Our client, a leading company in the Mobile Value added Services industry for Telecommunications, is recruiting to fill the position below:
Job Title: Key Account Manager – Value Added Services
The Role
- We are looking for a sharp, talented, and passionate professional to develop an outstanding relationship with a leading mobile operator in Nigeria, a strategically important large customer.
- The Key Account Manager represents the entire range of Telecom Value added Services (VAS) products and is responsible for cross-selling the company’s portfolio into the same account.
Major Responsibilities
- Establish productive and professional long-term relationships with stakeholders at all levels
- Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations
- Optimize service performance from a financial point of view
- Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
- Monitor the market and competitor activities
- Regular reporting on sales activities, opportunities, threats, project progress etc.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
- Drive solutions-orientated efforts that address the customer situation
Accountability and Performance Measures
- Achieve assigned service performance targets from SLA and financial perspectives
- Achieve sales targets for new business (cross-selling opportunities)
- On-time payment collection
- Complete strategic account plans
- Active member of integration project team and ensure on-time service launches
- Maintain high customer satisfaction ratings
- Arrange meetings between CXO level account personnel and the company’s management
Requirements
The ideal candidate must meet the following:
The ideal candidate must meet the following:
- 5 Years of verifiable experience in Large Account Management
- Proven sales track record of Value Added Services (VAS)
- Sound understanding of the culture, politics and (regulatory) policies in Nigeria and a good insight into the telecom industry
Desirable Qualifications & Experience
- Knowledge of Telecom Systems
- Bachelor’s or master’s degree
- Experience with financial statements and reconciliation processes
Profile
- Strong interpersonal and relationship building skills
- Modern, consultative sales techniques and results orientated
- Self-motivated and ability to work independently
- Ability to converse with stakeholders of all levels, from C-level to business operations
- Effective influencing, persuasive and negotiation skills
- Highly analytical, converting trends into actions
- Excellent presentation skills
- Pro-active attitude
- Multi-tasking and coordination
- Fluent in English
Benefits
Attractive remuneration and benefits package plus bonus
Attractive remuneration and benefits package plus bonus
How to Apply
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