Latest Banking Job Opportunities in Nigeria at Standard Chartered Bank Nigeria 5th May 2016

Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: Business Development Executive, Business Banking
  
Location: Victoria Island, Lagos

Key Roles and Responsibilities
Onboard NTB Business Clients:

  • Onboard NTB potential clients with multiple product needs (e.g. BIL, BOD, Comm. Mort/LAP, TWC, Transaction Banking, High value CASA and/ or complex KYC processes)
  • Engage NTB clients via leads sourced from sources like Supplier & Buyer ecosystem, Alliances, Targeted lists and Branch catchment with full range of BC products; Also handle client-led requests via ATL/online pull
  • Ensures that the applications meet the required standard.
  • Perform Dectica AOC checks (where applicable) on applications submitted for review.
  • Ensure the anomalies / errors / omissions are attended to before submitting the application to Loan Centre for further review / processing.

Other Responsibilities
Business Development:
Prepare & set up:

  • Receive leads from leads management system – NTB from Ecosystem B2B Business Development (Buyers / Suppliers), BC Online/ BC Client Centre;
  • Conduct research and preparation on client lead, and prepare bank proposition

Prepare all documents (digital) required for account opening and pre-fill forms where possible:

  • Sources of Leads
  • Suppliers / Buyers ecosystem
  • Introducers
  • Paid referrals
  • Targeted Business lists (Paid databases, Events based lists, catchment specific lists)
  • ATL/ Online
  • Alliances

Call/meet, deep sell (in person):

  • Call or meet in person (ensure Business Banking Team joins if high value client)
  • Listen and determine further needs
  • Communicate the proposition
  • Acquire clients with anchor products
  • Set up KYC needs with KYC centre
  • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

NTB: On-board, Activate and pass on (remote):

  • On-board, activate as per the 90 day plan
  • Prepare and pass on Client into interacting with the bank via Online, Client Centre, Branch and possibly Business Banking Team if high value client
  • Ask for referrals

Policies and Guidelines
Reports:

  • To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
  • Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

Anti Money Laundering / KYC / CDD:
Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

  • Identifying your customer,
  • Knowing your customer,
  • Reporting suspicions,
  • Safeguarding records and
  • Not disclosing suspicions to customers.

Group Compliance Performance Objectives:

  • Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
  • Completion of all mandatory risk and compliance training including e-learning within stated timeframes
  • Proactive identification of risks and concerns, including escalation to all relevant stakeholders
  • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

Projects:

  • To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

Key Relationships
(Internal & External) Internal:

  • Senior Relationship Managers, RMs and peers in Retail Clients
  • Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
  • Branches
  • Group Internal Audit

External:

  • Clients

Contributes To:

  • The overall success of Retail Banking Nigeria

Qualifications and Skills
Know How and Experience:

  • Min of 2 years Sales experience in Business Banking/SME
  • Good working knowledge of the bank’s operating systems.
  • Good communication and inter-personal skills.
  • Good working knowledge of the Bank’s products and services.
  • Good PC skills.
  • Product broadening
  • Understanding of businesses and financials
  • Enhanced multi-product BC knowledge
  • Market and competition knowledge
  • Client engagement
  • Presentation and soft skills tailored to engaging business owners
  • Closing deals
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions
  • Journey completion
  • Understanding of BC KYC/CDD principles.



Click here to apply online



Location: Abuja

Job Purpose

  • Driving the implementation of the Regional Sales strategy to ensure growth of the region Business Clients book through innovative leadership of the region’s Business Clients Acquisition team.

Key Roles and Responsibilities
AML & CDD: 

Ensure that the Money Laundering requirements are followed as follows:

  • Take all reasonable steps to verify and identify our customers
  • Retain adequate records of identification, account opening and transactions
  • Make prompt reports of suspicious transactions using the right internal channels
  • Raise awareness of Money Laundering prevention by training all staff/attending training sessions
  • Ensure that complete CDD and AML process is applied when selling , and opening the accounts,

Onboard NTB Business Clients:

  • Onboard NTB potential clients with multiple product needs (e.g. BIL, BOD, Comm. Mort/LAP, TWC, Transaction Banking, High value CASA and/ or complex KYC processes)
  • Engage NTB clients via leads sourced from sources like Supplier & Buyer ecosystem, Alliances, Targeted lists and Branch catchment with full range of BC products; Also handle client-led requests via ATL/online pull
  • Ensures that the applications meet the required standard.
  • Perform Dectica AOC checks (where applicable) on applications submitted for review.
  • Ensure the anomalies / errors / omissions are attended to before submitting the application to Loan Centre for further review / processing.

