We are a fast growing travel company with locations nationwide. Throughout our history, we have continued to help our employees realize their dreams, whilst creating opportunities for them to fulfill their personal and professional potential.
Due to rapid expansion we urgently need very smart and resourceful individuals, to fill the roles below in our offices nationwide:
Job Title: Customer, Care Representative/ Sales Executive
Location: Nationwide
Job Description
- The CCR/ Sales Executive is responsible for efficient customer service and selling products to customers.
Key Responsibilities
- To attend to all customers’ enquiries and sell competitive products
- To offer sales advice on products to customers
- Build and maintain effective customer relationship
- To strategically engage in active selling of products and close sales opportunities
- Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller
Competence Requirements:
- Good communication skills
- Interpersonal skills
- Selling skills
Qualification and Experience
- Minimum of 2 years working experience. Preferably telecommunications, Banking or FMCG.
- First degree or its equivalent in any discipline.
Added Advantage:
- Ability to use Amadeus GDS application proficiently
- Possession of 1-2 years working experience in an IATA recognized travel agency
Job Title: Head of Quality Assurance
Job Description
Location:
NationwideJob Description
- The Head of Quality Assurance will accountable for building the Quality Assurance function.
- This team will be responsible for managing all aspects Quality Assurance.
- Quality Assurance will be accountable for all aspects of service quality.
- The Head of Quality will build the needed systems, recruit, train and retain Quality Assurance professionals and interact cross- functionally across the organization and with senior management.
Job Description
- Responsible for building the Quality Assurance function
- Recruits and develops Quality Assurance Managers and Associates
- Develops and maintains document management systems
- Performs vendor qualification and auditing
- Reviews and approves Quality Assurance data
- Develops systems for deviations, change control, and for tracking and reporting quality metrics
- Responsible for product release and excellent service delivery
- Collaborates with cross-functional stakeholders to identify strategic and operational risks to the quality of products and creates appropriate mitigation and contingency plans
- Supports the development and implementation of effective quality systems and procedures across the organization
- Monitor Telephone calls, e-mails and chats from the Call Centre to ensure continuous improvement of service quality
- Give feedback to Customer Care Representatives on calls, email and chat quality
- Produce a daily/ weekly Quality assessment report
- Capture performance management indices from Call Centre and other staff of the company
- Identify outliers (those whose performance are far below the standard) and recommend them for training
- Organise Mystery shopping and capture reports
- Identify training needs based on result of continuous quality monitoring
- Keep a library of Good, average and poor calls! emails and live chats
Competence Requirement:
- Excellent interpersonal skills, including clear, succinct and timely communication and proven ability to foster important relationships with customers and key stakeholders
- Demonstrated ability to lead a group of Quality Assurance professionals
- Excellent oral and written communications skills
- Excellent organizational skills, with ability to successfully manage multiple priorities
- Strong influencing skills: proven ability to get things done
- Ability to work effectively with cross- functional teams
- Strategic Planning
- Analyzing information
- Dealing with complexity
Qualification and Experience
- B.Sc degree in a Scientific field required; advanced degree is a plus
- Professional Certification in Quality Assurance related discipline a plus
- Typically requires a minimum of 13 years ma B2B company, with 8+ years of Quality Assurance experience
Job Title: Regional Sales Lead
Key Responsibilities
Location:
NationwideKey Responsibilities
- Provide leadership, direction and development to all aspects of the Sales function in the region.
- Implement the regional sales and distribution framework, strategy, processes, policies and standards in the region.
- Ensure the development and implementation of regional sales plans which are embedded in the regions distribution and sales roadmap.
- Develop and manage the sales organization in the region.
- To strategically engage in active selling of products and close sales opportunities within assigned territories
- To map market opportunities within assigned territories, craft plan and execute
- To maintain healthy professional relationship with customers and grow transaction profiles
- To coordinate sales effort with sales management
Competence Requirement:
- Good communication skills
- Good understanding of sales strategies
- Strong leadership skills
Qualification and Experience
- Minimum of 7 years working experience in telecommunications, banking FMCG
- Bachelor’s degree in any discipline
How to Apply
Interested and qualified candidates should send a copy of their updated resume indicating the role as the subject of the mail to: careerplusng@gmail.com
Deadline: 16th June, 2016.
Leave a Reply