Career Opportunity at Business Connexion

Business Connexion is an IT Consulting and outsourcing company. We are recruiting two Customer Engineers in Lagos, Nigeria.


Job Title: Customer Engineer


 
Purpose
To provide more routine hardware service, or ‘remote’ diagnostic activities under supervision.
 
Accountabilities
Operations
Maintain the relevant client’s Service Level Agreement (SLA)
Ensure to follow correct call logging and escalation procedures
Be aware of changes in client’s strategic objectives and ICT requirements
Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies
Ensure to keep current with the relevant technology requirements, including training
Ensure to use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
 
Customer
To adhere to relevant on-site customer requirements
Strive for client satisfaction and compliments
Key Relationships / Stakeholder relationships
Service Delivery Manager, BCX Competency Centres, BCX Delivery Team, Client Employee/Users, Team Leader, Supervisor
EDUCATION
Completed NDiploma in Information Technology
Minimum Certifications/Accreditations
Certification: A+, N+, MCSE, MCITP
EXPERIENCE
Technical: Competent contributor that can work without supervision in the Technical Support area, with a minimum experience of between 2 and 4 years. Requires detailed knowledge of theories and practices related to the technical field and limited knowledge of other functions.
Leadership: Not required for this role.
Operational: Experience within one main sector (AMS). Managed small projects. Has exposure to cross-cultural experiences.
Stakeholder Engagement: Represented multiple or larger groups of internal and external stakeholders on individual contributor level.
Essential behavioural success factors
Examining Information
Documenting Facts
Interpreting Data
Interacting with People
Articulating Information
Showing Composure
Team Working
Meeting Timescales
Important behavioural success factors
Adopting Practical Approaches
Providing Insights
Establishing Rapport
Making Decisions
Conveying Self-Confidence
Resolving Conflict


How to Apply

Click Here to Apply Online


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