Other Responsibilities
Business Development

Provide leadership to the Business Clients Acquisition team to carry out the following responsibilities:

Prepare & set up:

  • Receive leads from leads management system – NTB from Ecosystem B2B Business Development (Buyers / Suppliers), BC Online/ BC Client Centre;
  • Conduct research and preparation on client lead, and prepare bank proposition
  • Prepare all documents (digital) required for account opening and pre-fill forms where possible
  • Sources of Leads:
    • Suppliers / Buyers ecosystem
    • Introducers
    • Paid referrals
    • Targeted Business lists (Paid databases, Events based lists, catchment specific lists)
    • ATL/ Online
    • Alliances

Call/meet, deep sell (in person):

  • Call or meet in person (ensure Business Banking Team joins if high value client)
  • Listen and determine further needs
  • Communicate the proposition
  • Acquire clients with anchor products
  • Set up KYC needs with KYC centre
  • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

NTB: On-board, Activate and pass on (remote):

  • On-board, activate as per the 90 day plan
  • Prepare and pass on Client into interacting with the bank via Online, Client Centre, Branch and possibly Business Banking Team if high value client
  • Ask for referrals

Policies and Guideline
Reports:

  • To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
  • Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

Anti money Laudering / KYC / CDD
Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

  • Identifying your customer,
  • Knowing your customer,
  • Reporting suspicions,
  • Safeguarding records and
  • Not disclosing suspicions to customers.

Group Compliance Performance Objectives:

  • Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
  • Completion of all mandatory risk and compliance training including e-learning within stated timeframes
  • Proactive identification of risks and concerns, including escalation to all relevant stakeholders
  • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

Projects:

  • To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

Key Relationships
Internal:

  • Senior Relationship Managers, RMs and peers in Retail Clients
  • Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
  • Branches
  • Group Internal Audit

External:

  • Clients

Contributes to:

  • The overall success of Retail Banking Nigeria.

Qualifications and Skills
Know How and Experience:

  • Min of 5 years Sales experience in Business Banking/SME
  • Good working knowledge of the bank’s operating systems.
  • Good communication and inter-personal skills.
  • Good working knowledge of the Bank’s products and services.
  • Good PC skills.

Product broadening:

  • Understanding of businesses and financials
  • Enhanced multi-product BC knowledge
  • Market and competition knowledge

Client engagement:

  • Presentation and soft skills tailored to engaging business owners
  • Closing deals
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions

Journey completion:

  • Understanding of BC KYC/CDD principles


Click here to apply online





Job Title: Digital Banking Officer
    
Location: Lagos

Job Descriptions

  • To support Retail Workbench; testing, field mapping, device configuration & updates; trainings and adoption drive including tier 1 support.
  • Support digital banking channels; ensure optimal and maximum uptime is maintained and escalate downtime to appropriate units for speedy resolution.
  • To ensure all digital channels complaints have gone through sufficient examination, analysis, escalation and reflection, and if possible, rectification by applicable parties.
  • Participate in testing and quality assurances for key digital projects and ensure successful transition to production.
  • To organize periodic trainings on digital banking activations by frontlines, digital interns and digital champions; and to facilitate Day-1-Readiness (D1R) training as organised by Learning Academy.

