Fresh Bank Job Vacancies 1st June 2016

• Academic or Professional Education/Qualifications: Professional Qualification in Business Management /  Human Resources
• Licences and Certifications/accreditations: Desirable – Professional certifications in HR
• Bank training: Not Applicable
• Languages: English

Job Description

• The role holder will be the interface between business and HR and will be responsible for formulating and delivering the relevant HR agenda for Retail Banking & Corporate Affairs, Brand & Marketing (CAB&M), creating an effective, efficient organisation where maximising performance and engagement is at the heart of every interaction.
• Partnering with relevant business heads, senior managers, functional partners and stakeholders, the role holder will drive and enable sustainable business performance.
• The role holder will need to manage people processes, ensuring levels of capabilities and performance are aligned with current and future business requirements and also deliver appropriate and relevant HR advice, ensuring that this is in line with the overarching business strategy, governance processes and risk appetite.

Key Roles and Responsibilities
Strategy:

• Partner with the relevant senior managers, business heads, functional heads and stakeholder to drive and enable sustainable business performance.
• Create an effective, efficient organisation where maximising performance and engagement is at the heart of every interaction in order to enhance capability and mitigate people-related risks.
• Develop an efficient, effective organisation, where maximising performance and engagement is central to all interactions in order to mitigate people-related risks and enhance capability.
• Ensure high performance and consistent deliver of the relevant people agendas across through building effective working relationships with relevant HR colleagues across the business.
• Manage people processes (performance, reward, resourcing and talent) to ensure levels of capabilities and performance satisfy current and future requirements of the business
• Formulate and deliver the relevant Country HR agenda for Retail Banking & Corporate Affairs, Brand & Marketing (CAB&M).
• Ensure that the Country HR agenda for Retail Banking & Corporate Affairs, Brand & Marketing (CAB&M) is well aligned with the Global HR agenda for Retail Banking & Corporate Affairs, Brand & Marketing.
• Deliver appropriate and relevant HR advice, ensuring that this is aligned to the overarching business strategy, governance processes and risk appetite.
• Develop the HR strategy and people priorities that enable sustainable performance and growth of Retail Banking & Corporate Affairs, Brand & Marketing (CAB&M) across the Country.
• Identify, prioritise and build organisational capabilities, processes and behaviours to drive the Country wide Retail Banking & Corporate Affairs, Brand & Marketing (CAB&M)’s  strategy
• Continuously review the relevant operating models to align these with the overall business strategy, using all available data to sasses effectiveness, demonstrating proactively in surfacing and securing resolution to points of misalignment

Business Partnership:

• Proactively form credible relationships to influence relevant decision-making
• Support, Engage with and coach relevant stakeholders in configuring and deploying people policies, processes and products processes to drive business performance and engagement
• Act as a change agent and key enabler to help drive global and/or Retail Banking & CAB&M specific change initiatives with stakeholders and wider teams
• Drive and coordinating ad hoc projects and deliverables that relate to the Retail Banking & CAB&M’s ’ people agenda
• Drive Country wide performance and measurement requirements  to support business deliverables
• Collaborate with relevant HR stakeholders on all people related matters across [Retail Banking & CAB&M (e.g. P3, Talent Management and Mobility) to drive consistency of functional strategies, processes and messages at regional/country level.
• Represent and champion HR in all interactions with business stakeholders, and in turn represent the Retail Banking & CAB&M’s ’ agenda and priorities to the wider HR Community as well as providing insight and context into global HR product and process design and development.

Processes:

• Continuously improve the operational efficiency and effectiveness of processes (e.g. salary/bonus review, talent management processes, recruitment processes) as they relate to [product, segment or function ]  and the HR function
• Ensure effective management of operational risks within the role remit and compliance with applicable internal policies, and external laws and regulation

People and Talent:

• Lead the team to deliver specific projects and deliverables, as determined by the HR and Retail Banking & CAB&M’s  scorecard
• Lead by example, building the appropriate culture and values, using effective leadership, coaching and engagement
• Set appropriate tone and expectations from their team and work in collaboration with relevant stakeholders, including risk and control partners.
• Employ, engage and retain high quality people.
• Develop and embed a high performance culture with specific focus on capability, effectiveness and productivity
• Develop talent to ensure a high quality succession pipeline at all levels and sponsor ongoing development activities that focus on the identified high performing and high potential individuals within the businesses
• Focus on inter-region and global talent opportunities and pipelines

Risk Management:

• Understand the risk and control environment in HR’s area of responsibility, driving rectification, as required
• Understand and help manage the people-related risk profile of Retail Banking & CAB&M, including operational and reputational risk, to Group Standards
• Co-ordinate global and major thematic risk & control responses within Retail Banking & CAB&M  as part of the global process
• Support the effective implementation of the Risk Management framework within the role remit
• Ensure effective processes are in place to identify, manage, monitor and report risk

Governance:

• Embed the Group’s values and code of conduct, as it relates to the role remit, to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with relevant audit report findings across Retail Banking & CAB&M and ensure feedback is acted upon

Regulatory & Business conduct:

• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. 
• Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.  Comply with relevant policies, processes and regulations, as part of the culture.

