Tizeti Network Limited is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.
We are recruiting to fill the vacant position below:
Job Title: Customer Care Executive
Job Number: 171508
Location: Lekki, Lagos
Job Tasks and Responsibilities
- Providing exceptional customer service to our customers
- Brand building; informing customers of the positive impact of organization’s activity
- Showing empathy towards customer’s issues.
- Providing up to date, accurate and appropriate information to customers.
- Inputs and update subscriber information as required.
- Log on service request for action.
- Providing customer feedback to management for improvement
- Optimum utilization of Customer Relationship Management systems/tools.
- Achieving set target.
- Up selling and Cross selling internet packages
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains customer records by updating account information.
- Opens customer accounts by recording account information.
- Attracts potential customers by answering product and service questions
- setting up new users’ accounts and profiles and dealing with password issues;
Candidate Requirements
- B.Sc in any discipline.
- Minimum 2 years work experience.
- Customer focused
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening
- Phone Skills
- Resolving Conflict
- Analyzing Information
- Multi-tasking
Required Skills:
- Call Centre: 1 to 2 years
- Customer Care: 1 to 2 years
- Customer Service Management
How to Apply
Click here to apply online
Job Title: Sales Representative
Job Number: 172287
Location: Lekki, Lagos
Job Category: Sales & Sales Management
Job Descriptions
- We are searching for motivated sales personnel to help us expand our operations all over Lagos and Ibadan.
- Your responsibility is to introduce new residential properties and commercial clients to the Tizeti network and show them why Tizeti provides a better Internet connection than their current provider.
- You will explain how our network works, why it is superior to our competitors, and manage the sales process to completion.
- The successful candidate must adapt to changing circumstances.
- You will be required to market all over the Lagos state is required, and we are searching for qualified Sales personnel.
- The first few months will be a whirlwind of activity, but all the while you must produce sales results and collaborate with the existing Lekki based sales team.
Job Details
- Establish new accounts by organizing and planning daily work schedule to build on existing or potential sales outlets Study the type of sales outlet and adjust content of sales presentations
- Study potential volume of dealers and focus on sales efforts
- Make and submit orders by referring to product literature and price lists Gather current marketplace information on newly introduced products, delivery schedules, pricing, and merchandising techniques in order to monitor competition Investigate problems
- Prepare reports; develop solutions, and make recommendations to management in order to resolve customer complaints
- Attend educational workshops; review publications, and be involved in professional societies
- Provide historical records by keeping records on customer inquiries and sales
- Contribute to team efforts in accomplishing organizational goals.
Candidate Requirements
- Minimum of OND
- Customer service oriented, with the ability to meet sales goals
- Possess strong ability to prospect, negotiate, and close sales
- Ability to give attention to safety issues
- Ability to maintain a neat and presentable personality
- Strong persistence in dealing with people and not giving up easily
- Possess self-confidence, positive mentality, with the ability to manage territories effectively
- Strong product knowledge, client relation, and presentation skills
- Highly self motivated, with one year of computer service experience
- Reliable, hardworking, enthusiastic, with the ability to perform multiple assignments at the same time
- Effective communication with customers, as well as strong follow-up skills
- Strong technical abilities, with PC and Internet usage experience
- Ability and willing to work on weekend and even on holidays
- Ability to learn the art of professional greeting and attracting passive consumers, as well as show passion to follow-up calls and sales activities
- Physically fit to stand for many hours, and to lift heavy items.
Required Skills:
- Sales: 1 to 2 years
- Sales and Marketing: 1 to 2 years
- Sales Management: 1 to 2 years
How to Apply
Click here to apply online
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