education and Experience

• BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position.
• Previous experience in IR Global Field Services or Marriott Systems Support desirable.
• System-related professional certifications desired.

Core Work Activities 
Ensuring Client Technology Needs are Met:

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Manages projects and activities related to MIS.
• Monitors, ensures and manages the acquisition and maintenance of property based systems.
• Analyzes information, identifies current and potential problems and proposes solutions.
• Maintains, inspects and repairs equipment.
• Inspects and ensures the maintenance of the equipment or the environment.
• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.
• Ensures solutions are consistent with the client’s needs and brand specific IR environment.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
• Consults on specific application issues or hardware/software problems.
• Provides feedback on application functional performance and system performance.

Managing Projects and Policies:

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Monitors processes and evaluates information according to SOP and LSOP requirements.
• Enforces IR policies and standards protecting company hardware, software and other resources at the property.
• Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals:

• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
• Determines priorities, schedules, plans and necessary resources to ensure completion of any MIS projects on schedule and according to specification.
• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Ensures proper asset management.
• Performs on-site monitoring of all projects.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.

Demonstrating and Applying Information Resources Knowledge:

• Keeps up-to-date technically and applies new knowledge to your job.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Provides technical expertise and support.

Click here to apply online






Job Title: Resident Manager
Ref No: 16000278
Location: Lagos 
Job Category: Management-Operations
Position Type: Management
Schedule: Full-time

Job Description

• You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience.
• You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.
• You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

• Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, BusinessCenter, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention.
• Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
• The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

Candidate Profile
Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Core Work Activities
Managing Property Operations:

• Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
• Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
• Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
• Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
• Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
• Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Reviewing reports and financial statements to determine Rooms operations performance against budget.
• Communicating a clear and consistent message regarding departmental goals to produce desired results.

Leading Operations Teams:

• Ensuring employees are treated fairly and equitably.
• Celebrating successes and publicly recognizes the contributions of team members.
• Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Making and executes the necessary decisions to keep property moving forward toward achievement of goals.

Managing Relationships with Property Stakeholders:

• Attending owners meetings and provides meaning or context to the rooms operational and financial results.
• Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.

Managing Profitability:

• Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
• Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
• Focusing on maintaining profit margins without compromising guest or employee satisfaction.
• Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.

Managing the Guest Experience:

• Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
• Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Ensuring core elements of the service strategy are in place to produce the desired results.
• Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
• Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Click here to apply online




Job Title: Dir-Engineering
Ref No: 1600027L
Location: Lagos 
Job Category: Engineering and Facilities Maintenance
Position Type: Management
Schedule: Full-time

 Job Description 
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

• Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.
• Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.
• Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance.
• Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.

Core Work Activities
Managing Engineering Operations and Budgets:

• Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership.
• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.
• Administers service contracts to support property needs.
• Ensures fire crew has complete understanding of all procedures, equipment and alarms.
• Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).
• Manages and controls heat, light and power.
• Develops an engineering operating strategy that is aligned with the property/brand’s business strategy.
• Develops and manages Engineering budget.
• Ensures integration of departmental goals in game plans.
• Oversees execution of long term preventative maintenance and 10 year asset protection plans.
• Reviews financial reports and statements to determine how Engineering is performing against budget.
• Addresses potential areas of concern and proposing solutions to owners in a proactive manner.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Supervises construction to ensure timely completion of projects within budgetary guidelines.

Maintaining Engineering Standards:

• Ensures compliance with state, local and federal regulations.
• Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems).
• Ensures building and equipment licenses, permits and certifications are current.
• Ensures property policies are administered fairly and consistently.

Managing Profitability:

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Monitors and manages the payroll function.
• Manages department’s controllable expenses to achieve or exceed budgeted goals.
• Participates in the development of department’s capital expenditure goals; manages projects as needed.
• Participates in the budgeting process for areas of responsibility.
• Prepares weekly and period end P&L critiques.
• Understands the impact of department’s operation on the overall property financial goals; educates staff on details as appropriate.
• Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.

Conducting Human Resources Activities:

• Ensures employees are treated fairly and equitably.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Celebrates successes by publicly recognizing the contributions of team members.
• Resolves guest problems and complaints.
• Brings issues to the attention of Human Resources as necessary.
• Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.

Candidate Profile
Education and Experience:

• High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
• Or 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

Click here to apply online