New Bank Job Opportunities at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.


Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.


We are recruiting to fill the position below:


Job Title: Relationship Manager, Private Banking


Job ID: 17836
Location: Lagos


Job Purpose

  • To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.
  • As the primary point of contact for affluent clients, PBRMs sell, deliver and provide on-going service for a broad range of fee income and retail banking and investment products and services appropriate to affluent client.
  • Sales – 4 NTB accounts/week/RM, which translates to 16 NTB accounts per month and 192 per year.
  • Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement ; this is achieved through an in-depth analysis of the clients balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.
  • Monitor the delivery of different groups (Wealth, Lending, and Transactional) as well as other specialist product and service providers against customer plan.
  • Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
  • Manage customer migration between segments, sub–segments and the Private Banking business.
  • Proactively and timeously identifies potential problem accounts and formulates appropriate risk mitigating strategies.
  • Understands clients risk profile and maximises the ‘risk vs. reward’ balance for individual clients by optimising product mix.
  • Provides personalised services to clients.Cross selling products to existing business customers and prospects and makes referrals to branches and other lines of business as appropriate.
  • Comply with rules, regulations, and legislation governing the financial services industry.

Key Responsibilities/Accountabilities

  • Achievement of relationship manager sales budget
  • Growth / Volume – Customer acquisition and retention
  • Client profitability and Risk Management.
  • Cross-sell existing bank and group financial product and services to obtain greater share of wallet.
  • Execution of customer plan.
  • Resuscitate, retain and increase revenues from dormant, current and new private banking relationships.
  • Manage and own relationships with up to 200 clients in portfolio.
  • Job is largely a sales and marketing role with much time spent out marketing with a fair amount of travel for presentations and marketing of banks product and services.
  • Maintain close contacts with clients in the portfolio to establish an intimate knowledge of client’s needs.
  • Build incredible internal network within the group, to ensure the synergies and teamwork needed to maximise sales opportunities and optimise service delivery.
  • Develop strong partnership with Transactional bankers and rest of suite team to ensure excellent and seamless service.

Preferred Qualification and Experience

  • A first degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN).
  • A Master’s degree in Business/Finance or its equivalent would be an advantage.
  • Minimum of 7 years relevant banking experience, preferably in a customer facing role and strong relationship management.
  • A 1st degree is essential and a 2nd degree or a professional qualification in a related area will provide a sound foundation upon which job experience can be built.
  • Must demonstrate hands-on experience in investment banking and Portfolio/Investment Management

Knowledge/Technical Skills/Expertise
Technical competencies:

  • Customer Relationship Management
  • Sales Planning
  • Cross-selling Skills
  • Business Development
  • Portfolio/Investment Management
  • Retirement and Estate Planning
  • Negotiation Skills
  • Networking
  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Customer Needs Identification
  • Credit Analysis
  • E-Channel Management
  • Influencing Skills
  • Probing Skills
  • Poise
  • Interpersonal Skills
  • Emotional Intelligence







Click here to apply online

Job Title: Head, Service Management


Job ID: 17816
Location: Lagos


Job Purpose

  • To Support the achievement of digital channel objectives through effective service management that ensures consistent excellent customer experience, efficient processes and effective control against fraud and operational loss.
  • To efficiently support the PBB strategy in the attainment of financial and customer service objectives by providing functional support in the areas of customer solutions delivery and customer segments penetration, channel availability monitoring, access configuration and setup, customer, branch operations and sales team support on resolution of transactional and access enquiries and revenue assurance  across all digital channel platforms.

Key Responsibilities/Accountabilities
Deliver an excellent support and service experience across digital channels:

  • Achieve uptime and system availability/activity targets across all channels are met.
  • Achieve consistent service delivery within SLA by all Service Management teams.