Key Roles and Responsibilities

  • Ensure timely and accurate MIS and dashboard reporting to drive digital activations and workbench adoption.
  • Liaise with the branches, call centre and CEPG for digital banking registrations (online Banking, estatement, SMS Alerts and SC Mobile).
  • Support implementation of new projects and change request ( i.e. approved enhancements across digital channels).
  • To provide ongoing technical support on bill payment complaint and resolution by maintaining high quality service in the following areas: ease of contact, sincere and professional attitude, prompt acknowledgment and reply to emails (meet pre-defined Service Standards), proper handling of queries, requests and complaints (e.g. offering reasonable and effective solution) and clear communication.
  • Identify business / improvement opportunities and report complaint which require special attention and recommend preventive measures to line manager.
  • Monitor daily operations of Alternate Channels and identify improvement areas for reengineering to ensure delivery of efficient and high quality service to customers.
  • Manage Digital Channels process notes and operating instructions, with configuration management to ensure easy retrieval and safe keeping
  • Active involvement with the Wealth Management and BC teams and the branch network to effect channels synergy.
  • Work closely with the country ITO, Procurement and Finance teams on service level management
  • Research local and global trends to improve service offerings to our customers
  • Monitor competition and keep abreast of the channel offerings/service developments.
  • Maintain a good working relationship with our vendor partners to enable improved service levels and deliverables.

Key relationships
Internal:

  • Branches (Digital Cluster Champion, Digital Banking Champions & Frontline Officers)
  • ITO
  • Learning Academy
  • Account Services (Spoke & Hub)

External:

  • Group Digital Banking Team
  • Group Retail Workbench Team
  • Digital Channels Vendors e.g. Etranzact, Interswitch, SAP

Qualifications and Skills

  • Understanding of digital channels operations and services.
  • Excellent verbal communication and interpersonal skills.
  • Excellent complaint handling skills.
  • Knowledge of Microsoft  office especially Excel.


Click here to apply online




Job Title: Business Development Executive, Priority
 
Location: Lagos, Nigeria

Job Purpose
Onboard NTB Priority Clients:

  • Onboard NTB potential clients with multiple product needs (e.g. Wealth Management, Wealth Management OD, Mortgage)
  • Engage NTB clients via leads sourced from sources like agency, alliances and owners of our Supplier & Buyer ecosystem
  • Ensures that the applications meet the required standard.
  • Ensure the anomalies / errors / omissions are attended to before submitting the application to BOO Centre/Credit for further review / processing.

Key Roles and Responsibilities
A.) Business Development:

1.) Prepare & set up (remote):

  • Receive leads from leads management system – NTB from Alliances, Agency or Priority Centre
  • Conduct research and preparation on client lead and prepare Bank’s proposition
  • Prepare all documents (digital) required for account opening and pre-fill forms where possible

2.) Sources of Leads:

  • Owners of CC and BC companies and top management staff of C&IC Companies
  • Introducers
  • Paid referrals
  • Alliances

3.) Call/meet, deep sell (in person):

  • Call or meet in person
  • Listen and determine further needs
  • Communicate the proposition
  • Acquire clients with anchor products
  • Set up KYC needs with KYC centre
  • Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

4.) NTB: On-board, Activate and pass on (remote):

  • On-board, activate as per the 100 day plan
  • Prepare and pass on Client into interacting with the Bank via Online, Client Centre and Branch
  • Ask for referrals

5.) Policies and Guidelines:
Report:

  • To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
  • Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

B.) Anti Money Laundering / KYC / CDD:
Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

  • Identifying your customer,
  • Knowing your customer,
  • Reporting suspicions,
  • Safeguarding records and
  • Not disclosing suspicions to customers.

C.) Group Compliance Performance Objectives:

  • Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
  • Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
  • Proactive identification of risks and concerns, including escalation to all relevant stakeholders
  • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

D.) Project:

  • To participate and contribute to the upcoming projects of the Department to ensure timely and smooth implementation

Key Relationships (Internal & External)
Internal:

  • Senior Relationship Managers, RMs and peers in Retail Clients
  • Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
  • Branches
  • Credit
  • Wealth Management team
  • Group Internal Audit

External:

  • Clients

Contribute to:

  • The overall success of Retail Banking Nigeria.

Qualifications and Skills
Know How and Experience:

  • Min of 2 years experience in Sales/acquisition/new business
  • Good working knowledge of the Bank’s operating system
  • Good communication and inter-personal skills.
  • Good working knowledge of the Bank’s products and services.
  • Strong analytical skills & Product broadening
  • Understanding of Wealth Management and Retail products
  • Enhanced multi-product knowledge
  • Market and competition knowledge
  • Client engagement
  • Presentation and soft skills tailored to engaging
  • High Value clients
  • Closing deals
  • Communication skills
  • Negotiation and objection handling

Journey completion:

  • Understanding of Priority KYC/CDD principles


Click here to apply online


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