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General Recruitment / Consulting

Latest Jobs in a Baking Industry in Nigeria

Skill Enhancement Centre (SENCE) Limited – Our Client, a Baking Industry needs the service of a Customer Service Officer whose responsibility is to serve customers by providing product and 
service information; and also resolve product and service problems.

We are recruiting to fill the position of:

Job Title: Customer Service Officer
Location: 
Nigeria
Job Description

Essential duties and responsibilities include the following. Others may be assigned:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Process orders, forms, and requests
  • Organize workflow to meet client timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage client’s records
  • Obtain and evaluate all relevant information to handle product inquiries.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Competencies:

  • Service Oriented: Treats customers courteously, responds to customer requests in a timely manner.
  • Proactive: Proactively identifies customer needs
  • Problem solving: Takes responsibility to resolve customer complaints.
  • Flexibility/Adaptation – Demonstrates flexibility in work practices, procedures or processes; Shares information, resources, and ideas and works actively to resolve conflict to a positive outcome. – Adapts to change, open to new possibilities, handles pressure and adjust plans to meet changing needs.
  • Emotional Control: Ability to maintain a rational and objective demeanour when faced with stressful or difficult situations or client

Knowledge and skill Requirement

  • Applicant is required to have 2 years progressive customer service or direct marketing experience.
  • Ability to work well under pressure and be able to juggle many projects simultaneously.
  • Excellent interpersonal skills
  • Excellent communication skills.
  • Smart and fast thinker, able to handle unexpected situations.

Person Specification:

  • Exposed
  • Passionate for customer satisfaction
  • Problem solver
  • Meticulous
  • Flexible
  • Quality conscious
  • Time conscious


How to Apply 

Click here to apply 



Job Title: Marketer
Location:
 Lagos, Nigeria
Job Description

Essential responsibilities are listed below. Others may be assigned: 

  • Take step to measure , enhance, and enrich the position and image of Organization through various goals and objectives
  • Ensure brand messages are consistent
  • Gather and analyse customers insights
  • Nurture and enrich all external perception of the company and growth of market share
  • Engage consumers on social media
  • Deepen relationship with all media to ensure the most effective messaging and positioning of Organization
  • Lead all areas of content generation and production across all media platform
  • Collaborate with sales to develop strategic partnership activities and implement the execution framework and strategic plan on identified opportunities
  • Develop and lead a marketing team that will develop, execute new concepts, business models, channels and partners to position Organization as innovator and leader
  • Plan marketing and branding objectives
  • Expand product solutions and offerings
  • Prepare marketing strategies alongside subordinate staff
  • Analyse marketing trends and recommend changes to sales campaign
  • Prepare and adhere to budgets
  • Oversee creation and delivery of press releases advertisements and other marketing materials
  • Design print ads and publications

Knowledge and skill Requirements

  • A university degree in a management field
  • Research and report writing skill
  • Demonstrated ability to lead and manage a successful sales focussed team
  • Must be IT savvy
  • Excellent Financial and Business acumen
  • Clear strategic mindset and analytical
  • Networking skills
  • Persuasive skill
  • Ability to communicate, present and negotiate at all levels
  • Ability Identify Customer Needs and Challenges
  • Not less than 5 years marketing experience in a related industry
  • Professional certification is an added advantage
  • Excellent attention to details
  • Ability to design promotion with its modalities in place
  • Marketing and project development skill
  • Prospecting skill and sales planning
  • High level contract negotiation experience

Competencies:

  • Analytical- Being analytical. Having knowledge of vast amount of data available and use data in revealing consumer behaviour
  • Critical thinking – Ability to analyse situations or statements and determine their validity use of critical thinking to breed creative thinking to solve problems
  • Project Manager – Skill in team building and utilising resources to achieve set goals
  • Networking System – Ability to integrate systems and see how the relationship between all the parts of the marketing plan work and mange them effectively
  • Technical Savvy – Ability to use the social media and IT to engage customers and deliver service
  • Team work- Ability to comfortably collaborate with clients and colleagues as a team

Person specification:

  • Quality conscious
  • Creative
  • Flexible
  • Passionate for customer service
  • Team worker
  • Exposed
  • Time conscious
  • Problem solver


How to Apply 

Click here to apply 

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