Drive channels adoption strategy across branch sales:

  • Achieve designated channel penetration targets across respective branch zones
  • Achieve liability and income targets through channels sales and customer wallet share growth

Improve Efficiency & Effectiveness:

  • Prevent and Manage Fraud effectively
  • Effective Event , Incidence and Problem Management across channels
  • Channel optimisation, Performance Monitoring and Reporting
  • Compliance on all regulatory, security and governance standards
  • Effective and best practice Processes for all channels.
  • Effective OLA management with key stakeholders and SLA Management with Vendors.

Effective Project Implementation  and Delivery:

  • Successful implementation of assigned clients’ mandates to meet customers’ agreed requirements and timelines.
  • Compliance with all regulatory and group governance standards.
  • Post-implementation support  and benefit realization planning
  • Effective communication, reporting and monitoring.

Effective People Management and Leadership:

  • Ensure Personal Development Plan for every team member is planned and properly implemented.
  • Reduce staff attrition

Key performance measures:

  • Ensure queries/incidents are resolved within defined TATs
  • Excellent Customer Service Experience Management
  • Tracking and analyzing trend of issues and incidents to ensure the root causes of issues are being dealt.
  • Ensure efficient and accurate configuration and account set up for Customers, Branches and other users  within SLA
  • Channel uptime Monitoring, Reporting & Performance Management
  • Ensure team career development objectives are met.
  • Ensure satisfactory feedback from clients and relationship managers and other stakeholders
  • Ensure satisfactory control and audit positions
  • Ensure reports are sent to stakeholders within the stipulated time-frame
  • Adoption of industry standard Project Management methodologies to ensure effective resource utilisation and solution delivery.
  • Clearly documented client mandate, effective requirement gathering, analysis and implementation process.
  • Ensure Project Management Practice and Discipline in the team:
    • Continuous Stage & Project Tracking and Monitoring
    • Periodic reporting & Status update to all stakeholders
    • Conduct Post-Implementation project reviews.
    • Proper Go-Live and Early life Support planning and implementation.
    • Achievement of approved timelines for implementation projects.
    • Properly documented and approved targets for key pending implementation projects.
    • Regular engagement of all stakeholders towards achieving the targets for implementation projects.
    • Proactive escalation of material impediments posing a risk to attainment of defined of targets
    • Effectively engage, coordinate and lead team members.
    • Properly coordinated and implemented projects.
    • Regular and timely alternative channels monitoring reports

Internal and external relationships
Internal:

  • IT
  • Account maintenance
  • Corporate Banking/TPS/PBB Sales Team
  • Branches
  • Domestic Payment & Card Operations
  • Risk management
  • Audit
  • Internal Control
  • Procurement
  • GRES
  • Channels Support and on-boarding
  • Product Management
  • Zonal Sales & Support
  • Implementation
  • Channel Monitoring
  • Customer Care Center

External:

  • Vendors/Service providers:
    • Service vendors, Switch processors, Regulatory authority representatives
  • Customers:
    • Corporate & Personal bank customers

Preferred Qualification and Experience
Qualifications:

  • Degree Holder from a recognised University.

Experience:

  • 10 years banking operations and service management experience

Knowledge/Technical Skills/Expertise
Personal Competencies:

  • Very good verbal and written communication with diverse audiences
  • Ability to function at a strategic and tactical level
  • Ability to engage stakeholders across levels to achieve desired result.
  • Need to be delivery orientated – has a sense of urgency about solving problems and takes appropriate, timely decisions/actions to achieve desired outcomes.
  • Able to convey factual information clearly.
  • Ability to prioritise tasks, manage own time effectively
  • Assertive – must be able to put forward an idea or view despite opposition
  • Resilient – must be able to retain optimism despite setbacks.
  • Ability to motivate others to ensure optimal productivity and delivery on promise.
  • Creative and innovative approach to issues
  • Excellent leadership ability and people and team management skills. Ability to encourage, motivate and support teams to consistently delivery above standards
  • Use  of Initiative & Problem solving
  • Fostering Teamwork
  • Customer Orientation
  • Working under immense pressure
  • Relationship management



Click here to apply online

Deadline:


12th July, 2016.


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