Standard Chartered Bank is a leading international bank, with more than a 150-year history in some of the world’s most dynamic markets.
We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East.
With 1,600 branches and offices in 70 countries, we offer exciting and challenging international career opportunities.
Job Title: Branch Sales & Service Executive, Point Road
Job description
Business
To acquire, grow and deepen customer relationships in the Personal Client Banking segment and BB segment through excellent service delivery, with special focus on the analysis of their personal , financial as well as investment needs and objectives
Good knowledge/awareness and understanding of Retail Products and the Group’s business strategy and model.
Processes
* Attend to customer sales/enquiries
* Evaluate customer needs and provide advice as to products required
* Cross sell bank’s products to current/potential customers
* Carry out effective sales and Relationship management through direct sales and referrals
* Grow and manage customer base in the Personal Portfolio segment
* Complaint handling and resolution
People and Talent
In consultation with wealth Management Team,implement sales and service process to achieve committed targets for incremental business from existing wealth customers.
Provide truly professional customer service to achieve a high level of customer satisfaction and retention by – Consistently adhering to local and international service standards
Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner.
Risk Management
Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers and ensure money laundering requirement are complied with.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
How to Apply
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