Competencies (Knowledge and Skills):

• Please note, the below ‘Essential’ and ‘Desirable’ attributes have been stipulated as being guidelines for the role. Successful candidates will need to have some understanding/experience in all areas and have strength in at least one of these areas.
• Significant experience of being an HR Business Partner
• Knowledge of financial services
• Strong understanding of business function including key products, key roles, operating model and strategic agenda
• Understanding of financials (e.g. interpreting financial statements, budgeting, project accounting)
• Proven experience of designing and delivering an HR agenda in line with Business and People priorities
• Knowledge of change management and driving organisational effectiveness
• Excellent knowledge and understanding of various HR products and how to implement them across the country and globally.
• Understanding and practical experience of managing high complexity employee relations/change management activities e.g. restructuring, M&A, managing redundancies
• Knowledge of the latest HR trends, best practices and how to successfully apply them

How to Apply

Click here to apply online


Job Title: Compliance Manager

Job ID: 516105
Location: Onitsha
Job Function: Compliance
Full/Part Time: Full time

Job Purpose 

• Drive, coordinate and monitor initiatives and actions to ensure the Bank’s branches operate in accordance with the relevant laws and regulations and policies and standards including those relevant to the prevention of money laundering.

Key Roles and Responsibilities
 Regulatory Advice:

• Provide timely regulatory advice and recommendations on key issues for the branches within the designated cluster structure.
• Ensure AML regulations, policies and requirements are clearly communicated to branch staff.
• Provide support to branches in complying with the new and changing regulations, as well as Group policies and standards

Regulatory Compliance Training:

• Deliver refresher trainings to branch staff on key Group Compliance policies and procedures.
• Manage, coordinate and deliver appropriate training programme to ensure branch staff are sufficiently trained to apply and administer AML related controls in their day to day business activities.
• Assist in the development of an effective compliance culture in the branches by promoting the benefits of ethical business conduct and benefits of compliance.

Branch Reviews & Reporting:

• Coordinates and performs Branch Reviews for the branches within the cluster structure.
• Prepare and send MI to Country, Head Compliance on the activities within the designated cluster structure. This includes reporting of trends and risks (both existing and emerging) for management actions and decisions.

CDD Advisory Services:

• Provide general CDD advisory to the branches within the cluster structure to ensure the Bank operates in accordance with the relevant laws, regulations and Group policies in relation to KYC/CDD.
• Assist the Country Head of Compliance in the implementation of country level programmes and initiatives to enhance AML awareness and effort.
• Proactively drive the development and maintenance of good relationship with internal and external stakeholders at appropriate levels.
• Ensure close working relationship with the business, Regulatory/Business Compliance and FCC resources and ensure that there is a clear delineation of duties and responsibilities among various parties.
• Use general knowledge of business products undertaken in the jurisdiction to work with business compliance specialists to respond to regulatory questions as it relates to the branches.
• Assist the Country Head of Compliance to ensure that the procedures, and controls in place are operating effectively in order to mitigate money laundering risk.

How to Apply

Click here to apply 


Job Title: Client Service Executive – Priority Banking
    
Job ID: 516633
Location: Lagos, Nigeria    
Regular/Temporary: Temporary (2 years Fixed Term)
Full/Part Time: Full time

Job Descriptions
Customer Service: 

• Ensure high level of customer service and manage difficult customer situations.
• Ensure resolution of all complaints received for branches through Service Quality.
• Gather/prepare statistics for service quality and productivity indicators.
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections.
• Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
• Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff.
• Contribute to branch performance through referrals, efficient customer service, effective operations controls.
• Evaluate customer needs and provide advice as to products required/Cross Sell Bank products to current/potential customers.
• Be aware of bank’s mis-selling and Sales Policies and ensure adherence at all times
• Ensure validity and completeness of transactions processed and ensure concessions granted are inputted.
• Find ways to improve operational efficiency and control costs to meet cost budgets.
• Ensure transactions are processed with a high level of accuracy and commitment within standard TAT in order to satisfy customer needs.
• Monitor customer satisfaction survey ratings, net promoters score or any other survey/feedback ratings taken from customers and ensure continuous improvement if below benchmark.
• Ensure adherence to laid down processes, facilitate first time resolution. Minimise rejections and customer complaints.
• Responsible for general reconciliation and control activities.
• Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines.

Business:

• Acquire new customers and build relationships with existing customers.
• Handling FDA enquiries/requests, rollovers, additions etc
• Introduce self service delivery channels like SMS, Visa Electron Debit Card and ATM to customers to sign-up to such service.
• Attend to customer Sales/Financial Enquiries.
• Facilitate the account opening & on-boarding process

Referral:

• Provision of prospect list/referrals and data on customer product/service need. PIB Segment Service Issues.
• Identify other business opportunities and refer same to relevant units within the bank.

How to Apply

Click here to apply