Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import/distribution division; the former has a large network of retail outlets in Uganda.
We are currently seeking to employ suitably qualified candidates to fill the position below:
Job Title: Help Desk Administrator
Location: Lagos
Job Description
- Ensure that all the service calls received from clients are recorded in the system immediately, all the time.
- Assigning calls to the engineers and ensure that all call requests are responded to within 2 hours.
- Monitor the Engineers to ensure that calls are completed within 4 hours
- Ensure that all service related paper work is duly signed by the customer and up-to-date to facilitate revenue collection.
- Send to the Service Manager, Unit Managers and the Managing Director the daily Engineer performance report, showing calls received, their status and the scheduled calls for the following day
- Booking of spare parts, consumable, warranty issues and liaise with the Logistics to ensure quick delivery and installation by engineers where necessary
- Maintain a quarterly preventive maintenance schedule for all contract client and ensure that they are completed
- Generate monthly client meter sheets and facilitate billing by the Finance department and work with them to ensure that all customers are billed on time
- Generate, Maintain and be accountable for all necessary procedures and paper work related to the help desk day to day running for reference by the rest of the company.
- Maintain detailed knowledge of the company’s products.
- Maintain working hours to ensure timely dispatch of engineers, logging of warranty issues, spares and consumables with logistics department, monthly billing of client and reporting.
- Identify certifications that shall assist you in your day to day job – seminars, trainings Helpdesk, Customer service and IT
- Undertake other duties as may be delegated
Qualifications
- Degree in IT
- Professional qualification will be an added advantage
Experience:
- 1 Year experience in a similar position
Skills:
- Good organizational and analysis skills
- Aggressive and Result Oriented
- Able to meet deadlines
- Leadership skills
- Self-motivating and requires little supervision
- Willing to go above set goals to achieve high level of performance
Personal Attributes:
- Ability to work under pressure
- Trustworthy & Honest
- Team player
- Willing to go above set goals to achieve high level of performance
- Self-motivating and requires little supervision
- Strong interpersonal and customer relation skills
Performance Standards:
- Sending daily, weekly and monthly reports to the Service, Unit Managers and Managing Director
- Response and closure to escalation issues in the different units
- Ensure financial records relating to clients- both on and off contract – are up to date by forwarding necessary documents for calls/jobs done to the finance department for billing
- High level of assessment and organizational skills
- High level of commitment, accuracy and integrity in the job
Job Title: Telephone Counsellor
Requirements
Location:
LagosRequirements
- A valid counseling license and a Bachelors degree.
- Knowledgeable about telephone counseling and delivers the counseling in an efficient and responsive manner.
- Ability to perform initial assessment, intervention and referral of counseling services as well as complete timely follow-up calls to clients when necessary.
- Maintain confidentiality
- Ability to respond to crisis calls efficiently
- Maintain complete records of work performed through case notes, forms and database entries.
- Adheres to the applicable laws, rules and regulations governing the industry as well as the rules of the corporate client.
Job Title: Billing Manager
Job Descriptions
Location:
LagosJob Descriptions
- This position is responsible for leading and planning the billing operations for a 15 person department.
- The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets.
- This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.
Responsibilities
- Oversee and streamline billing and collections processes
- Month-end closing of the billing group information
- Plan and implement quality assurance for all processes
- Special program/billing planning and implementation
- Personnel development; staff meetings
- Staffing discussions and planning/interviews; Team building
- Field Operators’ problem escalation and customer service
- Assist with the implementation of a new billing system
Qualifications
- Degree in Accounting/Finance/Business Management preferred
- Proven ability to perform strategic planning and priority setting for a billing department
- Proven track record for improving process efficiencies and solving problems
- Strong leadership skills with an ability to motivate direct reports
- Detail oriented with an Accounting background
- Excellent communication skills both written and verbal, and internal personal skills
- Excellent analytical and problem solving skills
- Ability to manage multiple projects concurrently
How to Apply
Qualified and interested candidates should send their CV’s/applications to:gileadpharm@gmail.com
Note: Only Shortlisted Applicants will be contacted
Deadline:
23rd July, 2016.
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