What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As Reservations Agent, you will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
* Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
* Identify new contacts and pass sales leads on to the relevant sales team. , develop sales leads, and respond to sales opportunities in order to maximise revenue
* Produce quotations and written confirmation to all clients
* Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
* Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
* Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
* Ensure delivery in quality in processing guest requests and bookings.
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As a Masseuse, you are responsible for performing the following tasks to the highest standards:
* Attending Hilton Trainings and monthly departmental meetings as required.
* To ensure high standards of cleanliness in the department
* To report any maintenance issues to Recreation Manager.
* Assist in all areas of the operations as requested by Recreation Manager.
* To be fully aware of current and future services offered by the hotel.
* To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
* Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail.
* Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
* Accurately process all billing and posting for spa and retail services: report any overages and shortages to Recreation Manager.
* Accurately explain spa treatment menu and packages to guests
* Greet and welcome all incoming and outgoing guests and staff in accordance to hotel Standards.
* Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
* Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms.
* Ensure stocking of water and other beverages and set up and break down of beverage and fruit station.
* Assisting guest and providing personal training session, if necessary.
* Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates.
* To ensure audio-visual equipment is well maintained and in good condition.
* To ensure high standards of cleanliness in the department.
* Provides courteous and efficient guest service from point of arrival through check out. Orient the guests through our Fitness facility, greets guests and provides personal guest service.
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
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